Just a note, you might wanta do a search (which im sure you already have), but compare all of the timestamps. Unitedcolo hasn't been around long, but they've been pushing a high amount of complaints, and steady complaints in a relatively short time since their inception it seems.
Service-wise I haven't had any problems, I just don't like the fact that I was lied to about their network when I decided upon my purchase. They had a rather slow network at first but I think they're getting better. Some people have complained how they've capped servers to 10Mbit, but you have to consider that 9.5Mbit is the max I've ever been able to push out of my non-unmetered RackShack servers. I assume this is the same for everybody else so no complaint here.
I'm starting to find UC's "if you don't like it, host somewhere else" attitude a little tedious.
They first used this to not answer questions about routing from their network.
Then when they changed their Uptime Agreement, they used it again.
And now that they have blocked ICMP, their reply is it stops DOS attacks, if you dont like it .....
While I realise they are within their rights to say this, I'd much prefer to be notified about network or service changes, rather than having to email them and ask what is going on. Then the pretty much reply is pretty much ... if you dont like it ....
But that asside, and also asside from the fact that they seem to only answer selective questions - they arn't too bad.
I'd prefer better customer-communication, better/more contact methods (maybe some forums, or support website), but for a discount hosting solution, maybe it is asking too much. Their support has been efficent: Customised OS reinstall was about 1 day, reverse DNS setup was about the same ... can't complain about that.
There have been quite a number of threads about network downtime - although I'm sure you've done a search and found them already. Maybe give them a little more time, to sort out any network issues before hosting anything important, if you are the conservative kind.
I guess the people speak the trueth and show the mistakes.
Is a new company offering a better service and produt than rackshack.net and much other.
The rackshack.net i din't like than beacuse they are kind'a like a company run by friends and they show that on the IRQ chanel that's is for support.
And when i enter there asking some questions beacuse i have never used linux ( beacuse most games and etc don't run it )
they called me a newbie and tolld me to read a newbie manual about linux...
I don't think a company that sales a server from scrach and does not even install some sh*t on it they are not caring about the most users and custumers that have a little hard time to install some sh*t.
I wold advise you to try a server it ( unitedcolo.com ) not just beacuse they offer 100 G more on the Bandwight but beacuse there are more software installed
I have servers @ rackspace, rackshack, catalog, communitech, datapipe, servint, he and a few other places. Thus far UC is the worst because of the connectivity problems I experience. I.e. The fact that I am not able to maintain or to create an SSH connection between my server and me is really bad. If I do connect it will be okay for a few second, but horribly slow. I.e. I do a ‘top’; it takes 5-10 seconds to display the entire list. And I am on cable mode or T1 or T3 or OC-3 connection... IT doesn’t seem to make a difference. All I can say is that from my location on the East coast it is really bad. All this and I have only had the server up with them for 48 hours. Support says it might be my connectivity issue. I'm not buying that because I can connect to everyone else fine without a slow SSH or a without dropped connections. US support sent a traceroute back from their camp to my server and they had no packet loss, just high latency consistently along the hops. But even in that I could see the high latency in most of the hops!
My next move is to do multiple traceroutes from all of my servers to my UC server. The only problem whit that is that they are now actively blocking all pings. I do know that before they started to block it GigE-9.sfo-core1.ucg.net (22.214.171.124) which is one hop before my server, was taking a 30-40% packet loss and latency was up to 3000+ at times.
Price & Bandwidth & Hardware
I did all 3 together as they are interlinked. Frankly for their price, and bandwidth and hardware and zero setup cost, it's hard to find someone that can beat them. No complains here... even though they did change their minds on their offers several times without notice. Read below.
Being the one to start the thread on them going back on their words consistently, to be frank for 99$ it isn't a bad deal... still... despite their back tracking. But we won't know when that may change overnight and without warning or notice. It is this that got me a bit insecure about the server and is one of my greatest concerns at this moment. For those interested, do a search on Unitedcolo and read any thread started by me. A package that may make perfect sense may just change to one that doesn't overnight, without notice, with or without justification.
In general speeds are good, though signs are that it is slowing down. Perhaps the last bandwidth bills scare them into cutting back I am *speculating* so it may be just me. I am considering not continuing after this month.
Generally pretty fast at all times of the day. Just that their content may not be helpful all the times. Out of 10, I give them 6. I deduct marks mainly cos a lot of times the answer wasn't to what I asked. It garner marks though for promptness on most times of the day. They do a reboot for my machine once too at 2am (Got a technician to travel down to their NOC). At times, their replies are purposely obtuse or may even be deem offensive to some. However as I mentioned before somewhere, a bad message when communicated faster just means you piss off your customers faster.
Concern for Customers
Probably zero. When quizzed on their changes, and giving them the chance to at least properly address the issue, they just reply curtly with a single sentence to say that they take it as a reply not to proceed with my second order (after they change the terms quietly)
Mike, if you're interested in United Colo, I'd suggest for you to wait for a while cause they still need more time to prove themselves. I notice that some people are happy with their United Colo servers but there are also many people who are unhappy with their services.
If you can't wait, just take their $49 server and try it for a month.
The experience I had with United Colo was brief and unsatisfying. In less than a week the support team was nice until the initial payment, rude after repeated complaints about the failure to configure the server properly, and plain disgusting after an attempt to cancel the services.
All I can say about it is never again, and no wonder they don't have the 30 day money back guarantee.
I did look into UCG. Requested a speedtest file. The file never went any faster than 80 kb/s from my US servers (that usually have no problems pushing 2 MB/s to or from anywhere within the US). That was enough to make me change my mind as it was I clear indication their network was/is oversaturated.
In the email to me to explain to retract the Extreme server I signed up from 100mbit to 10mbit, one of the reasons stated was
"Also, we just got a bill from our upstream provider and the dollar amount is quite large. We don't mind sustained usage, but servers that burst more 10Mbps for only a few minutes makes it really difficult for us to recover our cost. "
And prior to that, last month I was getting cool speeds. Easily a few MB/s on some sites (before they silently cut it to 10mbit from 100mbit) After the above email, I have been getting slower speeds. I suspect they may even have cut their pipes to reduce cost. Once again, I have to say this is purely my speculation without basis.
In general, even if that's not the case, they are obviously filling up their capacity fast (or even over their capacity).
And the above shows everything about them being new in the business. So all the calls for a few more months is probably justified. For all you know, their speeds may peak up after lots of people cancel and it will stabilise again
I just don't see how they can keep up offering internap at the prices they are. Have they still got Cogent turned off now for outgoing, or have they turned it back on? I somehow have a feeling they'll either burn through all their money and end up 6 feet under or raise their prices to cover their costs. Even in large quantities, I don't see internap beeing that cheap. They probably did some major overselling and totally miscalculated, thus now feeling the consequences.
Tazzman, you have just said what all of us have feared of since the beginning. The deal looked amazing, not many fell for it, the rest are getting ripped.
I do wish them the best, and if they are having a hard time hopefully they will get through it.
As far as their business practices are concerned - honesty goes a long way.
frankly the deal still isn't bad for the prices. As long as you aren't doing anything too critical on it (like hosting your multi-million dollar client )
and ya, their lack of transparency and back tracking is the thing i have the most issues with.
But life is life.. I don't really think it's as bad as *ripped* off. but I sure aren't getting what I was promised initially when I sign up, and without notice to top it off. They probably thought most won't notice, and that they will just tell those via email when they do notice. oh well.
Our sincere apology for the downtime this evening. Our network has been
plagued for the last three weeks by customers / competitors who've signed
up with the sole purpose of disrupting our network. We have been making
efforts to remove all servers that are illegally running egg-drops and IRCd
/ bots. The incident tonight was particularly troublesome as our two core
routers where flooded with useless UDP packets from five servers that
simply overwhelmed the router's resources.
A preliminary reports from engineering indicated that it was an attempted
DDoS attacks launched against another ISP. Even though our filtering
systems did manage to stop these rogue packets from leaving our network,
the counter-measures eventually worked as our engineers were finally able
to determine the source of the attacks.
Please be advised that there might be a few remaining servers running
egg-drops and IRC on our network. These customers are in violation of our
Acceptable Use Policy and their account will be terminated immediately upon
detection. Our network security department will continue to monitor the
contents and packets of each server carefully in the coming days to prevent
another outage such as tonight.
We would like to express our sincere appreciation to all of you for your
patience and support. Downtime reimbursement will be applied on your next