Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : Paypal account reps?

[2Grumpy]

Ok got an email earlier this week.

Hi this is so and so at Paypal I tried to call you earlier please give me a call at your earliest convenience. etc etc

Ok I don't know about ya'll, but when I get an email like this from Paypal I get goose bumps in places you really shouldn't have goose bumps (not that I've ever had a single problem with Paypal, but I've read those sites and it worries me).

So I call, answered on the 3rd ring, by a person, not voice mail, and it was the person in the email (???).

Anyway, to make this short story not so long, I (Dixiesys, aka me) have a new account rep assigned to me at Paypal who I'm to call if I have any problems, etc, big contact list of numbers and emails to reach them by.

How cool is that? Is this something new? Maybe something the new owners (Ebay) are starting?

[DanielP]

Now did you check and recheck to make sure the email actually came from paypal? heh

I'd be a bit worried about someone answering that quickly....

Make sure it is paypal who ur speaking with ^_^

[SoftWareRevue]

Like Daniel said; be cautious.

Maybe Damon can clarify.

[x86brandon]

Originally posted by SoftWareRevue
Like Daniel said; be cautious.

Maybe Damon can clarify.

The mighty Damon Billian hangs out on WHT?

[2Grumpy]

No it's a paypal email address and the headers show it was delivered via Paypal:

Received: from smtp-in.nix.paypal.com (smtp-in.nix.paypal.com [65.206.228.72])
by www.dixiesys.com (8.10.2/8.10.2) with ESMTP id g9VJJmQ27811
for <sales@dixiesys.com>; Thu, 31 Oct 2002 13:19:48 -0600

72.228.206.65.in-addr.arpa name = smtp-in.nix.paypal.com.

So I reckon it's authentic. Just curious about it.

[Tina J]

Red flags. Headers can be forged. Did he ask for any personal info? Bank account info? Soc sec number? Passwords???

We do alot of paypal transactions and I don't have a personal rep. hmmmphh!

--Tina

[2Grumpy]

Nope none of that the toll free number and extension given go to "The Paypal Premier Service Line" and his email addie to reply to is @paypal.com as well.

[Tina J]

Originally posted by Dixiesys
Nope none of that the toll free number and extension given go to "The Paypal Premier Service Line" and his email addie to reply to is @paypal.com as well.

Well, just to be sure its legit...I think you should give us the phone number and email address right away. You don't want to take any chances.

--Tina

[peersignal]

I'm not too sure, but I would check with PayPal. Go to their website and find a phone number.

Although, this might have something to do with the fact that eBay has purchased and officially acquired PayPal...maybe there is change in the works. For awhile, PayPal was under scrutiny for not getting back to troubled customers (mostly from eBay, but still).

Just a thought..

[Lurleene]

I hope it's legit, but I wonder, too.

Why did they e-mail you instead of calling you? To me, legit phone contact is initiated by phone contact, not an e-mail saying "call me." If they really are PayPal, they have your number.

But, here's hoping....

[rdx]

Hello,

Just want to add that iBill has created a service called Client Account Managers, too. Here is the chronology of recent emails I got from iBill:
27 Sep - Greetings and introduction of "my" Client Account Manager (CAM) by email
30 Sep - 3 Oct - 4 impersonal, spam-like emails from "my" CAM
4 Oct - iBill informs merchants about the new Visa/MC regulations in email
16 Oct - iBill has more details about the regulations
24-29 Oct - I'm trying to reach "my" CAM to have answers to my questions - none of attempts is successful, I'm still do not know if I'm booted by iBill or not.

Ok, the bottom line: I suspect that iBill has created this CAM thing to manage this Visa/MC registration process. Maybe PayPal acts in a similar way?

rdx.

[2Grumpy]

They emailed after TRYING to call me. The email said something like "we tried to reach you by phone" and it had one of those paypal-esque tracking numbers in the header (KMMblah) that you recognize if you've ever had an open support request, or perhaps a returned ACH (aka Customer under investigation so the money they paid you disappears).

[Perfecthost]

Hi Gary-

Do you do a lot of business via PayPal? I am wondering, at what level do they assign an account rep.

PS I am not asking for any exact amounts.

-Lamar

[AussieHosts]

Revecom does something similar. They called all the way down here at the beginning of the year, just to say "hello". My bet was they were making sure we existed.

Gary

[CCF Hosting]

Dixiesys,

Try and give us the ph. # they gave you to call.
Their real phone number is: 402-935-7733

I have NEVER heard of a 800 number with PayPal, also they don't assign reps from what I know, unless you own half the company.

Thanks!