I've been asked by my Sys Admin to tell him what I want to replace my H-Sphere 1.3 (?) with, as it's old and somewhat flaky.
I have some idea what a Control Panel and/or Hosting Software does but no idea what it ought to do and what features I need.
I just want a stable automatic hosting solution I can sell.
It needs to allow people to sign-up (Interact with my payment gateway), create an account, manage the account, bill them and tell the sys admin when somethings wrong.
I realise I will have to create plans, determine pricing, deal with AR/AP, and provide excellent customer srevice . But I can't do that if I reading several dozen 1000 page RFCs to figure how to run Linux/Apache/MySQL/Qmail/PHP/CGI/SSL.
That's what I hire experts for to the job I'm not willing to spend the next 5 years learning only to realise I should have hired an expert in the first place.
I don't know how to build, repair or make a toaster (nor do I care) but I know how to make money from using one. Same thing here.
I'm seriously thinking of transfering my existing customers to a reseller account. Any advice on that?