Results 1 to 25 of 25
  1. #1

    Edgehost compliants yet again

    I started with them this month, RIGHT before all the downtime happened because I had heard these great things about them. Then, the downtime happened and it was almost constantly. Having come from cyberpixels, I was fed up with downtime all together and switched my server yet again. It was more me being already aggravted with cyberpixels then it was edgehost.

    However, even at WHT, I expressed that if you were looking at edgehost, give them a chance to get this whole router thing cleared up or whatever, and then go, because, like i had seen, there were very good things said about them.

    Since i was there less than a month when I asked to leave, I told edgehost i wanted to leave, and go ahead and get my refund according to the 30-day thing.

    I have sent helpdesk tickets, e-mails to alec, who even e-mailed me back asking for paypal numbers and such, sent those and STILL! have yet to be canceled, contacted, or anything else.

    I'm thinking maybe I was wrong to begin with.

  2. #2
    Join Date
    Jan 2001
    Location
    Illinois, USA
    Posts
    7,175
    how long has it been since you sent the paypal info?? sometimes, my paypal refunds can take up to 4 business days if i dont have funds in my account (which reminds me: timechange...i'm coming!)

  3. #3
    i sent all the info to alec the 15th.

    even if i was waiting on paypal to refund the money, i still haven't been taken out of edgehost's thing, or recieved info that hey, we got your helpdesk ticket and the e-mails. lol :\

  4. #4
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,412
    Give 'em another day or so, then tell PayPal you didn't receive the service your payed for.
    There is no best host. There is only the host that's best for you.

  5. #5
    I just wish that I could still say, "hey edgehost's routers are kick butt now, you should go there, maybe i'll even go back"

    :\

  6. #6
    Join Date
    Sep 2002
    Location
    Bunbury, WA
    Posts
    86
    edgehost advertise reliable hosting services on their website, so why do I keep seeing complaints about them?
    I understand companies go through tough times, whether is be uplink or hardware problems, but it seems to be rather continueous with them.
    - Ross
    For quality hosting at a quality datacenter - www.ultralogic.net
    admin@ultralogic.net

  7. #7
    The complaints have been recently though, because of router troubles, which I am assuming are fixed completely now since they were supposed to be no more downtime, they "promised", right after I left.

    Before that, when i did a search, it was all good

  8. #8
    Join Date
    Sep 2002
    Location
    Bunbury, WA
    Posts
    86
    Ah okay tophoria.
    Well good luck with your future plans and I hope your refund comes back soon.
    - Ross
    For quality hosting at a quality datacenter - www.ultralogic.net
    admin@ultralogic.net

  9. #9
    Join Date
    Nov 2001
    Posts
    5,383
    My view is webhostingtalk has had a negative impact on alot of hosts. Theirs a few hosts that became very popular here and due to the shear number of customers joining they have been swamped.

    It's not the first nor last time it will happen.
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
    8 Years of hosting excellence!

  10. #10
    Join Date
    Jun 2000
    Location
    Southern California
    Posts
    12,136
    Originally posted by Myacen
    My view is webhostingtalk has had a negative impact on alot of hosts. Theirs a few hosts that became very popular here and due to the shear number of customers joining they have been swamped.

    It's not the first nor last time it will happen.
    Hogwash. Failure to plan and lack of business skills (and sometimes hosting skills), will kill any business. You don't need to price yourself below a reasonable amount and get loads of customers to make money. Unfortunately, this is what many new hosts do.

    If you charge 30 customers $20/mo., you make the same amount if you charge 200 customers $3/mo. Guess which one also leads to overloaded servers (read: down) and overworked support staff. That is, *if* there's enough $$$ left over for staff, and an additional server.

    But this isn't about basic business sense. This thread is about edgehost. It should continue to be...
    HostHideout.com - Where professionals discuss web hosting.

    • Chicken

  11. #11
    Certainly it would be very bad if there was no satisfactory resolution here.

    But as you said, Alec has replied and taken payment details for your refund. And as has been stated, it can take a few days for Paypal to process into your account.

    Do keep us informed on this thread as to how things progress, though.

  12. #12
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by Myacen
    My view is webhostingtalk has had a negative impact on alot of hosts. Theirs a few hosts that became very popular here and due to the shear number of customers joining they have been swamped.

    It's not the first nor last time it will happen.
    I don't agree. We have a high profile here and attract clients from WHT. Where's all the negative threads about HTTPme.com ?? It all comes down to how you conduct your business and most importantly - how you handle issues of server outages. Our system is nearly flawless in this regard.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  13. #13
    Join Date
    Jul 2001
    Location
    Melbourne, AU
    Posts
    1,392
    I would have to agree with Aussie Bob. If you plan for growth correctly, then you shouldn't experience most of the problems some hosts are/have experienced. Secondly, if you are growing too quickly, why not stop accepting new customers until you have increased your infrastructure & staffing levels so you can handle the load?

    It seems a lot of hosts keep taking on new clients without having the vision for what is required in the near future should their client base suddenly boom.
    SERVSTRA | THE ENTERPRISE CLOUD SERVER & DEDICATED SERVER SPECIALISTS
    中国优先网络 - 最快到中国大陆
    14 world wide locations to choose from!

  14. #14
    Join Date
    Jun 2002
    Location
    Atlanta, GA
    Posts
    474
    I think the problems are lack of staff and as Greg says, 'why not stop accepting new customers until you have increased your infrastructure and staffing levels'.

    EdgeHost has a good reputation, I hope it doesn't go bad.

  15. #15
    Agreed - I hope they come through this OK, but they might need to stop worshipping at the temple of $$ for just a bit to get things straightened out.


    Now if I could just get swamped with customers...

  16. #16
    Now if I could just get swamped with customers...

    when your router blows...


  17. #17
    I just recieved an e-mail asking for my paypal information again... :-\

    So hopefully this time it will get the ball rolling. lol

  18. #18
    Join Date
    Apr 2002
    Location
    Philadelphia
    Posts
    2,278
    Hey,

    I am trying to get all of you guys your money back ASAP, however I don't have access to the PayPal account so you need to wait for Kelsey to send you the refund.

    There isn't much more that I can say about this as I see what is going on but it is out of my control. I have done all that I can to help out Edge Host our customers.

    Thanks,
    Alec

  19. #19
    Join Date
    Jan 2001
    Location
    Illinois, USA
    Posts
    7,175
    and there ya go....

    i'm sure your customers appreciate the honesty and professionalism you've shown lately...

    every host has their down periods, hope you guys move through it quickly

  20. #20
    Well Alec, I don't think you can blame me considering I have had NO information on what was going on. The last time I talked to you in e-mail, you said you would get Kelsey to do it "today". That was a while ago. And then TWICE i was asked for my paypal information, the 2nd one was just today, and sent the SAME info twice.

    Even if you were just waiting on Kelsey to do it, why would you need my paypal infor sent again unless it had been misplaced, etc. I dunno what the deal is.

    The point being, I had no idea what was going on, no one told me. :-\ That's what bugged me in the beginning with you guys and the downtime.

    I told you I appreciated that call you gave me letting me know what was going on with your routers and all while I was with you, but at the time, that was the first i was hearing on what the issues were, and it was like 9 HOURS after the downtime started.

    People just want to know what is going on with their own site ya know. :\

  21. #21
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by phpcoder
    Hey,

    I am trying to get all of you guys your money back ASAP, however I don't have access to the PayPal account so you need to wait for Kelsey to send you the refund.

    There isn't much more that I can say about this as I see what is going on but it is out of my control. I have done all that I can to help out Edge Host our customers.

    Thanks,
    Alec
    What is your emergency notification proceedures for such outages?
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  22. #22
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by tophoria
    The point being, I had no idea what was going on, no one told me. :-\ That's what bugged me in the beginning with you guys and the downtime.

    I told you I appreciated that call you gave me letting me know what was going on with your routers and all while I was with you, but at the time, that was the first i was hearing on what the issues were, and it was like 9 HOURS after the downtime started.

    People just want to know what is going on with their own site ya know. :\
    Listen very carefully to this client, edgehost. You need some type of server outage notification system. If you keep folks informed during an outage, then they're mostly happy. If they're kept in the dark - they leave.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  23. #23
    Methinks Edge have learned a lot through this episode. Especially hope they take up on suggestions like that above - should be mandatory good practice.

    Personally think they'll survive and rebuild their customer base. Alec has certainly handled complaints maturely. It would be too easy to just give up and tell everyone to **** off.

    There's hope yet here...

  24. #24
    Everything is done I got an e-mail today that is was finally taken care of. So yay, I'm happy about that.

  25. #25
    Glad of that, tophoria. New beginnings all round, perchance...

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •