I see all kinds of people on here saying things like
"Oh, DummyHOST is excellent, they always answer my requests within atleast 6 hours!"
Here I am thinking WTF??? 6 HOURS????
How can people stand sitting there for 6 hours? I guess not everyone runs a mission critical business. Or maybe people just don't care enough?
I don't know about you guys, but my clients are answered within 5-15 minutes usually. Yet here are hosts answering people "Within a few hours"
Maybe i'm just being unreasonable. I mean imagine it. You need your kernel recompiled, but you're not willing to risk trying it on your own remotely. So you figure it will be safer/better if your host does it locally, that way they can fix things if it goes wrong.
Say you need this right away, and your host tells you that its going to be done the next morning. Next morning arrives nothing happens. 3pm you complain, then around 4pm they finally LOGIN your server.. But they won't do anything becuase they need to get the "feel" of the configuration/system ???
I just get SO damn frustrated with some hosts, it drives me ****ing insane.
I can't stand downtime, and i can't stand sitting here for 6+ hours waiting for something
I just don't understand some people on here think 6+ hours is just sooo acceptable now.
I don't think it's acceptable at all. I don't like sitting here waiting hours and hours for my host, so neither should my clients.
BUSY?? Too many requests?? GET more support staff. it's simple.
So what do you think? AM I being unreasonable? I usually never require any support (because i'm pretty good with linux. i manage all 13 of my servers)..
Once in awhile, i do require some support.. And when I do, it pisses me off so ****ing much because I'm waiting like an entire DAY..
note: im not just talking about downtime. i'm talking about just host response time in general. it can include downtime too i guess.
I think they need to be separated into server providers and hosting providers.
For a shared hosting customer getting an answer to their support tickets, many would see 4-6 hours as reasonable.
For a dedicated server customer getting support/assistance from their provider then 6 hours is far too long in my opinion. In fact I wouldn't deal with any provider without 24/7 staff on hand as well as a very quick response time.
Clook Internet - www.clook.net Fully managed UK based webhosting provider
Est 2002, 24/7 phone support, all the bells and whistles!