Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : Using free chats software or paid software - from a client view

[JAMLayer]

Hello,

I'm just wondering what you think of company using livezilla, crafty syntax or other free software compared to Paid ones like live person and providesupport

Now personally i would prefer a company to to use a paidchat software program, mainly because i pay attention to the details of a host and i ask myself why do they use a free one, are they not funded well, no pockets are they working day to day to keep the servers up.

What is your opinion of freeware and paidware.

[darkeden]

I think livezilla is the best. Alot of popular companys use it. I presonnaly for paid prefer kayako. In the terms of paid vs free. I dont care what the host uses for live support aslong as they are able to provide a quality webhost. One reason people use a free software is... If the company only has 1 dedicated server some paid chat programs cost more then a dedicated server themselfs

[jcroom]

Myself I have never had any problems with Crafty Syntax. I have never had that high of volume on live chat though...

[PCS-Chris]

Given that livechat software is extremely affordable, I would prefer those who use commercial software.

[IGXHost]

ProvideSupport's a good paid solution. It's inexpensive compared to all the others.

[crazyfish]

Too me I don't care what you use as long as it works, I don't see any problem using free software especially if it is well made.

[JohnJ]

I prefer to see companies using Kayako or LivePerson -- more appealing.

[amaZe]

I have used ProvideSupport, and yes it is very affordable. But, then I saw Livezilla, which is basically ProvideSupport with a lot more features.

I just simply take the money I was investing into ProvideSupport, and buy new servers, or upgrading my existing ones.

[JAMLayer]

Originally Posted by amaZe

I have used ProvideSupport, and yes it is very affordable. But, then I saw Livezilla, which is basically ProvideSupport with a lot more features.

I just simply take the money I was investing into ProvideSupport, and buy new servers, or upgrading my existing ones.

So what are the extra features mate? $30 will make major improvements to your servers? To be honest i disagree with what your saying!

Please Explain

[JAMLayer]

Originally Posted by HivelocityJJ

I prefer to see companies using Kayako or LivePerson -- more appealing.

Liveperson is a little on the expensive side i once used it and got a pretty good deal $62 /seat per month. (I had 4 seats).

Kayako on the other hand is well priced. But i see alot of it so it makes me wonder if people are using nulled versions of it.

[Gary4gar]

As a customer, I just Don't care! as along as the app is simple to use and works.

Being a customer i pay more attention to how much part of the day Live Chat is Online. Try visiting the hosting providers site different parts of the day and see if the chat is Online/Offline. The Longer the Online time, the greater trust you built

[JAMLayer]

Originally Posted by Gary4gar

As a customer, I just Don't care! as along as the app is simple to use and works.

Being a customer i pay more attention to how much part of the day Live Chat is Online. Try visiting the hosting providers site different parts of the day and see if the chat is Online/Offline. The Longer the Online time, the greater trust you built

Very good point i must agree with that.

[lifespeakers]

Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...

[JAMLayer]

Originally Posted by Saber S

Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...

Well honestly that's what i thought as well, you have to think twice don't you?

[darkeden]

Originally Posted by Saber S

Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...

I have seen companys with 10000+ clients and use livezilla. I dont mind as long as it does its job. does it great and has little or no bugs. less face it some free software is better then paid and a company gets thought less of for using a more stable program that is free