Results 1 to 13 of 13
  1. #1
    Join Date
    Mar 2001
    Posts
    41

    Question Recover Deleted Site

    A client has just asked me to delete one of his sites - which I did using the Control Panel.

    He has just phoned to tell me that he asked me to delete the 'WRONG SITE!!' (plonker).

    He also tells me that apart from the original backup he took 12 months ago he doesn't have a more recent one.

    Is there any hope of recovering these files - a sort of recylce bin prehaps?

  2. #2
    Join Date
    Aug 2000
    Posts
    2,750
    Unless you provide some kind of backup system such as raqbackup.sh then theres no way to restore the lost files.

  3. #3
    Join Date
    Feb 2002
    Location
    The Netherlands
    Posts
    308
    It is not a windows like box with an undelete options. So gone is gone.

    You were asked if you were sure right ??? (little windows like)

    Robbert
    http://www.HaVa.nl
    Reliable hosting and Colocation

  4. #4
    Join Date
    Mar 2001
    Posts
    41
    he was sure....at the time!

    It's just that he did not engage his brain until later on in the day!

  5. #5
    Join Date
    Sep 2001
    Posts
    238
    That is why you don't delete, you disable. Then you wait a week or two. If they don't come back screaming "NO, I made a mistake!" then you delete it.

  6. #6
    Join Date
    Mar 2001
    Posts
    41
    Guess it's true, hind-sight is 20-20. Too bad we didn't have this conversation before I deleted it!

  7. #7
    Join Date
    Sep 2001
    Posts
    238
    Well, now you know for future reference, right? That may help you.

  8. #8
    Originally posted by CmptrWz
    That is why you don't delete, you disable. Then you wait a week or two. If they don't come back screaming "NO, I made a mistake!" then you delete it.



    Excellent Advise! I have made notation and passed along to our support admins.
    Mike

  9. #9
    Join Date
    Sep 2001
    Posts
    238
    Hmmmmm.....
    I didn't realize the "disable before delete" bit would be a revelation......I thought it was common sense........

  10. #10
    Join Date
    Mar 2001
    Location
    Ireland
    Posts
    1,354
    Never ever presume that a client knows what they are doing. They are always right, of course, but it's best to be safe
    Blacknight
    ICANN accredited domain registrar

  11. #11
    Join Date
    Mar 2001
    Posts
    41
    OK, I get the picture..................


    ..........I am a bad person. I will make myself stand in the corner all day.

  12. #12
    Join Date
    Sep 2002
    Location
    Phoenix area
    Posts
    1,121
    don't feel bad, I deleted my own reseller account one day
    Learn survival/prepper information from a combat veteran at Graywolf Survival

  13. #13
    Join Date
    Sep 2001
    Posts
    238
    Ok, so my method works for the whole "Disable, wait 2 weeks, then if YOU don't go 'NOOOO, I MADE A MISTAKE' then delete it" bit too.

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