Not to hijack the thread, but successful can you tell me in what ways you feel that Deskpro is better. I have considered it a number of times and I have almost purchased it several times...but didn't. Can you give me a little more information?
I'm curious to know more about Desk Pro. It really doesn't look like it has much that the others don't, so I'm curious to know what justifies that price tag.
As an end user of PHPSupportDesk, I would not recommend it. I've found it to be buggy (sometimes you can add on to your ticket, sometimes you can't) and it always is a turnoff when people who charge for their software can't even strip slashes.
That said, I'm only an end user (dv2 uses PHPSD) so maybe there's a fantastic admin control panel (that allows you to either show the slashes or not??? ) or something, but I definately haven't been impressed by it.