04-25-2009, 11:28 PM
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Junior Guru Wannabe
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Join Date: Dec 2004
Posts: 32
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Questionable Ethics at Hivelocity
I am very disappointed with business practices at Hivelocity. I rent a budget server from them and always pay on time.
Last week I received a reminder claiming an unpaid invoice and was threatened twice my service would be terminated if I would not pay. I checked my debits and all hosting invoices were paid.
I noticed they have sent me another invoice for a remote reboot feature for 3$. I have never ordered such feature and I am very surprised they dare to invoice me for a service I never ordered.
Unless this was an error, I find this very shady to be invoiced for items I never ordered - Yet, to be threatened disconnection of paid services. Neither an explanation why i was invoiced for unwanted items nor an apology was offered. They said I could cancel the service ... but why would I need to cancel an order I never made?
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04-30-2009, 11:34 AM
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Web Hosting Guru
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Join Date: Mar 2008
Location: Chicago, IL
Posts: 330
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Did you get this resolved?
Last edited by anon-e-mouse; 05-01-2009 at 02:40 AM.
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04-30-2009, 11:36 AM
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Web Hosting Master
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Join Date: Mar 2008
Location: Suffolk, England.
Posts: 646
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This does sound awfully odd, let us know how this turns out 
Last edited by anon-e-mouse; 05-01-2009 at 02:40 AM.
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05-01-2009, 07:33 AM
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Aspiring Evangelist
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Join Date: Jul 2007
Location: Holland
Posts: 401
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Quote:
Originally Posted by CL-Bret
This does sound awfully odd, let us know how this turns out |
It does sound odd people paying for work not done. In this case I'm sure its a bug in their automatic billing software or an administration error. They have a very go reputation and I think you should shoot them an email to resolve this issue but please keep us posted.
Terry
__________________
trans-hosting.com. Total Linux and windows hosting solutions, vps, dedicated and collocation, Scripting service, Clustering service. operating since 1997 developers of hpanel and debiandoctor.com(for Linuxhowto)
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05-01-2009, 09:00 AM
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Web Hosting Master
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Join Date: Nov 2007
Location: India
Posts: 841
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i also got the same problem,i got 3$ invoice but i not odered remote reboot,please any hivelocity rep reslove it
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05-01-2009, 09:21 AM
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Registered User
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Join Date: Jun 2007
Posts: 117
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Have you tried calling them?
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05-01-2009, 09:24 AM
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Junior Guru Wannabe
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Join Date: Aug 2007
Posts: 95
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Why not call and have them take out the charges. These stupid automatic reminders some times annoy, I am sure they will gladly resolve once they realize the problem.
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05-01-2009, 09:25 AM
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Aspiring Evangelist
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Join Date: Mar 2008
Posts: 389
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I don't see how this is related to Ethics in any way. Seems more like a billing mistake which caused the automated system to send out warnings.
Have you tried contacting HiVelocity about it before posting here?
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05-01-2009, 10:08 AM
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Junior Guru
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Join Date: Apr 2009
Posts: 191
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Better open a ticket with their billing dept.
They may not even be knowing that such bills & automated reminders have been sent 
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05-01-2009, 10:14 AM
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Web Hosting Master
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Join Date: Mar 2005
Posts: 1,581
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If anyone is being charged $3 per month for remote reboot and they do not want the feature please just email me directly and I will see the service is canceled with no hassle what-so-ever. I am sorry for any inconveniences this may have caused you.
I did PM the OP on this previously offering to help and never did hear back.
__________________
Steve@HIVELOCITY.NET
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05-01-2009, 10:26 AM
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Aspiring Evangelist
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Join Date: Jul 2007
Location: Holland
Posts: 401
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Quote:
Originally Posted by HivelocityGM
If anyone is being charged $3 per month for remote reboot and they do not want the feature please just email me directly and I will see the service is canceled with no hassle what-so-ever. I am sorry for any inconveniences this may have caused you.
I did PM the OP on this previously offering to help and never did hear back.
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Its a pity not all providers can resolve a problem so quickly.
Terry
__________________
trans-hosting.com. Total Linux and windows hosting solutions, vps, dedicated and collocation, Scripting service, Clustering service. operating since 1997 developers of hpanel and debiandoctor.com(for Linuxhowto)
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05-01-2009, 12:52 PM
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Web Hosting Master
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Join Date: Aug 2007
Posts: 6,895
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Quote:
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If anyone is being charged $3 per month for remote reboot and they do not want the feature please just email me directly and I will see the service is canceled with no hassle what-so-ever.
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But what caused the clients to be invoiced without using a reboot request, is that a billing system error?. Just to clarify, what is the need to cancel the entire reboot request feature instead of correcting the error.
Or is that a charge per month which is applied whether that facility is used or not?
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05-01-2009, 01:10 PM
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Junior Guru
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Join Date: Jul 2007
Posts: 205
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Quote:
Originally Posted by BKerry
I don't see how this is related to Ethics in any way. Seems more like a billing mistake which caused the automated system to send out warnings.
Have you tried contacting HiVelocity about it before posting here?
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I agree.
Quote:
Originally Posted by HivelocityGM
If anyone is being charged $3 per month for remote reboot and they do not want the feature please just email me directly and I will see the service is canceled with no hassle what-so-ever. I am sorry for any inconveniences this may have caused you.
I did PM the OP on this previously offering to help and never did hear back.
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I don't see why they have to email you, if you can cancel that from your hivelocity's control panel.
It could be a software mistake, not big deal..
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05-01-2009, 01:17 PM
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WHT Addict
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Join Date: Mar 2009
Posts: 142
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Like Steve said just send him and e-mail and Im sure they will take care of it for you. Hivelocity has a pretty good reputation and this doesn't sound like a very big deal.
Most likely it was just a bug in their automatic billing system that caused it.
My suggestion would be to give them a call / e-mail next time and give them a chance to straighten it out before bad mouthing them here on WHT. This way your problem would be resolved much quicker.
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05-01-2009, 03:05 PM
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WHT Addict
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Join Date: Aug 2008
Location: Galaxy
Posts: 156
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Was remote reboot an addon feature which was enabled by default for all the Hivelocity customers and hence they all got $3/month bill?
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