We've been with Servstra for quite some time now. So far we have been content with their tech support - although it usually takes about an hour for someone to take a look at the submitted ticket. Since we don't sell hosting but rather host our own clients and projects, we haven't seen that many issues altogether, so it isn't a big deal. However, since recent changes at Servstra took place we were feeling a bit left out. First they've raised prices. Next came a change to a web-based ticketing system only - no more simple e-mail sending option, which I could use right off the phone is anything happens. Finally we realized that for the money we're paying ($170/month) we could get a much better configuration than Pentium 4 with 2GB of RAM and 40GB HDD.
We tried to upgrade, but the sales only respond 2 times a day and you can't request an upgrade through tech support (these guys would happily do it, but they can't). They do offer a better hardware (finally!), but getting through sales is a nightmare and you can't just migrate it from one server to another and get prorated bills, you have to order one exactly 5 days before your billing cycle is over and then transition everything over to new one. Add the horrible looking "brand new design" to the mix and you would understand the feel to move. However, we view the move as important, but not critical or immediate need, so we want to move slow but sure.
So far I don't have a preference on where to move. We need a managed server within our budget (170/month +/- $10). We would like to see Core 2 Quad or comparable CPU, at least 4GB of RAM and anywhere between 250GB and 500GB of disk space. If we can get a 10MBps unmetered pipe - that would be great, metered bandwidth okay too as long as it's not capped anywhere below 10MBps (higher always better). Most important things are - reliability, connectivity speed and tech support. We want to get the most out of our money.
We're running a mix of PHP 4 and PHP 5 stuff, so we will need phpsuexec and cPanel/WHM. Don't really need Fantastico or other perks (unless they will come free). In addition to the above we need an extra chunk of IPs for we are hosting some e-commerce web sites that require SSL.
I think that you might not take risks by using a single HDD only. It is much better to mirror it and to get server with 2 x HDD. Honestly, your budget isn't sufficient and I don't think you would be able to get a reliable Managed Hosting service on 10 Mbps unmetered for $170 - $180. Well I'm sure someone might provide it, but I doubt that when it comes to server management you would receive quality service. However a budget between $200 and $250 will allow you to find a provider that must deliver quality service.
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I would look for a provider that will do the following for you:
- Migrate your current data to your new server
- Respond to your tickets in a timely manner (Under 1 hour seems like it may be important to you)
- Backup your data on a daily or at least weekly basis
There are many providers that offer this level of managed service!
Your ram and disk space requirements should be right in line with a managed core2duo or core2quad for around $150-$170 managed. I think you could do $180 and have cpanel included, but any less and I think it's stretching it a bit.
I'd recommend checking out the offers section. You can always get a dedicated server and then have a management company do the other work for you as well.
Last edited by RHServices; 06-14-2009 at 12:33 PM.
However, since recent changes at Servstra took place we were feeling a bit left out. First they've raised prices.
Unfortunately the price rise was due to the data center raising their prices so we had no choice but the raise our prices. I can tell you it was the last thing we wanted to do.
Originally Posted by Zealus.com
Next came a change to a web-based ticketing system only - no more simple e-mail sending option, which I could use right off the phone is anything happens.
Who said it was our support desk is ticket only? So long as your email address is registered with us, you should be able to submit support tickets via email so long as you include all the relevant server info.
Originally Posted by Zealus.com
We tried to upgrade, but the sales only respond 2 times a day and you can't request an upgrade through tech support (these guys would happily do it, but they can't). They do offer a better hardware (finally!), but getting through sales is a nightmare and you can't just migrate it from one server to another and get prorated bills, you have to order one exactly 5 days before your billing cycle is over and then transition everything over to new one.
Sales dept is only open during normal trading hours - the Support dept is 24/7. I'm happy to review a specific sales ticket if need be.
As for migrating from one server to another, you simply need to order a new server and once you've transferred your data across from your old server to the new server (our techs can assist you if need be), simply submit a cancellation request for the old server (this has to be done at least 5 days before the old server's renewal date). It's not that hard and we have had many customers who have done it in the past with no issues.
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