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  1. #1
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    Thumbs down Low Blow by DreamHost

    Hello All,
    I was disturbed by a posting on DreamHosts blog. I try to stay current on hosting news and sometimes it involves looking at others Blogs. This example is not NOT to treat a customer

    http://blog.dreamhost.com/2009/04/27...ull-ever-hear/

    Even though the customer contacted the wrong department, this is NOT the way to handle these issues. I have personally received calls on my personal cell phone because they found it on one of the domains I own (whois I assume). I still take the call and work with the customer to resolve. I will never even think about doing this. Your Thoughts?
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  2. #2
    Join Date
    May 2009
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    I think that was very unprofessional of them. I don't know what they were thinking. It's a paying customer.

    It will be rather interesting to see how this thread develops. I am sure that there will be people saying it's no big deal...
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  3. #3
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    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
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  4. #4
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    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Based on their customers responses, they did not find it funny, Childish and Unprofessional are 2 phrases that come to most minds
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  5. #5
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    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Agreed. What the hell were they thinking?
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  6. #6
    I agree it was not professional of the host to post this, nor was it very compassionate. As if the guy didn't have enough problems with his domain being stolen, he is now subject to public ridicule by his host.

    I feel very bad for the man - certainly some may feel it is a small thing, but until something like this has happened to you, you don't really know how it feels. This has happened to me, and it is more of a feeling of 'violation' than anything else (money, time, wasted effort, etc.).

    Adding to the indignity of course is the fact that he now will have to go through the ordeal of trying to get his domain name back. Not an easy task, and even more difficult due to the language barrier/issue.

    My thoughts are with this man, and I hope he is successful in getting his domain back. Good luck to you, sir.
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  7. #7
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    Quote Originally Posted by cedricd View Post
    Agreed. What the hell were they thinking?
    Mabey they just wanted to be featured on WHT? (I don think this is what they intended)
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  8. #8
    Join Date
    Apr 2009
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    That is 100% unprofessional. I really feel bad for that guy, he is obviously from a foreign country and to be treated like that by a hosting provider, that is very sad.

    He is obviously very upset, and just to treat someone and upload their call on a public blog is just crazy.
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  9. #9
    Join Date
    Mar 2006
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    Glad I don't use dreamhost if that's how they treat customers.
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  10. #10
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    It's a bit over the top even considering DreamHost's usual anything-goes attitude.
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  11. #11
    I'm not sure if that's even real, but if it is, shows how much they care about their customers.
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  12. #12
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    Quote Originally Posted by jphilipson View Post
    I'm not sure if that's even real, but if it is, shows how much they care about their customers.
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/

    Please note this has explicit content. Do not listen if you don't want to hear the explicit language.
    Last edited by JDrago1926; 05-03-2009 at 11:04 PM.
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  13. #13
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    Quote Originally Posted by Justin LD View Post
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/
    Is dreamhost run by a bunch of immature kids?
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  14. #14
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    Quote Originally Posted by Justin LD View Post
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/
    WOW Those recordings are not something that you should post (as for language alone)
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  15. #15
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    Quote Originally Posted by cedricd View Post
    Is dreamhost run by a bunch of immature kids?
    It's how they've always operated and so far it's brought them much success. I'm not saying I agree with it though.
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  16. #16
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    I am glad to see that everyone so far has agreed that it was totally unprofessional. I also feel bad for that man, hope he gets his domain name back.

    Does anyone feel even slightly, that the actions by DreamHost were acceptable?
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  17. #17
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    Quote Originally Posted by Tank71 View Post
    I am glad to see that everyone so far has agreed that it was totally unprofessional. I also feel bad for that man, hope he gets his domain name back.

    Does anyone feel even slightly, that the actions by DreamHost were acceptable?
    While I agress that there may not have been much that DreamHost could have done if they were not the domain register, but without knowing that I cant say for sure.

    It was completely un-ethical to post this on their blog. Their actions were childish and unprofessional. It is stupid for a company to post this when it could cause them to loose potential customers.
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  18. #18
    Quote Originally Posted by Justin LD View Post
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/

    Please note this has explicit content. Do not listen if you don't want to hear the explicit language.

    Both of the recordings they posted would be one of the reasons why I will never use dreamhost.

    There customer service is so poor. Almost as poor as there hosting. It was completely unprofessional to post that voice mail.
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  19. #19
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    Quote Originally Posted by dlewis23 View Post
    Both of the recordings they posted would be one of the reasons why I will never use dreamhost.

    There customer service is so poor. Almost as poor as there hosting. It was completely unprofessional to post that voice mail.
    Well it says alot about how their customers privacy is respected
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  20. #20
    I have seen a lot of bad stuff on WHT about DreamHost over the years. This really does not surprise me.

    You would think that with the size of their client base, even though they are a budget host, they would show a bit more professional courtesy.

    BTW: New Account, Ive been here for many years.
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  21. #21
    Quote Originally Posted by Tank71 View Post
    Does anyone feel even slightly, that the actions by DreamHost were acceptable?
    Totally unacceptable and unprofessional behavior by Dreamhost. The blog entry was done in extremely poor taste. The author (Brett J) of the Dreamhost blog is acting like a junior high school bully.

    So is this Brett J guy?

    I feel for the man on the tape.

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  22. #22
    Join Date
    Jun 2003
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    They've always employed un-orthodox methods to gain publicity, this is just one of them, and you're only helping them with their notoriety

    ... But I agree, this is unprofessional, then again, the hosting industry does seem to have a certain level of puerile attitude attached to it.
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  23. #23
    Join Date
    Jan 2008
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    Sacramento, CA
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    I found it 100% dispicable. I can't believe they would do this to a poor customer and it just goes to show you how some people view customer service. If they wanted to exemplify why you should have strong passwords, they didn't need to post the recording. They could have just told this guy's story. I used DH for one year and it was bad (slow sites, email issues). I never had to deal with their service department. However, after seeing that even knowing that they side on the side of immature rather than professional, I would never recommend them and in fact do the complete opposite. I am thoroughly disgusted.
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  24. #24
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    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Agreed, very cruel indeed.
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  25. #25
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    I can only imagine what they would do with the data that their customers keep with them. I wouldn't be surprised if they start posting customers personal emails next. What a crappy host.
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