Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Avoid WholesaleInternet

[oonth]

Update:
Just got this on one of my support tickets:
I apologize for the miscommunication. I am crediting your account for one month's service for the hassle.


I am not sticking around though if they regularly go around disconnecting boxes arbitrarily. If I were them I'd post a clear explanation about what happened/why/and why it won't happen again. Right now it seems like their billing and DC is not on the same page. That can create crazy issues with really bad consequences.

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I have barely been with these guys for three weeks. And I'm looking to move.

I bought the server by paying in in full on March 25.

I got billed again on April 1 for the full amount.

Yesterday my box was disconnected. The reason cited was billing. I told them I had just paid not long ago. Anyway, they were supposed to bill me for 5 days on prodata but accidentally had billed for 3 wks. I paid up.

After I paid it took an hour to bring my box back up.


This morning around 11:20am Eastern my box went down again. I submitted a ticket and a 911 pager request. Over 25 minutes passed without a response from emergency/support. I called sales and left a message. Then I called again and got someone on the line. She said it's been disconnected for nonpayment, to which I said "what are you talking about?". I had paid yesterday. I have $0.00 balance on my account. She did not apologize or anything but just said I should talk to billing.

So I just took this downtime because of THEIR billing department's TOTAL recklessness?

I've been doing business for more than enough time to know this is crappy service. Disconnecting a box is not a light thing in this industry--apparently for these guys it is.

[Coolraul]

I am surprised to hear this and you are making a mistake to move from them from this incident alone. I have been using them for some time (I think a couple of years now) and they really are great to work with. Obviously everyone makes mistakes but I bet they won't make it again with you and as organizations go you can easily do far far worse.

Obviously it is your call but this is clearly a mistake that they have admitted to where other providers would have tried to play it off as your mistake and they offered compensation.

[UNIXy]

Does anyone know if WSI automates billing / disconnections / terminations?

Best

[w00ts!te]

Originally Posted by UNIXy

Does anyone know if WSI automates billing / disconnections / terminations?

Best

I don't think I understand. Do you mean if an invoice goes overdue for x number of days, the billing system automatically wipes the server?

[UNIXy]

Originally Posted by w00ts!te

I don't think I understand. Do you mean if an invoice goes overdue for x number of days, the billing system automatically wipes the server?

Not wipes the server but shuts down the switch port.

[Arun - HostLevel3]

Good to see WholesaleInternet accepting it's mistake and trying to compensate. Their billing dept needs to be more organized now.

It's Nice that you are giving them a 2nd chance. Best Wishes