The online helpdesk is manned 24 hours a day, 7 days a week to answer any questions and fix any issues. To ensure immediate attention and quick resolution, please direct all support requests to the helpdesk.
If you are a member of LCHost.com network, you can safely send an email to our support department, support(at)LCHost.com, regarding any subject about our services.
Support department will answer your question(s) ASAP, average response time is less than 2 hour in general. Please do not forget to add your domain name or customer id.
Additionally, Network Operation Center use industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers.
The Network Operation Center also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity.
All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS, SSH and POP3.