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  1. #1
    Join Date
    Jul 2001
    Location
    Colorado
    Posts
    129

    serverplex vs. splashhost?

    am narrowed down to these folks for a low-level reselling plan.

    they both have good reputations, and have both been really helpful in my questions to them thus far. any experiences here that might help me sway one way or another?

    cheers!
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  2. #2
    Join Date
    Nov 2001
    Location
    London
    Posts
    4,931
    SplashHost.

    Alan is a great guy and you can't go wrong with him.
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.easywp.com - True Managed WordPress, made easy
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  3. #3

    Re: serverplex vs. splashhost?

    Originally posted by bully28
    am narrowed down to these folks for a low-level reselling plan.
    they both have good reputations, and have both been really helpful in my questions to them thus far. any experiences here that might help me sway one way or another?

    cheers!
    I had good experience with splashhost, he always answer quicly via ICQ.
    All generalizations are false, including this one.
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  4. #4
    Join Date
    Jul 2002
    Location
    Canada, Québec
    Posts
    97
    Splashhost is good, Alan is pretty cool
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  5. #5
    Join Date
    Jun 2001
    Location
    Texas
    Posts
    1,249
    I've heard several good things about Alan at Splashhost. Do a search and weigh the positives and negative of both.

    Kind Regards,
    -Darrell
    ThePrimeHost LLC - Serving Websites Since 2001.
    Fully Managed VPS Hosting w/ Cpanel + WHM
    Fully Managed Dedicated Servers w/ Cpanel + WHM
    Reseller Hosting with End User Support
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  6. #6
    Join Date
    Oct 2002
    Posts
    320
    Alan is a cool guy, I stayed with him for a few months.

    The only down side is the amount of space/ bandwidth they offer for the price. You CAN find better places, but they may not have as good as support.

    On a lighter note, I had canceled my account with him and it charged for TWO MONTHS after I cancelled it.
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  7. #7
    Join Date
    Jul 2002
    Location
    Lincoln, Nebraska
    Posts
    13
    I have been with serverplex for almost 4 months now, and they are great

    fast support and theyalways help me with things i dont understand

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  8. #8
    Join Date
    Nov 2000
    Location
    Dundee, UK
    Posts
    1,366
    On a lighter note, I had canceled my account with him and it charged for TWO MONTHS after I cancelled it
    If this is not resolved please let me know and ill see its taken care of.
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  9. #9
    Join Date
    Jul 2001
    Posts
    417
    I would go with SplashHost of those two listed above. Good luck, and let us know who you decide to go with.
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  10. #10
    Join Date
    Oct 2002
    Posts
    320
    Originally posted by SplashHost.com


    If this is not resolved please let me know and ill see its taken care of.
    See! Nice guy!
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  11. #11
    Join Date
    Nov 2001
    Location
    Currently - Warsaw
    Posts
    67
    Hi,

    I've been with SplashHost for nearly a year. Perhaps the ratio of disk space and data transfer to the price is not the best in the industry but the quality of the service and the support is superb. It is definitely worth some extra money you will pay to Alan.

    Marek
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  12. #12
    Join Date
    Feb 2002
    Posts
    1,138
    Originally posted by voxtreme-matt
    SplashHost.

    Alan is a great guy and you can't go wrong with him.
    True, go with splashhost.
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  13. #13
    Join Date
    Jul 2001
    Location
    Colorado
    Posts
    129
    well one is saying the other has lower quality bandwidth. it looks to me, in my preliminary research, that their bandwidth is almost identical.
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  14. #14
    Join Date
    Nov 2001
    Location
    London
    Posts
    4,931
    Originally posted by bully28
    well one is saying the other has lower quality bandwidth. it looks to me, in my preliminary research, that their bandwidth is almost identical.
    I would disagree. I traced to serverplex and it went through Cogent. I traced to splashhost and it went to NAC.
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.easywp.com - True Managed WordPress, made easy
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  15. #15
    Join Date
    Jul 2001
    Location
    Colorado
    Posts
    129
    i did the same thing, but don't find a lot of difference between the two in redundancy or quality; albeit my experience is limited in that arena so i'd be willing to listen there.
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  16. #16
    Join Date
    Nov 2001
    Location
    London
    Posts
    4,931
    The bandwidth employed at NAC is of a much higher quality than Cogent bandwidth. I can't speak for the redundancy of ServerPlex because I don't know whether they use multihomed bandwidth utilizing BGP4 or similar, but if they are only Cogent based, then that isn't very redundant.
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.easywp.com - True Managed WordPress, made easy
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  17. #17
    Join Date
    Jul 2002
    Posts
    3,734
    Originally posted by voxtreme-matt
    The bandwidth employed at NAC is of a much higher quality than Cogent bandwidth. I can't speak for the redundancy of ServerPlex because I don't know whether they use multihomed bandwidth utilizing BGP4 or similar, but if they are only Cogent based, then that isn't very redundant.

    I know Serverplex also has servers in NAC.
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  18. #18
    Join Date
    Nov 2001
    Location
    Mt View
    Posts
    154
    Hi Matt:

    Just to clarify, our main site has not been moved yet, but all new servers are at NAC.

    Everyone have a great night, thanks Andrew for clearing things up
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  19. #19
    I've had troubles with Serverplex. The support is terrible. Currently, I cannot create new accounts because it says I'm 150mb over my 1gb limit. Upon looking at space used it says 51mb is used. I open a ticket with them (They are NEVER in the live support area) and hours later get a message that "The Logon is working fine.' It's a fine example of how support has been for them. I'm looking for a new host.
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  20. #20
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by Xzadfor
    I've had troubles with Serverplex. The support is terrible. Currently, I cannot create new accounts because it says I'm 150mb over my 1gb limit. Upon looking at space used it says 51mb is used....
    That's because your account is configured so you can't oversell your resources. Your limits are the setup size of your accounts and not the what they actually use.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up
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  21. #21
    Join Date
    Apr 2002
    Location
    Hollywood, CA
    Posts
    3,052
    ive never used serverplex , but i was with alan for nearly6 a year and all i can say is that alan always kept me satisfied and his service was great . I highly recommend splashhost to anyone looking to resell
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  22. #22
    Join Date
    Jun 2002
    Location
    houston, tx
    Posts
    544
    Alan answers support tickets and emails very fast. His technical knowledge is very good, I have yet to stump him on a question :-)

    I will say the EVERY issue - no matter how minor was ALWAYS resolved PROMPTLY and CORRECTLY. He has put some extra effort into a few special requests I had (i.e. I needed two custom CPANEL themes)
    Joe - HostingWave.Com / TXINSURANCE.COM
    http://www.hostingwave.com
    SURGEON GENERAL'S WARNING: Smoking Causes Lung Cancer, Heart Disease, Emphysema, And May Complicate Pregnancy.
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  23. #23
    Join Date
    Nov 2001
    Location
    Mt View
    Posts
    154
    Hi xcadfor:

    I hope your problem has been fixed as of now. This was a misunderstanding on the part of the support tech and I hope it is solved to your satisfaction now, please contact me and I will arrange something for your troubles

    Thanks
    Bobby
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  24. #24
    Join Date
    Feb 2002
    Location
    North Carolina
    Posts
    507
    I have had my reseller account with Alan( Splashhost) for about one year now and I am very satisfied with his service and response. Check out the forums there.
    Cutting Edge Hardware Reviews - FastLane Hardware Forums
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