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  1. #1
    Join Date
    Mar 2009
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    Miami, Florida
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    18,857

    Thumbs down Low Blow by DreamHost

    Hello All,
    I was disturbed by a posting on DreamHosts blog. I try to stay current on hosting news and sometimes it involves looking at others Blogs. This example is not NOT to treat a customer

    http://blog.dreamhost.com/2009/04/27...ull-ever-hear/

    Even though the customer contacted the wrong department, this is NOT the way to handle these issues. I have personally received calls on my personal cell phone because they found it on one of the domains I own (whois I assume). I still take the call and work with the customer to resolve. I will never even think about doing this. Your Thoughts?
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  2. #2
    Join Date
    May 2009
    Posts
    264
    I think that was very unprofessional of them. I don't know what they were thinking. It's a paying customer.

    It will be rather interesting to see how this thread develops. I am sure that there will be people saying it's no big deal...
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  3. #3
    Join Date
    Apr 2001
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    Paradise
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    11,637
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
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  4. #4
    Join Date
    Mar 2009
    Location
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    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Based on their customers responses, they did not find it funny, Childish and Unprofessional are 2 phrases that come to most minds
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  5. #5
    Join Date
    Mar 2009
    Posts
    634
    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Agreed. What the hell were they thinking?
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  6. #6
    I agree it was not professional of the host to post this, nor was it very compassionate. As if the guy didn't have enough problems with his domain being stolen, he is now subject to public ridicule by his host.

    I feel very bad for the man - certainly some may feel it is a small thing, but until something like this has happened to you, you don't really know how it feels. This has happened to me, and it is more of a feeling of 'violation' than anything else (money, time, wasted effort, etc.).

    Adding to the indignity of course is the fact that he now will have to go through the ordeal of trying to get his domain name back. Not an easy task, and even more difficult due to the language barrier/issue.

    My thoughts are with this man, and I hope he is successful in getting his domain back. Good luck to you, sir.
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  7. #7
    Join Date
    Mar 2009
    Location
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    Quote Originally Posted by cedricd View Post
    Agreed. What the hell were they thinking?
    Mabey they just wanted to be featured on WHT? (I don think this is what they intended)
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  8. #8
    Join Date
    Apr 2009
    Location
    New York
    Posts
    925
    That is 100% unprofessional. I really feel bad for that guy, he is obviously from a foreign country and to be treated like that by a hosting provider, that is very sad.

    He is obviously very upset, and just to treat someone and upload their call on a public blog is just crazy.
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  9. #9
    Join Date
    Mar 2006
    Posts
    134
    Glad I don't use dreamhost if that's how they treat customers.
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  10. #10
    Join Date
    May 2006
    Location
    San Francisco
    Posts
    7,195
    It's a bit over the top even considering DreamHost's usual anything-goes attitude.
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  11. #11
    I'm not sure if that's even real, but if it is, shows how much they care about their customers.
    cPanel Hosting
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  12. #12
    Join Date
    Apr 2009
    Location
    New York
    Posts
    925
    Quote Originally Posted by jphilipson View Post
    I'm not sure if that's even real, but if it is, shows how much they care about their customers.
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/

    Please note this has explicit content. Do not listen if you don't want to hear the explicit language.
    Last edited by JDrago1926; 05-03-2009 at 11:04 PM.
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  13. #13
    Join Date
    Mar 2009
    Posts
    634
    Quote Originally Posted by Justin LD View Post
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/
    Is dreamhost run by a bunch of immature kids?
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  14. #14
    Join Date
    Mar 2009
    Location
    Miami, Florida
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    Quote Originally Posted by Justin LD View Post
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/
    WOW Those recordings are not something that you should post (as for language alone)
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic
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  15. #15
    Join Date
    May 2006
    Location
    San Francisco
    Posts
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    Quote Originally Posted by cedricd View Post
    Is dreamhost run by a bunch of immature kids?
    It's how they've always operated and so far it's brought them much success. I'm not saying I agree with it though.
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