Originally Posted by Nnyan
So what does quality mean to you? What have you learned during your VPS experiences?
I registered my 1st domain in 1995. Since then, I have used numerous shared, vps, and dedicated hosting providers. Also done colo. I have changed providers in an effort to get a better deal or just to see what makes them different. And like many, I have changed providers because the service wasn't what I expected.
Today I have 1 colo server, 2 dedicated servers, 5 vps accounts, and 5 shared hosting accounts all with different providers. I don't like having all of my eggs in one basket.
Every company is a little different when it comes to what they bring to the table. Like everybody else, price is a major factor. I also look at resources given... is the allocation reasonable and can the company follow through on the promised resources?
A quality host is often judged by their hardware, network, and support.
However, something that is often overlooked is the company's management. Over the years, I have learned that the management of a company is what truly makes or breaks a webhost when it comes to quality. They are the ones that decide on hardware & network upgrades. They are the ones that set the support policies. They are the ones that set (or ok) the prices & resource allocations.
Do you trust the management? Will they do the right thing when the time comes? We all make mistakes, hardware fails, networks go down, support techs might not have the answer. BUT, is the management willing and capable to solve the problem?
In my opinion, quality is defined by the management team.
It isn't easy to find a host with top-notch management. It takes quite a while to weed out the good vs. the bad.
"Fanatical Support" is great... but I want "Fanatical Management"!
As stated earlier, I have a lot of hosting accounts. And I will gladly recommend the services of each one I use. But, when it comes to the best company management... the best quality... I have found that in ServInt.