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  1. #1
    Join Date
    May 2007
    Posts
    2,494

    * Using free chats software or paid software - from a client view

    Hello,

    I'm just wondering what you think of company using livezilla, crafty syntax or other free software compared to Paid ones like live person and providesupport

    Now personally i would prefer a company to to use a paidchat software program, mainly because i pay attention to the details of a host and i ask myself why do they use a free one, are they not funded well, no pockets are they working day to day to keep the servers up.

    What is your opinion of freeware and paidware.
    I have opinions just like you do!

  2. #2
    Join Date
    Oct 2008
    Posts
    2,249
    I think livezilla is the best. Alot of popular companys use it. I presonnaly for paid prefer kayako. In the terms of paid vs free. I dont care what the host uses for live support aslong as they are able to provide a quality webhost. One reason people use a free software is... If the company only has 1 dedicated server some paid chat programs cost more then a dedicated server themselfs
    Leader of the new anti sig spamming club.

  3. #3
    Join Date
    Jun 2008
    Location
    Atlanta, Georgia
    Posts
    111
    Myself I have never had any problems with Crafty Syntax. I have never had that high of volume on live chat though...

  4. #4
    Join Date
    Dec 2005
    Location
    Berkshire, UK
    Posts
    3,070
    Given that livechat software is extremely affordable, I would prefer those who use commercial software.
    SmartServerMangement (SSM)
    Specialists in SolusVM, VPS & cPanel Server Management

  5. #5
    Join Date
    Mar 2009
    Location
    Toronto, Canada
    Posts
    2,570
    ProvideSupport's a good paid solution. It's inexpensive compared to all the others.

  6. #6
    Join Date
    Nov 2004
    Location
    Ontario, Canada
    Posts
    633
    Too me I don't care what you use as long as it works, I don't see any problem using free software especially if it is well made.

  7. #7
    Join Date
    Jun 2007
    Location
    North Carolina
    Posts
    4,984
    I prefer to see companies using Kayako or LivePerson -- more appealing.
    Hi there! I'm John Jackson
    SurrealPixel - User Interface Design

  8. #8
    Join Date
    Sep 2006
    Location
    NY
    Posts
    464
    I have used ProvideSupport, and yes it is very affordable. But, then I saw Livezilla, which is basically ProvideSupport with a lot more features.

    I just simply take the money I was investing into ProvideSupport, and buy new servers, or upgrading my existing ones.
    HostMonkey | Your kingdom starts here. (tweet us @HostMonkeynet)
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  9. #9
    Join Date
    May 2007
    Posts
    2,494
    Quote Originally Posted by amaZe View Post
    I have used ProvideSupport, and yes it is very affordable. But, then I saw Livezilla, which is basically ProvideSupport with a lot more features.

    I just simply take the money I was investing into ProvideSupport, and buy new servers, or upgrading my existing ones.
    So what are the extra features mate? $30 will make major improvements to your servers? To be honest i disagree with what your saying!

    Please Explain
    I have opinions just like you do!

  10. #10
    Join Date
    May 2007
    Posts
    2,494
    Quote Originally Posted by HivelocityJJ View Post
    I prefer to see companies using Kayako or LivePerson -- more appealing.
    Liveperson is a little on the expensive side i once used it and got a pretty good deal $62 /seat per month. (I had 4 seats).

    Kayako on the other hand is well priced. But i see alot of it so it makes me wonder if people are using nulled versions of it.
    I have opinions just like you do!

  11. #11
    As a customer, I just Don't care! as along as the app is simple to use and works.

    Being a customer i pay more attention to how much part of the day Live Chat is Online. Try visiting the hosting providers site different parts of the day and see if the chat is Online/Offline. The Longer the Online time, the greater trust you built

  12. #12
    Join Date
    May 2007
    Posts
    2,494
    Quote Originally Posted by Gary4gar View Post
    As a customer, I just Don't care! as along as the app is simple to use and works.

    Being a customer i pay more attention to how much part of the day Live Chat is Online. Try visiting the hosting providers site different parts of the day and see if the chat is Online/Offline. The Longer the Online time, the greater trust you built
    Very good point i must agree with that.
    I have opinions just like you do!

  13. #13
    Join Date
    Jan 2008
    Location
    Montreal, Canada
    Posts
    133
    Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...

  14. #14
    Join Date
    May 2007
    Posts
    2,494
    Quote Originally Posted by Saber S View Post
    Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...
    Well honestly that's what i thought as well, you have to think twice don't you?
    I have opinions just like you do!

  15. #15
    Join Date
    Oct 2008
    Posts
    2,249
    Quote Originally Posted by Saber S View Post
    Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...
    I have seen companys with 10000+ clients and use livezilla. I dont mind as long as it does its job. does it great and has little or no bugs. less face it some free software is better then paid and a company gets thought less of for using a more stable program that is free
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