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  1. #1
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    * Using free chats software or paid software - from a client view

    Hello,

    I'm just wondering what you think of company using livezilla, crafty syntax or other free software compared to Paid ones like live person and providesupport

    Now personally i would prefer a company to to use a paidchat software program, mainly because i pay attention to the details of a host and i ask myself why do they use a free one, are they not funded well, no pockets are they working day to day to keep the servers up.

    What is your opinion of freeware and paidware.
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  2. #2
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    I think livezilla is the best. Alot of popular companys use it. I presonnaly for paid prefer kayako. In the terms of paid vs free. I dont care what the host uses for live support aslong as they are able to provide a quality webhost. One reason people use a free software is... If the company only has 1 dedicated server some paid chat programs cost more then a dedicated server themselfs
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  3. #3
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    Myself I have never had any problems with Crafty Syntax. I have never had that high of volume on live chat though...

  4. #4
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    Given that livechat software is extremely affordable, I would prefer those who use commercial software.

  5. #5
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    ProvideSupport's a good paid solution. It's inexpensive compared to all the others.

  6. #6
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    Too me I don't care what you use as long as it works, I don't see any problem using free software especially if it is well made.

  7. #7
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    I prefer to see companies using Kayako or LivePerson -- more appealing.

  8. #8
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    I have used ProvideSupport, and yes it is very affordable. But, then I saw Livezilla, which is basically ProvideSupport with a lot more features.

    I just simply take the money I was investing into ProvideSupport, and buy new servers, or upgrading my existing ones.
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  9. #9
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    Quote Originally Posted by amaZe View Post
    I have used ProvideSupport, and yes it is very affordable. But, then I saw Livezilla, which is basically ProvideSupport with a lot more features.

    I just simply take the money I was investing into ProvideSupport, and buy new servers, or upgrading my existing ones.
    So what are the extra features mate? $30 will make major improvements to your servers? To be honest i disagree with what your saying!

    Please Explain
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  10. #10
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    Quote Originally Posted by HivelocityJJ View Post
    I prefer to see companies using Kayako or LivePerson -- more appealing.
    Liveperson is a little on the expensive side i once used it and got a pretty good deal $62 /seat per month. (I had 4 seats).

    Kayako on the other hand is well priced. But i see alot of it so it makes me wonder if people are using nulled versions of it.
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  11. #11
    As a customer, I just Don't care! as along as the app is simple to use and works.

    Being a customer i pay more attention to how much part of the day Live Chat is Online. Try visiting the hosting providers site different parts of the day and see if the chat is Online/Offline. The Longer the Online time, the greater trust you built

  12. #12
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    Quote Originally Posted by Gary4gar View Post
    As a customer, I just Don't care! as along as the app is simple to use and works.

    Being a customer i pay more attention to how much part of the day Live Chat is Online. Try visiting the hosting providers site different parts of the day and see if the chat is Online/Offline. The Longer the Online time, the greater trust you built
    Very good point i must agree with that.
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  13. #13
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    Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...

  14. #14
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    Quote Originally Posted by Saber S View Post
    Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...
    Well honestly that's what i thought as well, you have to think twice don't you?
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  15. #15
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    Quote Originally Posted by Saber S View Post
    Companies that are using free livechat software look ridiculous in business. The client will have difficulties to trust the company. That's my opinion...
    I have seen companys with 10000+ clients and use livezilla. I dont mind as long as it does its job. does it great and has little or no bugs. less face it some free software is better then paid and a company gets thought less of for using a more stable program that is free
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  16. #16
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    Quote Originally Posted by Dedihosting View Post
    So what are the extra features mate? $30 will make major improvements to your servers? To be honest i disagree with what your saying!

    Please Explain
    First off, when I purchase something I try to pay the one-time fee or yearly. The fees for a yearly or one-time fee for a live chat can run you $200+, in some cases.

    $30 a month builds up.. You can buy more RAM, more HD Space, and RAID Disks for your server if you don't have any..

    "Money saved, is money earned."
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  17. #17
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    I like StarDevelop -- unlimited seats, fast, and clean. One time license is $120. http://stardevelop.com

  18. #18
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    StarDevelop looks nice, thanks Shikhir.

  19. #19
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    Quote Originally Posted by Dedihosting View Post
    Well honestly that's what i thought as well, you have to think twice don't you?
    Personally, if a company will tell me that they have 10000 + clients and I see that they are using a free livechat software, I will get a "scam" impression. If they can not afford getting a paid software, they are not serious.

    We use liveperson and it is fantastic.

  20. #20
    Quote Originally Posted by Saber S View Post
    Personally, if a company will tell me that they have 10000 + clients and I see that they are using a free livechat software, I will get a "scam" impression. If they can not afford getting a paid software, they are not serious.

    We use liveperson and it is fantastic.
    hello...why does a company has to use a Paid app to show they are serious? take case of livezila i haven't heard any problem from our customers about this app. whereas when we use kayako, we have several clients complain about their msg not reaching the server.

    Then probably all hosts should move to windows hosting, from Linux hosting in attempt to show their co called seriousness - as Linux is *free*.

    According to you anything thats free should not be trusted..lol. I don't agree there at all

  21. #21
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    Well you have specified chat software - then I see no problem using free alternatives for simple chat.

    I'll get on the Kayako bandwagon, extremely nice piece of software and is very flexible, easily integrated.

    That said: I support open source software and don't hold it against any one that chooses to use it, simply because there are paid alternatives. I use Kayako for all of its features, not just live chat.

  22. #22
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    I have to agree that what difference does it make if it works. My only real exception to that would be if it had advertisements on it(which livezilla does not have). Also many free versions of software have a lot more user support and addons IMHO. I use a free shopping cart software just for that reason, and no one seems to care or know for that matter that it is free.

    BTW, for all those that dont like the idea of free software for a business, how much did you pay for your OS license?
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  23. #23
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    Then probably all hosts should move to windows hosting, from Linux hosting in attempt to show their co called seriousness - as Linux is *free*.

    According to you anything thats free should not be trusted..lol. I don't agree there at all
    BTW, for all those that dont like the idea of free software for a business, how much did you pay for your OS license?
    Well said.
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  24. #24
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    doh, missed the post where someone mentioned the OS being free, thought I was being original, heh
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  25. #25
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    Well i use Red Hat and the sure isn't free.
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  26. #26
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    Addon - And the difference between a free operating system and a free live chat system is the OS is well funded, through sponsorship and partner/sponso programs.

    Livechat systems are often funded by a day to day basis or/and small one off donations.
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  27. #27
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    Quote Originally Posted by Dedihosting View Post
    Well i use Red Hat and the sure isn't free.
    You might want to view http://www.redhat.com/licenses/gpl.html which clearly states It is free software. Though you only pay for their Update service/network.
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  28. #28
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    Well can you kindly tell me what this page is? https://www.redhat.com/wapps/store/c...mag**.9247cfa6

    Thanks
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  29. #29
    Quote Originally Posted by Dedihosting View Post
    Well can you kindly tell me what this page is? https://www.redhat.com/wapps/store/c...mag**.9247cfa6

    Thanks
    Hi,
    Linux is a Open Source and if free for anyone to use.
    Redhat uses Linux and adds some exclusive tools into it.

    So its charing for the value added by it and not for Linux.


    For Example,
    Water is free but companies do charge for selling packed mineral water. Hope you got the point

  30. #30
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    Quote Originally Posted by Gary4gar View Post
    Hi,
    Linux is a Open Source and if free for anyone to use.
    Redhat uses Linux and adds some exclusive tools into it.

    So its charing for the value added by it and not for Linux.


    For Example,
    Water is free but companies do charge for selling packed mineral water. Hope you got the point
    lol. your right. people with town water pay the town people with well water get it free. and linux is true. most hosts use centos and its free.
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  31. #31
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    Yes but generally you pay for the packaging the cost of it to get to your home, the cost to stock it on a shelf the cost of making plastic the labour of putting it in plastic, maintaning water pipes ect. Water itself is free but unless you want to go to the -Non Free Man-Made Dam- and get your own fresh water with a bucket (which would also cost you for the plastic bucket)

    I'm sure you get the point there.
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  32. #32
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    I agree with other posters that "Online" operator status can be more significant than free vs paid software being utilized.

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  33. #33
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    Quote Originally Posted by Dedihosting View Post
    Hello,

    I'm just wondering what you think of company using livezilla, crafty syntax or other free software compared to Paid ones like live person and providesupport

    Now personally i would prefer a company to to use a paidchat software program, mainly because i pay attention to the details of a host and i ask myself why do they use a free one, are they not funded well, no pockets are they working day to day to keep the servers up.

    What is your opinion of freeware and paidware.
    Ever thought they like the way the free one works better?

  34. #34
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    For me, I prefer for a company I plan to do business with use a paid software service. It kinda shows a bit more quality in my eyes.

  35. #35
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    Quote Originally Posted by nerdster View Post
    For me, I prefer for a company I plan to do business with use a paid software service. It kinda shows a bit more quality in my eyes.
    what if the free one had less exploits worked better for both the customer and the host? So you would rather have struggles with paid software over a perfectly fine free one?
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  36. #36
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    Quote Originally Posted by darkeden View Post
    what if the free one had less exploits worked better for both the customer and the host? So you would rather have struggles with paid software over a perfectly fine free one?
    Can you name a paid one that has exploits/ bugs that you seem to make it such a struggle!

    And then name a free one that has a bug!
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  37. #37
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    Quote Originally Posted by Dedihosting View Post
    Can you name a paid one that has exploits/ bugs that you seem to make it such a struggle!

    And then name a free one that has a bug!
    livezilla is easyer and better then some of the paid software.... just like kayako is paid but theres some free software that does the identcle stuff
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  38. #38
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    Quote Originally Posted by darkeden View Post
    livezilla is easyer and better then some of the paid software.... just like kayako is paid but theres some free software that does the identcle stuff
    I have to disagree about livezilla being easier, I have a client that simply cannot upgrade from one version to the new version, why because its free! How to fix it disrupt his business possibly losing potential leads.

    That is just one example of freeware!
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  39. #39
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    Does it really take more then 10 minutes to install? I think if the chat is down for 10, even 20 minutes most people will live. I mean does he offer 24 hour sales and get requests often at 3am?
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  40. #40
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    Quote Originally Posted by davidb View Post
    Does it really take more then 10 minutes to install? I think if the chat is down for 10, even 20 minutes most people will live. I mean does he offer 24 hour sales and get requests often at 3am?
    that's not the only problem, re-installing, changing all the codes on the pages, and you would be surprised how many chats you get and at what times it is the www

    Personally that wasn't the point i was stipulating that freeware has all sorts of problems compared to paidware.
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