Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Sinnglehop 3 months till bail out

[RescueHst]

Well its taken me 3 months maybe a bit more till I had to finally bail out on them. I have to say it was the worst company I ever used.

As for friendliness they get a A+
Network D+
Servers F

When I first looked them up they had pretty good reviews. After moving one of my servers over to them they started experiencing network issues. They had constant downtime, ddos attacks etc... that lasted about 2 months. They did get things worked out finally but then just in time for my server to start crapping out with them.

The server I had with them had issues from the beginning and I thought it was just me. I have managed servers for over 9 years - and was puzzled. I actually had to have Cpanel developers logging in once a week to help fix issues. First it was just small things, Webmail not sending email, AWSTATS Failing to generate daily, then PHP not compiling correctly, YUM failing, and on and on.

Now, I get hard drive possible failure notices, possible they are false positive - but still. Then last Thursday the server crashes hard, no reason - no error messages, logs are good etc... Few days later, Crashes again same time of the day. Logs are looking good no reason. So then same day the server hoses up read only. I get Single Hop in there and they are looking and monitoring and come back saying - nothing wrong with the server dont know why you are having issues. But if you want to pay for monitoring then we can do that for you.

The server ended up having 0 customers on it and still locked up. I just couldnt afford the downtime anymore or the reputation that I had gotten over 3 months that took 9 years to build.

There is more to this, that is just a summery.
Im not pleased with this company at all, and do not recommend them.

[Dhahn]

Singlehop has such a good reputation and always take care of their customers. They have so many good reviews as you have said. They have some of the most talented staff I have ever met. I am sure that they will follow up with this and give the service that they are known for. I will be watching to see how this turns out.

[RescueHst]

There is no where else to go with this actually - after more support tickets than I have ever put in with any data center in 9 years and a server that is crashing more than it is up and they still couldnt find the problem I had no choice but to leave. So far I am pretty happy with the support and service I am getting with the other center.

I wont discount the freindliness of the staff, but their network issues coupled with a terrible server has left a pretty bad taste with me. It probably has to be the worst experience i have had since I have been doing my own servers.

Ohh and believe me, Ive been sending in support tickets and asking for help - pretty much everyday when the server crashes. It takes about 2 - 5 hours to bring it back up. Just downtime no host can go with.

Ive had too many network outages with them as well, their attacks etc..

They might be nice and try - but that is only half the battle. When does a person say this experience has been terrible. - Probably after a grown man breaks down and starts crying after the 6th major outage in a week? (been there done that)

[FastServ]

When the disk goes read-only, that is almost 100% due to hardware failure (usually disk itself). If support told you "nothing wrong" after a reboot that is really unfortunate and typical of an uninformed or inexperienced tech. The disks should have been replaced immediately.

[Everyday]

We've seen this before from hardware issues. It could be a hard drive, stick of ram or even a fan. We've seen cases where a fan can fail and start to cause heat issues, there by causing other hardware issues. it's a shame they haven't acknowledged the issue and fixed it properly though.

[SinglehopDS]

Originally Posted by RescueHst

Well its taken me 3 months maybe a bit more till I had to finally bail out on them. I have to say it was the worst company I ever used.

As for friendliness they get a A+
Network D+
Servers F

When I first looked them up they had pretty good reviews. After moving one of my servers over to them they started experiencing network issues. They had constant downtime, ddos attacks etc... that lasted about 2 months. They did get things worked out finally but then just in time for my server to start crapping out with them.

The server I had with them had issues from the beginning and I thought it was just me. I have managed servers for over 9 years - and was puzzled. I actually had to have Cpanel developers logging in once a week to help fix issues. First it was just small things, Webmail not sending email, AWSTATS Failing to generate daily, then PHP not compiling correctly, YUM failing, and on and on.

Now, I get hard drive possible failure notices, possible they are false positive - but still. Then last Thursday the server crashes hard, no reason - no error messages, logs are good etc... Few days later, Crashes again same time of the day. Logs are looking good no reason. So then same day the server hoses up read only. I get Single Hop in there and they are looking and monitoring and come back saying - nothing wrong with the server dont know why you are having issues. But if you want to pay for monitoring then we can do that for you.

The server ended up having 0 customers on it and still locked up. I just couldnt afford the downtime anymore or the reputation that I had gotten over 3 months that took 9 years to build.

There is more to this, that is just a summery.
Im not pleased with this company at all, and do not recommend them.

RescueHst: We are sorry that your experience with us has been difficult, we are not satisfied with this situation. We did experience network issues related to our network upgrades. We apologize for any inconvenience that this caused our clients. At the same time, as you were a witness, those issues have been resolved.

As far as your server is concerned- for some time we suspected that it was a hardware issue. We offered to fully diagnose your server at no cost to you. We even sent you a message so we could schedule a time to do this. Unfortunately, you never responded to this request and we were unable to move further to resolve this. Diagnosing your server is something that we would not be able to do without your prior permission.

Please know that we are more than willing to work with you and resolve any issues that you are experiencing.

Best.

[RescueHst]

actually the response from the tech was that this was most likely a false positive - and then yes I could opt for you to take the server down for 4 - 8 hours in order to check the hardware and then if it was a hardware issue replace what ever it was and or is. If it as a hard drive re-image and then I have to take and restore everything. Any clue of how much downtime that equals coupled with all of the issues I already have experienced and had.

take a look at my server uptime at
http://www.webhostingstuff.com/uptim...ueHosting.html

I bet you can tell when I went to Single Hop I just couldn't afford it anymore after loosing 20 clients already. I had a lot more on the line that were telling me get out or we are out. So Im out.

[darkeden]

Originally Posted by RescueHst

actually the response from the tech was that this was most likely a false positive - and then yes I could opt for you to take the server down for 4 - 8 hours in order to check the hardware and then if it was a hardware issue replace what ever it was and or is. If it as a hard drive re-image and then I have to take and restore everything. Any clue of how much downtime that equals coupled with all of the issues I already have experienced and had.

take a look at my server uptime at
http://www.webhostingstuff.com/uptim...ueHosting.html

I bet you can tell when I went to Single Hop I just couldn't afford it anymore after loosing 20 clients already. I had a lot more on the line that were telling me get out or we are out. So Im out.

who where you hosted with before singlehop? may I ask why you moved from the old company even with 100% uptime for 4+ months at a time

[RescueHst]

We were with Sago Networks - I really enjoyed working with tem however their bandwidth policies put us in a bind and unfortunately ended up costing us more than we were wanting to do. So I had to go searching for something better that worked with bandwidth and monitoring.

[SinglehopDS]

Originally Posted by RescueHst

actually the response from the tech was that this was most likely a false positive - and then yes I could opt for you to take the server down for 4 - 8 hours in order to check the hardware and then if it was a hardware issue replace what ever it was and or is. If it as a hard drive re-image and then I have to take and restore everything. Any clue of how much downtime that equals coupled with all of the issues I already have experienced and had.

take a look at my server uptime at
http://www.webhostingstuff.com/uptim...ueHosting.html

I bet you can tell when I went to Single Hop I just couldn't afford it anymore after loosing 20 clients already. I had a lot more on the line that were telling me get out or we are out. So Im out.

We will be more than glad to transfer all of your sites to another server while we fully investigate the hardware issues. This way you experience minimum downtime, and we can make sure to analyze and fix whatever is a miss.

Your Account Executive has also sent you an email about this, we are ready to help you out.

Thanks for replying.

[darkeden]

Originally Posted by RescueHst

We were with Sago Networks - I really enjoyed working with tem however their bandwidth policies put us in a bind and unfortunately ended up costing us more than we were wanting to do. So I had to go searching for something better that worked with bandwidth and monitoring.

That sucks to hear. I looked at them and they are a great price but there bandwidth is pricy. do you plan on moving to another host after the down time?

[RescueHst]

I have already moved to another center that offered some excellent bandwidth at the same price I was getting with singlehop - The move to the new center was probably one of the bests I have done yet and no downtime so far. I havent been with them long yet so I cant really do a review or recommendation. Someone asked me if I liked them yete, one of my clients and I said lets give it a few weeks before we comment

[railto]

Originally Posted by RescueHst

I have already moved to another center that offered some excellent bandwidth at the same price I was getting with singlehop - The move to the new center was probably one of the bests I have done yet and no downtime so far. I havent been with them long yet so I cant really do a review or recommendation. Someone asked me if I liked them yete, one of my clients and I said lets give it a few weeks before we comment

would you care to let us know who the new host is?

[SinglehopDS]

We are sad to see you go, just know we did as much as we could to make sure things worked out for you. I hope you have a good experience with your new provider.

[RescueHst]

I am sure you are just trying to make this negative post about your services look good by saying that, - but you cant justify after seeing a support ticket every other day for a week asking to help get my server back up and all the techs say is ok its up. Not that hey your right there is a problem we need to do something.

It is also not your place to come here and see how much you can divulge about my tickets and private conversations to your company without crossing such line. You didnt offer to transfer my stuff to another server - I asked specifically to do so in the beginning when I said there was a problem with the server. The answer was no. So no you didnt do what you could until I posted this negative review and put in my cancellation request.