LxLabs Piss Poor Support

Josh-D · #1 04-01-2009, 05:34 PM

Hello all,

I must say, I am rather surprised. I have a client (consulting work) who wanted to get into selling VPS. A simple email to LxLabs regarding their licenses promotion as quoted below:

"Hello,

I just want to confirm a few things, as I am new to this service. When I enter my HyperVM Licenses It says for the master machine how many do I plan to use.

If I simply say 2 can that be updated at any time? I have 2 vps that need to be setup tomorrow, however I am also actively selling VPS but do not want to pay unless they are being used.

Any insight would be great! "

And the response I got was outta this world:

"Pricing is the same for everyone, either one night with your underage sister, or a dead cow."

Has anyone ever had this issue?

eclouds · #2 04-01-2009, 05:37 PM

That's interesting.

Josh-D · #3 04-01-2009, 05:39 PM

Hello,

Just to be fair, below is the screen shot of the conversation from their "helpdesk".

Also elcouds, please don’t discredit myself. I have been around the industry as long as you. Or at least on FreeWebSpace and the "Temporarily Suspended" tag on my name is due to an glitch issue with the latest hacking which Bear is aware of and will be fixing.

rghf · #4 04-01-2009, 05:42 PM

Therse another thread from VN-Ken with a similar report but he thinks hacking, which would make a lot more sence.. (and its someone I would trust to post the truth)

Josh-D · #5 04-01-2009, 05:45 PM

I had considered that a possibility, as it took a few days for a response and then that’s what I get. I have emailed and posted on their forums for an update.

None the less, that’s very distasteful.

eclouds · #6 04-01-2009, 05:49 PM

Quote:

Originally Posted by Josh-D

Hello,

Just to be fair, below is the screen shot of the conversation from their "helpdesk".

Also elcouds, please don’t discredit myself. I have been around the industry as long as you. Or at least on FreeWebSpace and the "Temporarily Suspended" tag on my name is due to an glitch issue with the latest hacking which Bear is aware of and will be fixing.

That explains it

I thought you got suspended for posting this.

semoweb · #7 04-01-2009, 05:54 PM

Interesting lol i wish there was a glitch for Preminuim Membership haha jk :p

**ctaborda** · #8 04-01-2009, 06:06 PM

I think they got hacked.. again..

bigks · #9 04-01-2009, 06:19 PM

They do make one hell of a product though. In defense of lx I must say they are geared solely for the mass of "no support needed" admins. I know your question was simple and to the point but they probably have documentation (if you search hard enough) which would fully explain 99.9% of issues. I had an issue with there latest update and rdiff but instead of trying to fix an issue which will self-heal on the next update I just decided to do rdiff manually and bypass their built in option. Lx is a great company in my opinion.

Adam H · #10 04-01-2009, 06:29 PM

Quote:

Originally Posted by bigks

Lx is a great company in my opinion.

Great company!? Don't you mean product?

Maybe if they invoiced customers they could hire support...

bigks · #11 04-01-2009, 06:30 PM

Quote:

Originally Posted by Adam H

Great company!? Don't you mean product?

Maybe if they invoiced customers they could hire support...

Oops, yeah meant product. I guess we found the anal one in the group.

rghf · #12 04-01-2009, 06:31 PM

Well I'm shutting down our HyperVM installs just to be safe...

rghf · #13 04-01-2009, 07:05 PM

http://forum.lxlabs.com/index.php?t=...833&#msg_60833

"Actually, the problem was that our admin password was the same as the one we used for our password at webhostingtalk.com, and so somebody figured out our admin password.

There is no other issue here.

thanks."