Hello, I'm new to cpanel and I'm having a problem with e-mails. I just setup a mail account [email protected]. I have made the configuration with Outlook Express and I can connect perfectly to the server. I sent an e-mail from another account to [email protected], but I have never got it. Also, I can't see any message with webmail also. The e-mail is not getting back to me, so I don't know what can be wrong.
I've had exactly the same problem with one of the new accounts a few months ago. Mail being send to the domain just never arrived but also didn't bounce. If I had a forwarder on then it would forward the email just fine.
This led me to believe there was something wrong with the inbox for the user account. Couldn't find the problem.
Backed up the files, deleted the entire account and set it up again. That solved it for me. Bit drastic though.
On the other hand, if the customer is loosing his business emails into the great void he'll swallow a little downtime as long as the issue gets resolved.