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  1. #1

    * PLEASE_DELETE

    problem is solved, everything is fine, please delete the thread.

    Regards,
    Miha.
    Last edited by Mdot; 10-23-2002 at 07:02 PM.
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  2. #2
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    Curiously, why would he ask you to write a review about them if he knew these problems existed? It'd kind of be like a shoot in the foot, and in this case, maybe a few feet higher up...
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  3. #3
    He asked me to write a good review BEFORE all the things happened. I told him that I'm not going to write anything good/bad as long as I have no problems and surprises.

    Miha,
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    and when it is bad, it is better than nothing."
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  4. #4
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    Originally posted by Miha
    He asked me to write a good review BEFORE all the things happened. I told him that I'm not going to write anything good/bad as long as I have no problems and surprises.

    Miha,
    Funny how some things can come right back to bite... i mean, rip a gaping hole, in your backside, huh?
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  5. #5
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    If they dont refund you do a chargeback.
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  6. #6
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    Hehe, try their IRC support channel, their unpaid free assistants (who never really work for the company, and will never be acknowledged after they leave) need a good "angry customer working over!" , but seriously, sorry to hear about that, sounds like devons up to the same old tricks , but at least you're not in his garage (are you!?) .
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  7. #7
    Originally posted by Abaddon
    If they dont refund you do a chargeback.
    That's what I'm planning to do.. I already told them I'm going to chargeback if they don't refund me.

    Miha.
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    and when it is bad, it is better than nothing."
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  8. #8
    Just talked with Devon, he apologized and said he can't make a refund. He thinks everything is fine, but it is not, I'm paying for non-existent server. He has cancelled the server (must be imagined server of mine) and formated it.

    Now the problem left is to make a chargeback, anyone know how to do it using PayPal? I transfered money from my paypal acc to his, now I need to charge them back. Any help?

    Regards,
    Miha.
    Last edited by Mdot; 10-23-2002 at 04:28 PM.
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  9. #9
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    Oh my god, this is rediculous.

    The downtime was scheduled (emails were sent) and the problem was quickly resolved. Our other dedicated and colo clients had no problem with the downtime and understood the situation. This was the only downtime you had with my company.

    I did ask you to do a review on us at WHT. You were are first customer from WHT and you said "No.", which wasn't a problem.

    I truly apologize for the downtime and hoped it wouldn't come to this. As I told you via ICQ, I upgraded the router to FreeBSD 4.7 and forgot to add the default route back to our network. The problem was quickly solved and I offered you a $50 credit immediately for you to stay with us or $75 off on your next bill, you refused both and became vulgar demanding a refund, which is not possible.

    (Yes, I'm desperate to keep this client. Something as simple as this shouldn't be an issue. )

    I don't see where we were wrong in any way and I tried my best to rememdy the situation.

    Thank you for finally posting here though, it shows that we stick by our SLA as many others don't.


    P.S. I haven't formatted and canceled the server.

    [[email protected]:~]2 ping 66.252.15.80
    PING 66.252.15.80 (66.252.15.80): 56 data bytes
    64 bytes from 66.252.15.80: icmp_seq=0 ttl=62 time=1.179 ms
    64 bytes from 66.252.15.80: icmp_seq=1 ttl=62 time=1.038 ms
    64 bytes from 66.252.15.80: icmp_seq=2 ttl=62 time=1.054 ms
    64 bytes from 66.252.15.80: icmp_seq=3 ttl=62 time=0.958 ms


    It's still up and running. Please don't over exaggerate things.
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  10. #10
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    Does anyone disagree with how I have handled the situation? If so, please advise in what I could have done better.
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  11. #11
    LOL! It is up and running, I agree, but that is NOT my server! Go to http://66.252.15.80 - Plesk server, is it my FreeBSD server?? just take a look

    It is not my server for more than a week, sounds like you messed with IPs and you can't realize it for more than a week, is it a good service?
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  12. #12
    http://66.252.15.80 - at the bottom:

    "For more information please contact [email protected]"

    Devon, is it my server? Or you're still disagree?
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  13. #13
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    Uhm.. 66.252.15.80 is your IP and if's pointing to my plesk server then I suggest you check your configuration.

    Make sure you haven't binded another IP address..

    Remember when you first got your server and I had to manually add your IP addresses and network configuration because you didn't know how?

    My plesk server has 66.252.15.11-66.252.15.94 minus 80-87 (your block) and the obvious other unbinded IPs.

    Plus, I would see ip conflict problems in the logs if that were the case.

    I seriously think you broke your server or rebooted it and did something to the network config..
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  14. #14
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    Originally posted by DD-SNC
    I upgraded the router to FreeBSD 4.7
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  15. #15
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    Yes. I use FreeBSD all throughout my network. Is there a problem with that? ipfw is great and works wonders. Ciscos are used higher up by CIT and were used in our Oklahoma NOC. I still have a 2600 series that I may put in my CIT rack when they finish adding more bandwidth.
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  16. #16
    Originally posted by DD-SNC
    Uhm.. 66.252.15.80 is your IP and if's pointing to my plesk server then I suggest you check your configuration.

    Make sure you haven't binded another IP address..
    Isn't it sounds like wrong? That mean you have routed "66.252.15.80" to your plesk server but not to my server, contact me via ICQ, I will send you root password and you will that everything is correct on the server. I would do it, but since server isn't mine I can't
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  17. #17
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    So can we please settle this?! This was a minor issue that didn't need to be brought to WHT. I have stuck by every inch of our posted agreements on our website and truly am an honest person. I'm not out to rip anyone of their money or service, regardless of what porcupine says.
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  18. #18
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  19. #19
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    It wasn't a bedroom or a garage. And I did my best.

    I'm sorry I didn't have get five figures to start a hosting company. I've been running mine from scratch since it's inception and I think I've done a pretty damned good job.

    You seriously just need to get a life and stop criticizing so much. Maybe you would then have a real company, instead of one thats 100% in debit because your using other people's money..
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  20. #20
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    "in debit"? I can only wish, i'd love to be paid 100% by debit cards, but i think you mean "debt". If you want to play ball on where you get your money we can but thats pretty weak, im sure nearly 100% of all major companies have loans, lines of credit, etc. thats what normal businesses do.

    As for running yours from scratch, I can recall a few people who *had* been helping you nearly since sharpnet's inception, if you dont want people throwing a stray comment in, dont call your house a NOC, a DC would be pushing it, but a NOC? I mean really, lets be realistic next thing yuo know, my bedroom will be our "Canadian NOC!" .
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  21. #21
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    It shouldn't have to come down to posted agreements. Perhaps you should help him fix his problem and reset his billing date. I believe that would be the ethical thing to do.
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  22. #22
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    Abaddon,

    I offered him an IMMEDIATE credit or a discount on his next bill. I thought that was even better.

    Porcupine,
    whatever.. you keep proving my point that your just a person without a life and love for wht.
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  23. #23
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    Originally posted by DD-SNC
    Abaddon,

    I offered him an IMMEDIATE credit or a discount on his next bill. I thought that was even better.

    Porcupine,
    whatever.. you keep proving my point that your just a person without a life and love for wht.
    I think the point the user is trying to make is you've spooked him, you've shown him he cant go away and trust his server is in good hands, so whats a credit gonna help if he doesen't desire the services anymore? At least refund the months he hasn't used!

    If loving WHT is wrong, baby, I dont wanta be right!
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  24. #24
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    He has been unable to use his server. How would a discount be better?
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  25. #25
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    How old are you Devon?

    You were running sharpnet out of your garage then moved it to CIT .. right?

    P.S. Yah, I was stupid it's openssl genrsa.. thanks anyways..
    Jason
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  26. #26
    At least refund the months he hasn't used!
    Abaddon, porcupine, you both are right.

    porcupine, the quote above is all I asked him, he refused. Ok, he made a wrong choice probably. I will chargeback ALL the money.

    Devon, you may format the server.
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    and when it is bad, it is better than nothing."
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  27. #27
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    Miha Im not sure you can do a paypal chargeback. I may be wrong though. That is why I only pay with credit cards
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  28. #28
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    Originally posted by jayjay
    How old are you Devon?
    You were running sharpnet out of your garage then moved it to CIT .. right?
    P.S. Yah, I was stupid it's openssl genrsa.. thanks anyways..
    18.

    Not the shell servers, they've always been colocated

    I missed your last PM.
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  29. #29
    Abaddon, anyways, I will try to get it, Devon refused me to refund unused time (I didn't ask him for more), so I think I have more weight on my side.

    Regards,
    Miha.
    Powered by AMD & FreeBSD.
    "Documentation is like sex:
    when it is good, it is very, very good;
    and when it is bad, it is better than nothing."
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  30. #30
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    Miha,

    I figured as much, some of my staff, myself included used to help sharpnet out over a period of about 2 years for myself personally, so i've seen it all before, usually they'd come to the IRC channel (as sharpnet does shell accounts), furious about one thing or another thats just been neglected. You may be able to do a paypal chargeback and suceed as devons rating on paypal may be less then squeaky clean.

    Jay, AFIAK devon ran his boxes out of httpd before his garage, then got a t1 to his house. I said garage because when one of his customers moved to us, the server was full of black soot, unless he was hosting from the chimney, i cant imagine where else soot would come from other then a garage or i suppose a dirty basement, only devon can tell us where he put the servers though granted, i think he bailed on the "home NOC" a few months back because of Worldcom's problems (it was a worldcom T1).
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  31. #31
    thanks everyone for support, especially to Myles for telling me who is Devon and what his company really is like. I will write today to PayPal with this issue and post here with their response. I'd aprecciate help of anyone with PayPal, PM me if you can help me with this issue.

    Regards,
    Miha.
    Powered by AMD & FreeBSD.
    "Documentation is like sex:
    when it is good, it is very, very good;
    and when it is bad, it is better than nothing."
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  32. #32
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  33. #33
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    Miha,

    Your complete payment has been refunded.

    Mods, Please close/delete this thread.

    Thank you.
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  34. #34
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    I commend you devon good job
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  35. #35
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    Thank you.

    I've come to the decision it's in both of our interests just to null the entire deal.

    I don't want unhappy customers or a bad name, regardless of how right I think I am.

    Plus, it's not the end of the world and someone else will buy the server shortly.
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  36. #36
    Devon, sounds like you're not getting my ICQ messages, my paypal account is "[email protected]"

    Still no money on it from you

    Regards,
    Miha.
    Powered by AMD & FreeBSD.
    "Documentation is like sex:
    when it is good, it is very, very good;
    and when it is bad, it is better than nothing."
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  37. #37
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    Miha,

    I have sent the payment.

    Thank you for the time you spent with us. I apologize for being unable to provide you with the quality of service you expected.

    I'm sorry things didn't work out and wish you the best in your ventures.

    Please contact us if there is any remote possibility that you would like to work with us in the future.

    Sincerely,
    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.
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  38. #38
    I will check on payment as soon as I get home (I can't check it from office because of forgeign IP and paypal won't accept it). I beleive you've sent the money, thanks, and good luck.

    Miha.
    Powered by AMD & FreeBSD.
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    when it is good, it is very, very good;
    and when it is bad, it is better than nothing."
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  39. #39
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    ouch
    looks like he just sent the wrong person the money? LMAO
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  40. #40
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