BBC consumer investigation programme "Watchdog" investigates Ebay due to allegations of failed security procedures. $1000's lost by customers due to fraudulent auctions. Manchester (UK) police report receiving very limited assistance from Ebay in their fraud investigations.
Ebay refused on BBC television tonight to release customer service telephone number, they prefer to only deal via email - customers complain only complaint contact is via automated email reply service.
I really dislike ebay. I had, keyword had, an account at ebay, and someone got my info, how I do not know, logged in, changed things, put up fraud ads, got the money, never sent product, ect.. I was totally unaware that it was going on, because I haden't used ebay for about 2 months prior to that happening. About 4 months later, I get an automated debit taken out of my bank by ebay, which I was not notified nor gave any authorization for them to do so. I then tried to contact them, only to never see a reply. About another month or 2 went by, and I had a couple things I wanted to sell. I log in via ebay only to find out my account had been suspended. I've emailed them probably 50 times since this incident happened and I've not had a single reply. To this day I'm still unable to use ebay because of this, and they didn't even have the courtesy to notify me of what was going on, or reply to any of my many emails.
I never did get all of it back. In total they took $640 something from me, I got back all but $182 of it. Which the $182 of it was actually taken out by billpay. I'm not sure how ebay and billpay are affiliated, but I was never able to get it back.
It's much worst than most people think - and got worst this last year. The escrow sites eBay uses and recomends also have complaints against them, and some are blatent fruads. I've never used eBay, but they guys at DomainState.com have had experiance with them:
The worst thin about Ebay is you have to pay them a fee even if your item does not sell, which is not cool in my opinion. Other than that I have never had any really bad expiriences with ebay, other than unprofessional sellers.
I too have used eBay extensively. As a seller, selling thousands of dollars worth of merchandise, I only had one problem, and that was when someone bid $10 and never followed through. eBay is a great system, but it too has some flaws.
- Check a member's feedback rating before bidding
- Make sure you eBay password, BillPoint, PayPal passwords are all different.
Be careful and use common sense. I know quite a few people that sell and buy things on ebay, one having an account since 1998 and has bid on hundreds and hundreds of items, and has only had one minor problem.
Everything has risks, when you leave the driveway in the morning you are in danger, when you use the toaster you are too, its weighing those risks, and so far the benefits of eBay far outweigh the risks.