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  1. #1
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,403

    Paypal account reps?

    Ok got an email earlier this week.

    Hi this is so and so at Paypal I tried to call you earlier please give me a call at your earliest convenience. etc etc

    Ok I don't know about ya'll, but when I get an email like this from Paypal I get goose bumps in places you really shouldn't have goose bumps (not that I've ever had a single problem with Paypal, but I've read those sites and it worries me).

    So I call, answered on the 3rd ring, by a person, not voice mail, and it was the person in the email (???).

    Anyway, to make this short story not so long, I (Dixiesys, aka me) have a new account rep assigned to me at Paypal who I'm to call if I have any problems, etc, big contact list of numbers and emails to reach them by.

    How cool is that? Is this something new? Maybe something the new owners (Ebay) are starting?
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  2. #2
    Join Date
    Jun 2000
    Location
    Alabama of course
    Posts
    1,576
    Now did you check and recheck to make sure the email actually came from paypal? heh

    I'd be a bit worried about someone answering that quickly....

    Make sure it is paypal who ur speaking with ^_^
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  3. #3
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    Like Daniel said; be cautious.

    Maybe Damon can clarify.
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  4. #4
    Join Date
    Apr 2002
    Location
    Seattle, WA
    Posts
    955
    Originally posted by SoftWareRevue
    Like Daniel said; be cautious.

    Maybe Damon can clarify.
    The mighty Damon Billian hangs out on WHT?

  5. #5
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,403
    No it's a paypal email address and the headers show it was delivered via Paypal:

    Received: from smtp-in.nix.paypal.com (smtp-in.nix.paypal.com [65.206.228.72])
    by www.dixiesys.com (8.10.2/8.10.2) with ESMTP id g9VJJmQ27811
    for <[email protected]>; Thu, 31 Oct 2002 13:19:48 -0600
    72.228.206.65.in-addr.arpa name = smtp-in.nix.paypal.com.

    So I reckon it's authentic. Just curious about it.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  6. #6
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Red flags. Headers can be forged. Did he ask for any personal info? Bank account info? Soc sec number? Passwords???

    We do alot of paypal transactions and I don't have a personal rep. hmmmphh!

    --Tina
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  7. #7
    Join Date
    Nov 2001
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    The South
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    Nope none of that the toll free number and extension given go to "The Paypal Premier Service Line" and his email addie to reply to is @paypal.com as well.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  8. #8
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Originally posted by Dixiesys
    Nope none of that the toll free number and extension given go to "The Paypal Premier Service Line" and his email addie to reply to is @paypal.com as well.

    Well, just to be sure its legit...I think you should give us the phone number and email address right away. You don't want to take any chances.

    --Tina
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  9. #9
    Join Date
    Feb 2003
    Location
    United States
    Posts
    1,435

    Maybe...

    I'm not too sure, but I would check with PayPal. Go to their website and find a phone number.

    Although, this might have something to do with the fact that eBay has purchased and officially acquired PayPal...maybe there is change in the works. For awhile, PayPal was under scrutiny for not getting back to troubled customers (mostly from eBay, but still).

    Just a thought..

  10. #10
    Join Date
    Sep 2001
    Posts
    305
    I hope it's legit, but I wonder, too.

    Why did they e-mail you instead of calling you? To me, legit phone contact is initiated by phone contact, not an e-mail saying "call me." If they really are PayPal, they have your number.

    But, here's hoping....

  11. #11
    Join Date
    Jan 2001
    Posts
    58

    iBill has created Client Account Managers, too

    Hello,

    Just want to add that iBill has created a service called Client Account Managers, too. Here is the chronology of recent emails I got from iBill:
    27 Sep - Greetings and introduction of "my" Client Account Manager (CAM) by email
    30 Sep - 3 Oct - 4 impersonal, spam-like emails from "my" CAM
    4 Oct - iBill informs merchants about the new Visa/MC regulations in email
    16 Oct - iBill has more details about the regulations
    24-29 Oct - I'm trying to reach "my" CAM to have answers to my questions - none of attempts is successful, I'm still do not know if I'm booted by iBill or not.

    Ok, the bottom line: I suspect that iBill has created this CAM thing to manage this Visa/MC registration process. Maybe PayPal acts in a similar way?

    rdx.

  12. #12
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,403
    They emailed after TRYING to call me. The email said something like "we tried to reach you by phone" and it had one of those paypal-esque tracking numbers in the header (KMMblah) that you recognize if you've ever had an open support request, or perhaps a returned ACH (aka Customer under investigation so the money they paid you disappears).
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  13. #13
    Join Date
    Sep 2001
    Location
    Texas
    Posts
    878
    Hi Gary-

    Do you do a lot of business via PayPal? I am wondering, at what level do they assign an account rep.

    PS I am not asking for any exact amounts.

    -Lamar
    Going out of business in our 10th year.

  14. #14
    Join Date
    Nov 2000
    Location
    Tasmania, Australia.
    Posts
    3,587
    Revecom does something similar. They called all the way down here at the beginning of the year, just to say "hello". My bet was they were making sure we existed.

    Gary

  15. #15
    Join Date
    May 2002
    Location
    USA
    Posts
    490
    Dixiesys,

    Try and give us the ph. # they gave you to call.
    Their real phone number is: 402-935-7733

    I have NEVER heard of a 800 number with PayPal, also they don't assign reps from what I know, unless you own half the company.

    Thanks!
    David Garza
    CCF Web Hosting - Where Customers Come First!
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  16. #16
    Join Date
    Nov 2001
    Location
    Colorado
    Posts
    194
    Mind-Field,

    They do indeed have a toll free 888# which is listed on their website at this link:

    https://www.paypal.com/cgi-bin/websc..._contact-phone

    I've been with them for a few years now, and have called that 888# a few times during that period, receiving very prompt service each time. Not sure about the account rep thing, but anything is possible I guess...

    Take care,

    David
    http://www.genaldi.com

  17. #17
    Join Date
    May 2001
    Posts
    264

    Hi,

    PayPal does assign representatives to accounts that have specific criteria met. If you are in doubt about the validity of an email/phone call, then you can always call the customer service number to confirm.
    Damon
    PayPal Consumer Relations

  18. #18
    Join Date
    Sep 2001
    Location
    Texas
    Posts
    878
    I'll try my question on you, Damon. (I must have been in invisible mode the first time I asked.) What "specific criteria" must be met?

    -Lamar
    Going out of business in our 10th year.

  19. #19
    Join Date
    Nov 2001
    Location
    The South
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    Thanks Damon

    I was more curious than anything if it was something new or something I just "qualified" for.

    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  20. #20
    Join Date
    May 2001
    Posts
    264

    Hi Dixiesys,

    We have had account reps for a bit now. The criteria is generally based on volume, so you must have fallen into a specific bucket.

    Hi Perfecthost,

    I don't know the specific criteria for qualification, but my experience has been that is with users that are processing many thousands of dollars on a monthly basis.
    Damon
    PayPal Consumer Relations

  21. #21
    Join Date
    Sep 2001
    Location
    Texas
    Posts
    878
    Thank you, Damon.

    -Lamar
    Going out of business in our 10th year.

  22. #22
    Join Date
    Jul 2002
    Location
    UK
    Posts
    524
    Can you give a rough idea of the volume needed to get an account rep?

  23. #23
    Join Date
    May 2001
    Posts
    264

    Cool Hi ubergeek,

    Sadly, I don't know the specific dollar amount. However, I could forward any inquiries relative to account reps to the person that handles the team.
    Damon
    PayPal Consumer Relations

  24. #24
    Join Date
    Jul 2002
    Location
    UK
    Posts
    524
    Fast response! Thanks Damon but I'm quite a long way off any sum, because I rarely use paypal.

  25. #25
    at what point do we get a limo+chauffeur? [tongue firmly in cheek]
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  26. #26
    Join Date
    May 2001
    Posts
    264
    Hi rusko,

    I don't even get one of those
    Damon
    PayPal Consumer Relations

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