Even though the customer contacted the wrong department, this is NOT the way to handle these issues. I have personally received calls on my personal cell phone because they found it on one of the domains I own (whois I assume). I still take the call and work with the customer to resolve. I will never even think about doing this. Your Thoughts?
Keith I Myers
CEO and Founder - RemoteRAM.com
The world leader in Cloud Based RAM KMyers.me The rantings of a lunatic
I agree it was not professional of the host to post this, nor was it very compassionate. As if the guy didn't have enough problems with his domain being stolen, he is now subject to public ridicule by his host.
I feel very bad for the man - certainly some may feel it is a small thing, but until something like this has happened to you, you don't really know how it feels. This has happened to me, and it is more of a feeling of 'violation' than anything else (money, time, wasted effort, etc.).
Adding to the indignity of course is the fact that he now will have to go through the ordeal of trying to get his domain name back. Not an easy task, and even more difficult due to the language barrier/issue.
My thoughts are with this man, and I hope he is successful in getting his domain back. Good luck to you, sir.
I found it 100% dispicable. I can't believe they would do this to a poor customer and it just goes to show you how some people view customer service. If they wanted to exemplify why you should have strong passwords, they didn't need to post the recording. They could have just told this guy's story. I used DH for one year and it was bad (slow sites, email issues). I never had to deal with their service department. However, after seeing that even knowing that they side on the side of immature rather than professional, I would never recommend them and in fact do the complete opposite. I am thoroughly disgusted.
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