Results 26 to 50 of 93
Thread: Low Blow by DreamHost
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05-04-2009, 12:25 AM #26Web Hosting Master
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I truely wish there is a DH Rep on these fourms, It would be nice to hear their reasoning for posting this recording. I really cant think of any that would make sense.
I also used DH for a year, I stopped using it after I found out that ANY FTP account can be given SSH access with a single click in their control panel. I have never seen such a hacker friendly platform EVER. I know most people here are web hosts and they would agree that SSH access (even jailed) can be DANGEROUS if not controled. DreamHost actually gives their users a way to create thousands of SSH accounts from a single interface.0
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05-04-2009, 12:31 AM #27New Member
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my oh my... thank goodness i joined the forum as i have seen positive comments about DH on other forums.. and now my mind is opened! now i am lost as to what hosting company should i go for. inexpensive, secure and reliable..
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05-04-2009, 12:35 AM #28Web Hosting Master
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Welcome to WHT
Watch out for those "Positive" remarks on other forums, DreamHost has a killer affiliate program. I am even willing to bet that some of those people dont even host with dream host. One really cool thing about WHT is they require the customers to include their domain name when posting a review as a way to help to stop false reviews.
One tip, look for a cPanel or Plesk Host. They are often Secure and easy to use.0
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05-04-2009, 12:35 AM #29Webhosting Professional
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This is very sad, why would anyone humiliate anyone like this. Surely they aren't expecting to win more customers by showing off how they humiliate distressed ones?
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05-04-2009, 12:54 AM #30Newbie
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it would be best if there will be some law to protect customers from abusive companies like this
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05-04-2009, 02:48 AM #31******* Unleaded
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Use of Customer Information
Customer privacy is something we take very seriously(LMAOROTF) at DreamHost. We do not, and have never, sold or disseminated (except in cases where required to by law by law enforcement agencies) the personal information of our customers to any parties outside of DreamHost Web Hosting, or its parent company, New Dream Network, LLC. We use customer information for the purposes of creating and maintaining individual customer accounts, contacting customers in case of a problem with their account, sending personal information, for statistical purposes, to administer our systems, to conduct surveys, to administer drawings or contests, and to provide technical support. All of our development is done in-house, and hence no contracted parties will ever have access to individual customer information.edgedirector.com
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05-04-2009, 04:30 AM #32Retired Moderator
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I don't really see a privacy issue here, but the poor taste I can certainly feel. The man appeared to be suffering to the point of desperation, and airing that sort of emotional communication won't do him any good. For his sake, I hope he'll never come across Dreamhost's blog post.
IMHO DH's blog post in itself wasn't all that bad, but they shouldn't have added that audio. It changes everything.0
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05-04-2009, 04:44 AM #33Retired Moderator
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Wow, this is pretty low even by the dreamhost standards.
Hope that guy gets his domain back.Alasdair
Long time ex-host, ex-billing software owner/developer/support staff. Recent lurker.0
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05-04-2009, 04:56 AM #34Aspiring Evangelist
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05-04-2009, 05:14 AM #35renegade
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Wow, I'm gobsmacked
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05-04-2009, 07:26 AM #36We do WordPress!
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I agree the post itself isn't bad and it technically doesn't reveal any information about the client, but the audio, to air such desperation of anyone, let alone a client, is where the line was crossed and completely erased. Forget about being a business. Where's the common decensy as a human being? Where's the respect. It's apparent that DH has none of either.
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05-04-2009, 07:42 AM #37Web Hosting Master
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Well someone could use that recording to identify someone. So technically, it is releasing private information into the public domain.
But besides that point, it is unethical to release something like that on the internet when the guy is just looking for help. If I were him and I found out that had happened, I would move away from that host immediately.
What I found quite funny was that on their past blog post with the first recording, they joked that the internet was not a serious business. For many people it is actually their only source of income. It's quite ironic that Dreamhost's entire business relies on the internet and that all their employees rely on the internet to feed their families.0
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05-04-2009, 07:45 AM #38Web Hosting Master
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They really are an awful and pathetic company.
Am shocked at this blog post.0
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05-04-2009, 07:52 AM #39Devil's Advocate
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Nothing new here from Dreamhost.
A budget provider run by mentally challenged support morons.
This kind of bad advertisement will one day ruin their business if they persist with it as people realise the yawn factor.
Dreamhost.....more like a Wet Dream.
owm‹(•¿•)›
Life's what you make it.0
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05-04-2009, 07:53 AM #40Web Hosting Master
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Disgusting behaviour. You don't expect a company of that size to act so unprofessionally.
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05-04-2009, 07:54 AM #41Web Hosting Master
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Was it right of them to even post the WAV File? Real or not, Quite stupid.
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05-04-2009, 08:02 AM #42Devil's Advocate
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No doubt they'll try to wriggle out of the situation by saying it was all a hoax. However, that doesn't make it cool to post a call that portrays someone's obvious distress when they are asking you as their host for help.
Totally lacks professionalism.
No one likes a laugh and a joke more than me, but I have one golden rule I strictly follow and that's to conduct my business in as professional a manner as possible.
If only I could conduct myself in a professionsl manner
owmLast edited by Outlaw Web Master; 05-04-2009 at 08:17 AM.
‹(•¿•)›
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05-04-2009, 08:27 AM #43Web Hosting Guru
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Pathetic attitude adopted by them. In second post they mention 25th largest hosting company (as per webhosting.info which is not accurate itself). But now I see they have climbed to 12th...
Are these antics adopted by them are gaining them publicity and clients???? surely this shouldnt be the case....0
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05-04-2009, 09:42 AM #44Web Hosting Master
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The problem with the recording, Did they say "This call may be recorded and posted to our blog for humiliation" in their answering machine message. If not they really dont have grounds to post this.
However, legal issues aside, it is just in poor taste.0
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05-04-2009, 09:55 AM #45Web Hosting Master
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Yeah, I do think that there could be legal consequences to this if that client had a desire to persue.
Very unacceptable either way.0
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05-04-2009, 10:12 AM #46Web Hosting Master
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05-04-2009, 10:35 AM #47Web Hosting Master
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In fact, ignore what I just said. I actually read the post and not just listened to the audio:
- Pete Says:
April 28th, 2009 at 2:25 am I didn’t find anything particularly cruel about this post. Nobody’s laughing at the guy, in fact, the commenters are showing compassion and empathy.
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05-04-2009, 10:38 AM #48Web Hosting Master
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05-04-2009, 10:39 AM #49Web Hosting Master
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05-04-2009, 10:40 AM #50The Webhost
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Not the first time they've done something like this before...
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