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  1. #1

    Hostonce trouble: directory controlpermission denied?

    Hello everyone Recently me and several friends want to start an online community webpage, complete with forums and our own POP email accounts, and after some searching my friend found this affordable host - Hostonce, and two days after signup, we received an activation notice.

    It stated that our domain is ready, we can start using ftp to transfer files. With the given ftp access, I logged on the server and into my directory, but things went wrong after that step. I was not able to transfer anything, or see any existing folders. Here is the FTP log:

    *** CuteFTP Pro 2.0 - build Dec 4 2001 ***

    STATUS:> Getting listing ""...
    STATUS:> Resolving host name ftp.resolutionis.us...
    STATUS:> Host name ftp.resolutionis.us resolved: ip = 208.170.149.xxx
    STATUS:> Connecting to ftp server ftp.resolutionis.us:21 (ip = 208.170.149.xxx)...
    STATUS:> Socket connected. Waiting for welcome message...
    220 Serv-U FTP Server v4.0 for WinSock ready...
    STATUS:> Connected. Authenticating...
    COMMAND:> USER resolutionisus
    331 User name okay, need password.
    COMMAND:> PASS *****
    230 User logged in, proceed.
    STATUS:> Login successful.
    COMMAND:> PWD
    257 "/e:/home/Default/resolutionis.us" is current directory.
    STATUS:> Home directory: /e:/home/Default/resolutionis.us
    COMMAND:> FEAT
    211-Extension supported
    MDTM
    SIZE
    SITE PSWD;EXEC;SET;INDEX;ZONE;CHMOD;MSG
    REST STREAM
    211 End
    STATUS:> This site supports features.
    STATUS:> This site supports SIZE.
    STATUS:> This site can resume broken downloads.
    COMMAND:> TYPE A
    200 Type set to A.
    COMMAND:> REST 0
    350 Restarting at 0. Send STORE or RETRIEVE.
    COMMAND:> PASV
    227 Entering Passive Mode (208,170,149,190,6,xxx)
    COMMAND:> LIST
    STATUS:> Connecting ftp data socket 208.170.149.190:1xxx...
    550 Permission denied.
    ERROR:> Requested action not taken (e.g., file or directory not found, no access).


    *end FTP log*

    No matter how hard I tried, I can't gain access to the root directory, or see anything on the ftp client. Any idea what is causing this?

  2. #2
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009

    Re: Hostonce trouble: directory controlpermission denied?

    Originally posted by WeekendAdmin
    Hello everyone Recently me and several friends want to start an online community webpage, complete with forums and our own POP email accounts, and after some searching my friend found this affordable host - Hostonce, and two days after signup, we received an activation notice.
    Gee only 2 days to setup the account?? hehe

    I'd do some searching for HostOnce and you'll see why it's called Host ONCE!!
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  3. #3
    Join Date
    Aug 2002
    Location
    Earth
    Posts
    1,802

    Re: Re: Hostonce trouble: directory controlpermission denied?

    Originally posted by Aussie Bob
    I'd do some searching for HostOnce and you'll see why it's called Host ONCE!!
    LOL

  4. #4
    Yes soon after the trouble started I went on and checked HostOnce's reputation and I was full of regret, but since our funding is limited, we will try to make best of the situation (that taught me never sign up for one year on an untested host). Because of the search, I found this website

    I will see if this problem can get resolved, if not I will get a new host and let the $60 lost be a lesson learned.

    !!There is no such thing as Unlimited Hosting!!
    !!Host + "free" Domainname in same package = NoNo!!
    !!Customer support by "tickets" is a NoNo!!

    Guess lots of new webadmins like me went through the HostedOnce haunted house to learn the essentials of web hosting... *cry*

  5. #5
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009
    Originally posted by WeekendAdmin
    !!Customer support by "tickets" is a NoNo!!
    Ticket based support is actually a "YES YES"
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  6. #6
    Join Date
    May 2002
    Location
    San Francisco Peninsula
    Posts
    22
    Originally posted by Aussie Bob
    Ticket based support is actually a "YES YES"
    It really depends on the host. Responsive, competent support is a "YES YES," regardless of whether or not a ticket system is employed.

    I've experienced competence without tickets, and I've experienced tickets without competence.

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