I contacted Dialsonic via IM with more questions today. After chatting on IM very briefly I asked the Sales Rep, William, to give me a call. He said no. I was shocked. I had to know why. This is what William had to say:
ME: Is customer service important to Dialsonic?
WILLIAM: “You are not our customer yet. Your question might not be important.”
ME: Do you think (ordering a server) is like ordering a No. 2 value meal at McDonalds?
WILLIAM: “We have over 50 customers and our server going out like hotcake. If you don’t like it, go elsewhere”
Can you imagine that? Is this attitude common practice? I can imagine if I had a minor problem with my service and Dialsonic told me, “Your problem might not be important.”