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  1. #1
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    Thumbs down Low Blow by DreamHost

    Hello All,
    I was disturbed by a posting on DreamHosts blog. I try to stay current on hosting news and sometimes it involves looking at others Blogs. This example is not NOT to treat a customer

    http://blog.dreamhost.com/2009/04/27...ull-ever-hear/

    Even though the customer contacted the wrong department, this is NOT the way to handle these issues. I have personally received calls on my personal cell phone because they found it on one of the domains I own (whois I assume). I still take the call and work with the customer to resolve. I will never even think about doing this. Your Thoughts?
    Keith I Myers
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  2. #2
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    I think that was very unprofessional of them. I don't know what they were thinking. It's a paying customer.

    It will be rather interesting to see how this thread develops. I am sure that there will be people saying it's no big deal...
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  3. #3
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    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
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  4. #4
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    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Based on their customers responses, they did not find it funny, Childish and Unprofessional are 2 phrases that come to most minds
    Keith I Myers
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  5. #5
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    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Agreed. What the hell were they thinking?
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  6. #6
    I agree it was not professional of the host to post this, nor was it very compassionate. As if the guy didn't have enough problems with his domain being stolen, he is now subject to public ridicule by his host.

    I feel very bad for the man - certainly some may feel it is a small thing, but until something like this has happened to you, you don't really know how it feels. This has happened to me, and it is more of a feeling of 'violation' than anything else (money, time, wasted effort, etc.).

    Adding to the indignity of course is the fact that he now will have to go through the ordeal of trying to get his domain name back. Not an easy task, and even more difficult due to the language barrier/issue.

    My thoughts are with this man, and I hope he is successful in getting his domain back. Good luck to you, sir.
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  7. #7
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    Quote Originally Posted by cedricd View Post
    Agreed. What the hell were they thinking?
    Mabey they just wanted to be featured on WHT? (I don think this is what they intended)
    Keith I Myers
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  8. #8
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    That is 100% unprofessional. I really feel bad for that guy, he is obviously from a foreign country and to be treated like that by a hosting provider, that is very sad.

    He is obviously very upset, and just to treat someone and upload their call on a public blog is just crazy.
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  9. #9
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    Glad I don't use dreamhost if that's how they treat customers.
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  10. #10
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    It's a bit over the top even considering DreamHost's usual anything-goes attitude.
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  11. #11
    I'm not sure if that's even real, but if it is, shows how much they care about their customers.
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  12. #12
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    Quote Originally Posted by jphilipson View Post
    I'm not sure if that's even real, but if it is, shows how much they care about their customers.
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/

    Please note this has explicit content. Do not listen if you don't want to hear the explicit language.
    Last edited by JDrago1926; 05-03-2009 at 11:04 PM.
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  13. #13
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    Quote Originally Posted by Justin LD View Post
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/
    Is dreamhost run by a bunch of immature kids?
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  14. #14
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    Quote Originally Posted by Justin LD View Post
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/
    WOW Those recordings are not something that you should post (as for language alone)
    Keith I Myers
    KMyers.me The rantings of a lunatic
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  15. #15
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    Quote Originally Posted by cedricd View Post
    Is dreamhost run by a bunch of immature kids?
    It's how they've always operated and so far it's brought them much success. I'm not saying I agree with it though.
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  16. #16
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    I am glad to see that everyone so far has agreed that it was totally unprofessional. I also feel bad for that man, hope he gets his domain name back.

    Does anyone feel even slightly, that the actions by DreamHost were acceptable?
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  17. #17
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    Quote Originally Posted by Tank71 View Post
    I am glad to see that everyone so far has agreed that it was totally unprofessional. I also feel bad for that man, hope he gets his domain name back.

    Does anyone feel even slightly, that the actions by DreamHost were acceptable?
    While I agress that there may not have been much that DreamHost could have done if they were not the domain register, but without knowing that I cant say for sure.

    It was completely un-ethical to post this on their blog. Their actions were childish and unprofessional. It is stupid for a company to post this when it could cause them to loose potential customers.
    Keith I Myers
    KMyers.me The rantings of a lunatic
    Geek Survival Guide - Reviews and Advice for Geeks
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  18. #18
    Quote Originally Posted by Justin LD View Post
    It's 100% real in my opinion.

    They posted another one back in August 2006.
    http://blog.dreamhost.com/2006/08/16...sckn-spammers/

    Please note this has explicit content. Do not listen if you don't want to hear the explicit language.

    Both of the recordings they posted would be one of the reasons why I will never use dreamhost.

    There customer service is so poor. Almost as poor as there hosting. It was completely unprofessional to post that voice mail.
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  19. #19
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    Quote Originally Posted by dlewis23 View Post
    Both of the recordings they posted would be one of the reasons why I will never use dreamhost.

    There customer service is so poor. Almost as poor as there hosting. It was completely unprofessional to post that voice mail.
    Well it says alot about how their customers privacy is respected
    Keith I Myers
    KMyers.me The rantings of a lunatic
    Geek Survival Guide - Reviews and Advice for Geeks
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  20. #20
    I have seen a lot of bad stuff on WHT about DreamHost over the years. This really does not surprise me.

    You would think that with the size of their client base, even though they are a budget host, they would show a bit more professional courtesy.

    BTW: New Account, Ive been here for many years.
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  21. #21
    Quote Originally Posted by Tank71 View Post
    Does anyone feel even slightly, that the actions by DreamHost were acceptable?
    Totally unacceptable and unprofessional behavior by Dreamhost. The blog entry was done in extremely poor taste. The author (Brett J) of the Dreamhost blog is acting like a junior high school bully.

    So is this Brett J guy?

    I feel for the man on the tape.

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  22. #22
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    They've always employed un-orthodox methods to gain publicity, this is just one of them, and you're only helping them with their notoriety

    ... But I agree, this is unprofessional, then again, the hosting industry does seem to have a certain level of puerile attitude attached to it.
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  23. #23
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    I found it 100% dispicable. I can't believe they would do this to a poor customer and it just goes to show you how some people view customer service. If they wanted to exemplify why you should have strong passwords, they didn't need to post the recording. They could have just told this guy's story. I used DH for one year and it was bad (slow sites, email issues). I never had to deal with their service department. However, after seeing that even knowing that they side on the side of immature rather than professional, I would never recommend them and in fact do the complete opposite. I am thoroughly disgusted.
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  24. #24
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    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Agreed, very cruel indeed.
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  25. #25
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    I can only imagine what they would do with the data that their customers keep with them. I wouldn't be surprised if they start posting customers personal emails next. What a crappy host.
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  26. #26
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    I truely wish there is a DH Rep on these fourms, It would be nice to hear their reasoning for posting this recording. I really cant think of any that would make sense.

    I also used DH for a year, I stopped using it after I found out that ANY FTP account can be given SSH access with a single click in their control panel. I have never seen such a hacker friendly platform EVER. I know most people here are web hosts and they would agree that SSH access (even jailed) can be DANGEROUS if not controled. DreamHost actually gives their users a way to create thousands of SSH accounts from a single interface.
    Keith I Myers
    KMyers.me The rantings of a lunatic
    Geek Survival Guide - Reviews and Advice for Geeks
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  27. #27
    my oh my... thank goodness i joined the forum as i have seen positive comments about DH on other forums.. and now my mind is opened! now i am lost as to what hosting company should i go for. inexpensive, secure and reliable..
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  28. #28
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    Quote Originally Posted by deanver View Post
    my oh my... thank goodness i joined the forum as i have seen positive comments about DH on other forums.. and now my mind is opened! now i am lost as to what hosting company should i go for. inexpensive, secure and reliable..
    Welcome to WHT

    Watch out for those "Positive" remarks on other forums, DreamHost has a killer affiliate program. I am even willing to bet that some of those people dont even host with dream host. One really cool thing about WHT is they require the customers to include their domain name when posting a review as a way to help to stop false reviews.

    One tip, look for a cPanel or Plesk Host. They are often Secure and easy to use.
    Keith I Myers
    KMyers.me The rantings of a lunatic
    Geek Survival Guide - Reviews and Advice for Geeks
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  29. #29
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    This is very sad, why would anyone humiliate anyone like this. Surely they aren't expecting to win more customers by showing off how they humiliate distressed ones?
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  30. #30
    it would be best if there will be some law to protect customers from abusive companies like this
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  31. #31
    Use of Customer Information

    Customer privacy is something we take very seriously(LMAOROTF) at DreamHost. We do not, and have never, sold or disseminated (except in cases where required to by law by law enforcement agencies) the personal information of our customers to any parties outside of DreamHost Web Hosting, or its parent company, New Dream Network, LLC. We use customer information for the purposes of creating and maintaining individual customer accounts, contacting customers in case of a problem with their account, sending personal information, for statistical purposes, to administer our systems, to conduct surveys, to administer drawings or contests, and to provide technical support. All of our development is done in-house, and hence no contracted parties will ever have access to individual customer information.
    The conversation should at least be classified as privileged business communications. Too bad they don't at least have one of those hokey E-TRUST badges to lose.
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  32. #32
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    I don't really see a privacy issue here, but the poor taste I can certainly feel. The man appeared to be suffering to the point of desperation, and airing that sort of emotional communication won't do him any good. For his sake, I hope he'll never come across Dreamhost's blog post.

    IMHO DH's blog post in itself wasn't all that bad, but they shouldn't have added that audio. It changes everything.
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  33. #33
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    Wow, this is pretty low even by the dreamhost standards.

    Hope that guy gets his domain back.
    Alasdair
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  34. #34
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    Quote Originally Posted by Jedito View Post
    I can't believe that they uploaded that audio to everybody's fun, that's incredible cruel. What a bunch of idiots.
    Yea. Poor guy. In India, pretty much a lot of people who earn online have their whole lives linked to their accounts, so if anything goes wrong, it's a big life change.
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  35. #35
    Wow, I'm gobsmacked
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  36. #36
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    I agree the post itself isn't bad and it technically doesn't reveal any information about the client, but the audio, to air such desperation of anyone, let alone a client, is where the line was crossed and completely erased. Forget about being a business. Where's the common decensy as a human being? Where's the respect. It's apparent that DH has none of either.
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  37. #37
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    Well someone could use that recording to identify someone. So technically, it is releasing private information into the public domain.

    But besides that point, it is unethical to release something like that on the internet when the guy is just looking for help. If I were him and I found out that had happened, I would move away from that host immediately.

    What I found quite funny was that on their past blog post with the first recording, they joked that the internet was not a serious business. For many people it is actually their only source of income. It's quite ironic that Dreamhost's entire business relies on the internet and that all their employees rely on the internet to feed their families.
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  38. #38
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    They really are an awful and pathetic company.

    Am shocked at this blog post.
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  39. #39
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    Nothing new here from Dreamhost.

    A budget provider run by mentally challenged support morons.

    This kind of bad advertisement will one day ruin their business if they persist with it as people realise the yawn factor.

    Dreamhost.....more like a Wet Dream.

    owm
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  40. #40
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    Disgusting behaviour. You don't expect a company of that size to act so unprofessionally.
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