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  1. #1
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913

    Question Which are the top 3 problems that your web hosting business currently experiences?

    Hi.

    I noticed that there are quite a few web hosting business owners active in this forum and I thought this would be a great opportunity to ask you guys a question.

    I would very much like to know which are the top 3 problems your web hosting business experiences? e.g. not enough clients or profits, insufficient time etc.

    I thought it would be good to find out about them directly from those who are experiencing them.

    I believe it would also be good for everyone to find out what problems might be waiting around the corner.

    Thank you.

    Dan Lemnaru

  2. #2
    Join Date
    Mar 2002
    Location
    Chesterton, IN
    Posts
    792
    Top 1 Problem:

    NOTE: I can't say client base is a problem, because it isn't. My current client base can pay off most of my expenses.

    I can only think of one right, maybe later I can come up with more. The thing is, I can't say I have too many problems, as everything is paying off for everything else.

    1) You can't please everyone: If you have cPanel, then you don't have Windows. If you have Windows, then you don't have cPane. If you have ________, then you don't have ________. The list goes on forever. You just can please everyone you want to. If I could, my customer base would be 10x what it is now.
    Matt De Leon
    GreekComm - http://www.greekcomm.com/
    Online Community for Greek Fraternities and Sororities.

  3. #3
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    1. Having an IP blocked by an admin that relies on nothing factual. (pet peeve)

    2. Finding enough hours in a day.

    3. A sore bum.


    [Edit]

    People posting at the same time as you on forums.

    See below.



    There is no best host. There is only the host that's best for you.

  4. #4
    Join Date
    Jan 2001
    Location
    Illinois, USA
    Posts
    7,147
    1) nickel companies - i'm talking about the companies that provide everything for a nickel in hopes of getting rich quick (tacidhost, shaghost, earhost, etc).

    2) nickel customers - the customers that want everything for a nickel(or free) and expect to get it from me...

    3) dead time - i've got nothing to do no support tickets in nearly a week now....i dunno if that's a good thing or bad thing, but im bored.....


    edit: that's twice today dennis...it's not fair if you post shorter messages
    Last edited by Akash; 10-20-2002 at 09:14 PM.

  5. #5
    Join Date
    Mar 2002
    Location
    Chesterton, IN
    Posts
    792
    To add on...

    2) Lack of support issues: I get bored quite easily. And with so few support issues, I get bored very quickly. Either I dream of the day when I receive fifty support tickets in one hour, or I dread of it.
    Matt De Leon
    GreekComm - http://www.greekcomm.com/
    Online Community for Greek Fraternities and Sororities.

  6. #6
    Join Date
    Jan 2002
    Posts
    574
    Lack of support tickets?

    You're crazy.... that's when you need to open up battlefield 1942, counter strike, q3 cpam, or whatever you like

  7. #7
    Join Date
    Mar 2002
    Location
    Chesterton, IN
    Posts
    792
    Originally posted by clockwork
    Lack of support tickets?

    You're crazy.... that's when you need to open up battlefield 1942, counter strike, q3 cpam, or whatever you like
    Nah, not when you are on this POS laptop. I would 10x rather respond to support issues rather than wait a half an hour for a good game to load. (Err....that's at least what I think I think. )
    Matt De Leon
    GreekComm - http://www.greekcomm.com/
    Online Community for Greek Fraternities and Sororities.

  8. #8
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Thank you guys for replying so fast. I can't wait to find out more.

    It's so nice when a forum is populated.

    Respectfully,

    Dan Lemnaru

  9. #9
    >>1. Having an IP blocked by an admin that relies on nothing factual. (pet peeve)

    What does this mean? Is there a solid list of IPs that _should_ be blocked?

  10. #10
    Hardest thing is designing/maintaining a good website that will help you stand out and not just make you another host.

  11. #11
    One problem we have is that we are not as big as Verio. (Just joking)
    AceWebHosting.Com
    Cheap Web Hosting - Multiple Domain Hosting - Reseller Hosting - Virtual Private Server

  12. #12
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913

  13. #13
    Join Date
    Nov 2000
    Location
    Dundee, UK
    Posts
    1,366
    Spammers, having ips blocked because someone spammed, malicious scripts, dos attacks.

  14. #14
    Originally posted by SplashHost.com
    Spammers, having ips blocked because someone spammed, malicious scripts, dos attacks.
    He said "Having an IP blocked by an admin that relies on nothing factual".
    AceWebHosting.Com
    Cheap Web Hosting - Multiple Domain Hosting - Reseller Hosting - Virtual Private Server

  15. #15
    1. Managing growth
    2. Explaining to customers that they have to wait until their dns propagates.
    3. sore bum - as already stated
    *AlphaOmegaHosting.Com* - Hosting since 1998
    Managed Dedicated Servers and VPS
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  16. #16
    Join Date
    Sep 2002
    Location
    Bunbury, WA
    Posts
    86
    Originally posted by SoftWareRevue
    1. Having an IP blocked by an admin that relies on nothing factual. (pet peeve)

    2. Finding enough hours in a day.

    3. A sore bum.


    [Edit]

    People posting at the same time as you on forums.

    See below.



    a sore bum, bwahahah, nice one softwarerevue
    For quality hosting at a quality datacenter - www.ultralogic.net
    [email protected]

  17. #17

    Arrow

    1. i'm not US resedint so:
    1.a. I can not offer toll free number, i belive that fast email/ticket response is good also, but 800- number in front page have another effect on customers.
    1.b. Can not accept wire orders, a lot of low-cost customers not have credit cards.

    2. SPEWS, i noticed they become Block ranges of IPs ( not single IP) , changing server's main IP works ... but ...

    3. get trusted support staff


    Customer's base not a problem with low-cost hosts, i'm really enjoy watching my customer's base growing.

  18. #18
    Originally posted by dandanfirema
    2. Explaining to customers that they have to wait until their dns propagates.
    Same problem to me although in our welcome email we explain it 2 times.
    AceWebHosting.Com
    Cheap Web Hosting - Multiple Domain Hosting - Reseller Hosting - Virtual Private Server

  19. #19
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    WoW. It's the coolest place. I wouldn'd have guessed in a million years that I'll get this amount of replies.

    You guys are great. And the info you're providing is both surprising and invaluable.

    I'm happy (and stunned) to see for example that the number of clients is not a top concern.

    I'll go to bed now. I can't wait to see what you'll say next though.

    Thanks for taking time to answer my question.

    Dan Lemnaru

  20. #20
    Join Date
    Aug 2002
    Location
    Australia
    Posts
    297
    1. need new comfy chair
    2. need sleep
    3. can't sleep..need to keep customer happy
    Banner Design - Professional Designs - 24hr Turn-Around Guaranteed - 20DollarBanners.com

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  21. #21
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    Originally posted by gilsgreat
    >>1. Having an IP blocked by an admin that relies on nothing factual. (pet peeve)

    What does this mean? Is there a solid list of IPs that _should_ be blocked?
    The idiocies that hide in places like spews.org and others that sell lists of IPs to ban. You can't really fault the person for selling the list. But, I sure can fault the person that relies on it.
    There is no best host. There is only the host that's best for you.

  22. #22
    1. Always being paranoid that something will break. (It hasn't yet, but by God, it could. )
    2. Customers who want lots of things that you don't offer - and not being able to help them.
    3. Trying to figure out good ways to advertise. I have had slow steady growth, but I am looking forward to being swamped.

  23. #23
    Join Date
    Aug 2001
    Posts
    311
    1. Chasing down unpaid/late clients and those who generally rip you off in one form or another.

    2. Client management software that up and dies (thank goodness there is enough of a paper trail - cheers to those who will fall through that crack)

    3. Advertising (I lack the ability to be very creative and the funds to borrow someone else's creative talents)

    Those are the three big ones at this time for the business, next week they may be different

  24. #24
    Join Date
    Apr 2001
    Location
    Montana USA
    Posts
    673
    recent hassles....

    1) telco bandwidth wrangling

    2) Miva

    3) spammers - or more accurately, antispam zealots

    4) managing growth
    John Masterson
    Former Hosting Company Owner

  25. #25
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,403
    #1 finding reliable staff
    #2 trying to keep up to date on the latest sploitz
    #3 trying to find a way to get 6 hours of sleep between 3 am and 6 am.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

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