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  1. #1
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324

    * PerlDesk... some strange problem..

    Hey

    I uploaded PerlDesk. And set permission to CHMOD 755 for all *.cgi files..
    Installed it in /cgi-bin/perldesk/
    Went to admin page(/cgi-bin/perldesk/admin.cgi)
    LOGED IN as admin:demo
    And i got redirected to /cgi-bin/perldesk/admin.cgi?do=main

    And nothing happens... Just a white page with the following code:

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
    <HTML><HEAD>
    <META http-equiv=Content-Type content="text/html; charset=koi8-r"></HEAD>
    <BODY></BODY></HTML>

    Any ideas why?

    Regards, Pavel
    Last edited by :: paVel ::; 11-02-2002 at 12:57 AM.

  2. #2
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324

    *

    plz.... anyone?

    maybe you know some docs that i can read or something?


  3. #3
    Seems that you have problem with template files, you should check to see if they are readable or not.
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  4. #4
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324
    Hey

    I have all *.cgi and *.pl FILES CHMOD 755

    tpl folder has 777 so as all folders the files in it.

    I checked everything 100 times... but still same error..

    plz help

  5. #5
    Did you enter the correct paths when you ran install.cgi?

    Are DBI, DBD::MySQL and MIME::Tools installed on the server?
    -elevation

  6. #6
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324
    I have all modules installed.

    in INSTALL is says:
    Upload files in ASCII, and images in BINARY

    When i upload files my ftp upload .tpl files in BINARY..
    Is that ok?

  7. #7
    They should be uploaded in ASCII.
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  8. #8
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,783
    You have a path problem I had the same thing when I first installed it, uninstall and reinstall it making sure all paths are correct.

  9. #9
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324
    OK

    I uploaded everything with ACII.
    All permissions are set correct.

    Now about installing.

    I have uploaded PerlDesk into:
    ..../cgi-bin/helpdesk/

    Data Path: /public_html/cgi-bin/helpdesk
    Image URL: http://***/pics
    Base URL: http://***/cgi-bin/helpdesk
    ... and all the rest..

    Is that correct?

    after i press 'Import Database...' i get this:

    PerlDesk 1.5: Installation
    Please be patient while your database is setup

    You will need to proceed to the next step at the bottom

    Creating Announcements Table...[ OK ]
    Creating Requests Table...[ OK ]
    Creating Departments Table...[ OK ]
    Creating Email Forwarding Table...[ OK ]
    Creating user events Table...[ OK ]
    Creating KB Categories Table...[ OK ]
    Creating KB Entries Table...[ OK ]
    Creating Messages Table...[ OK ]
    Creating Notes Table...[ OK ]
    Creating Pre-defined answers Table...[ OK ]
    Creating settings Table...[ OK ]
    Creating staff Table...[ OK ]
    Creating staff active Table...[ OK ]
    Creating staff login Table...[ OK ]
    Creating staff read Table...[ OK ]
    Creating users Table...[ OK ]
    Creating ticket fields table...[ OK ]
    Creating call fields table...[ OK ]


    SQL Setup Complete


    which i guess is ok.
    Then i delete install.cgi
    And try to login... and still get same error.

    any ideas why? i did everything like it says... but still doesnt work.

  10. #10
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324

    Talking

    I deleted everything and reinstalled all again.
    AND IT WORKED!

    Thank you for yout help!
    Regards, Pavel

  11. #11
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324
    Hmmm another problem...

    Everything works... but i cant register...
    I get this error, when i press 'Submit'

    PerlDesk: Script Error

    Perldesk was unable to launch due to the following errors:

    1 at include/subs.cgi line 1428.

    Any ideas?

  12. #12
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,014
    Have you checked your error_log you might get some more useful info there as the where it is bombing out at. It might just say "Premature end of script though" chances are it all has something to do with your permissions I would triple check those.

  13. #13
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324
    Originally posted by OKIHost
    Have you checked your error_log you might get some more useful info there as the where it is bombing out at. It might just say "Premature end of script though" chances are it all has something to do with your permissions I would triple check those.
    I checked my error_logs and there is nothing there...
    All permissions are ok. checked 100 times..

    but i still get this error:

    Couldn't execute statement: Unknown column 'username' in 'where clause'; stoppedContent-type: text/html


    PerlDesk: Script Error

    Perldesk was unable to launch due to the following errors:

    1 at include/admin_subs.cgi line 1591.

    Any ideas?

  14. #14
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324

    * PerlDesk.... some REALLY strange error... plz help

    Hello,

    I just installed PerlDesk on my server.
    Everything works, but i have 2 errors:

    One when the user tries to register (after pressing 'submit') it shows the following error:

    PerlDesk: Script Error

    Perldesk was unable to launch due to the following errors:

    1 at include/subs.cgi line 1428.


    An another one in Admin Panel, when i press on users it shows me:

    Couldn't execute statement: Unknown column 'username' in 'where clause'; stoppedContent-type: text/html


    PerlDesk: Script Error

    Perldesk was unable to launch due to the following errors:

    1 at include/admin_subs.cgi line 1591.



    Please help me with this problem.

    Thank you.

  15. #15

    Lightbulb PerlDesk Help is Here!

    Hello,

    I've installed and worked with PerlDesk for quite sometime. I've successfully assisted others with strange problems they ran into, and have contact with the developer.

    Give me a chance to do my magic, and I'm sure you'll be satisfied with my help, especially when it comes at the the best price FREE!

    PM me with information about any or all messenger programs you have, and a time when I can contact you. Also make sure to note what time zone you are in.

  16. #16

    Re: PerlDesk Help is Here!

    Originally posted by pnet
    Give me a chance to do my magic, and I'm sure you'll be satisfied with my help
    Have you had any solutions to Pavel's prob?

    -Eric.
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  17. #17

    Changing the password.

    When i change from admin demo to the new password, it give me the fatal pasword error.

    No matter how many times it's installed. When you try to change the password it gives the famous password error after you change it and it tries to redirect.

    Any ideas or suggestion on this one?
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  18. #18
    Join Date
    Jul 2002
    Location
    Australia
    Posts
    324
    Hey,

    I installed PerlDesk on subdomain (http://members._____.net)

    And everything worked!

    Its really strange and i have no idea what the problem is...

    Regards, Pavel

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