i had psoft install mine about 2 weeks ago and it took them 1 day to get it going after i ordered it and they have had great support on any problems i have had...
I was using plesk and i have to say that h-sphere is a lot better than plesk.. and with h-sphere you get automation built in on plesk you have to buy it seperate that made it double the price of h-sphere and had less accounts..plus it didnt have near as many other features as h-sphere
Well its definitely the most bizarre thing I've ever encountered.
Their architecture seems the most logical to me and I like the fact that it is a comprehensive package.
But to this minute they have yet to install, the servers are still sitting there in the same condition they were when I asked for the install....clean installs with RedHat 7.3 on each one.
The Domain is FurmanTech.Net......
They have the configurations of my servers, they could do the install right now, tonight, tomorrow morning....even just acknowledge that they are going to install the software. But Noooooooooo.
So everyone should be aware of my story. Buyer beware. If they don't even have the tack to come on this board and try and make this right...then that says wonders for them.
donald, quite frankly I'm envious......I wish I could say that I even had a chance to use the software, much less even receive a phone call or an e-mail telling me...Hey Mr. Furman we're ready to install your software.
You know I had a dumbass vendor that wouldn't sell me games 10 years ago when I was getting tin the gaming business. I had to travel 2 states to buy my first pool tables. Well that dumbass hated every dollar of the million I spent with his competitiors.
Thanks all, sorry if I'm mad as hell but I've only spent quite alot of time researching and learning their software in anticipation of using it....precious time wasted I'm afraid.
That is indeed uncharacteristic of psoft (they are usually extremely responsive).
Just a couple suggestions: Have you checked to make sure you have email the right address? Have you tried contacting your reseller? Have you try contacting psoft's username on either webhostingtalk.com or Psoft's forum?
These are the things I would try before making a complaining post.
Have you made an agreement before installation with psoft? Have you paid them anything yet? Are you looking for a free installation and intend to pay them later?
You first said "I've .... spent quite alot of time researching and learning their software in anticipation of using it" and then "I wish I could say that I even had a chance to use the software" which ain't make sense.