the flash builder program has no customer support. There was good contact while we were considering buying, but once we purchased their product, there was absolutely no contact when we have had a question or found a bug and still to this day, we are waiting response for approximately 5-10 questions/emails we have sent. not good.
I would not recommend this product to anyone as the ROI will not be beneficial to your company. Plus it is a support nightmare. We could even give it away.