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  #1  
Old 04-06-2001, 03:57 PM
Slydder Slydder is offline
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Thumbs down

Just had my first experience with Tera-byte (or bites). I must say it wasn't pleasant.

I have a dedicated on thier internal and something on thier network has gone down. It's been over an hour and NONE of my sites or clients sites are visible. After trace routing from here (in Germany) and yahoo.com we found the following.

all is good to just about here:

TraceRoute - Friday, April 06, 2001 22:05:37
Generated by CyberKit Version 2.5
Copyright 1996-2000 by Luc Neijens

Address: http://www.acnshosting.com
Number of Packets: 1
Packet size: 64
Trace Hop 1 through 35
Timeout: 5
Resolve Addresses: Yes
Don't Fragment: No
<1 to 13 is ok>
#14 core1-s5-1.edm.tera-byte.com (207.107.204.162): TTL Exceeded, ttl=242, 200 ms
#15 cat6006-vlan11.edm.tera-byte.com (216.234.160.30): TTL Exceeded, ttl=241, 220 ms
#16 fw-4ws-fxp0.edm.tera-byte.com (216.234.160.54): TTL Exceeded, ttl=240, 210 ms
#17 No response (): , ttl=, ms
#18 No response (): , ttl=, ms
#19 No response (): , ttl=, ms
#20 No response (): , ttl=, ms
<on to 30>
Statistics: Out 29, in 15, loss 48%, times (min/avg/max) 60/133/220 ms

So I called them to let them know that they had something down. No big deal right? WRONG. They didn't give a S**T what was wrong. They didn't care that thier network was messed up.

This was after an hour of down time and now it is 15 min. after I talked to them. and it's still down. unbelievable.

Guess I'll be looking for another company to host my dedicated server.

Chuck

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  #2  
Old 04-06-2001, 04:57 PM
Slydder Slydder is offline
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Over 2 hours now and still down. unbelievable.

Should I fly over and fix it for 'em?

hehe

chuck

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  #3  
Old 04-06-2001, 05:14 PM
syanet syanet is offline
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To quote myself form 2 days ago when they were down: I'm not surprised. I've never seen a host with more downtime. That's part of the reason I left. But if you wait a few minutes we'll get the ole' "The sprint backbone is down, it's not our fault" routine.

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  #4  
Old 04-06-2001, 05:19 PM
alucasa alucasa is offline
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Still 2 hours is little compared to the VDI's downtime, 10 hours.

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  #5  
Old 04-06-2001, 05:21 PM
Slydder Slydder is offline
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they can't do that. from the traceroute info I have they ain't even on sprint.

unless sprint has insinc.net servers. that's what the IP resovles to before the tera-byte servers.

also, I'm about 2 or 3 hops off my server in their network before it dies. That's posted above.

chuck

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  #6  
Old 04-06-2001, 05:36 PM
Rehan Rehan is offline
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Quote:
Originally posted by Slydder
unless sprint has insinc.net servers.
Yup... http://www.networksolutions.com/cgi-...ois?insinc.net

  #7  
Old 04-06-2001, 06:00 PM
jnestor jnestor is offline
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Posts: 136
Looks like a screwed up router or something. When I traceroute it from my 4webspace host it goes

1. 192.168.7.1

and then all * * *

I don't know why it would ever leave their internal network but I'd guess it would just end up looping back.

  #8  
Old 04-06-2001, 06:05 PM
Slydder Slydder is offline
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I don't get it either. It's now over 3 hours since initial line lose and they have started the good server 4 or 5 times (the server before the break). I'm not following the logic here. hehe. well, who knows.

What's really sad is that I sent them a copy of the traceroute.

Chuck

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  #9  
Old 04-06-2001, 06:38 PM
Chicken Chicken is offline
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Quote:
Originally posted by Slydder So I called them to let them know that they had something down. No big deal right? WRONG. They didn't give a S**T what was wrong. They didn't care that thier network was messed up.[/B]
Chuck, just so you know, I have a sever there and a trace to my server stops after the very last line that resolved above (meaning, that's the last hop to the server itself).

Mine:
20 cat6006-vlan10.edm.tera-byte.com (216.234.160.26) 97.583 ms 103.816 ms 103.057 ms
21 fw-colo-fxp0.edm.tera-byte.com (216.234.160.58) 100.316 ms 99.206 ms 97.822 ms
22 216.234.160.225 (216.234.160.225) 98.977 ms 99.029 ms 102.703 ms

I believe (but am not certain) that your server is down. Nothing more. The server may be having problems, or for all I know there is a problem with your billing and they pulled it (I'm not going to guess as to why it is down).

Quote:
Originally posted by syanet
To quote myself form 2 days ago when they were down: I'm not surprised. I've never seen a host with more downtime. That's part of the reason I left. But if you wait a few minutes we'll get the ole' "The sprint backbone is down, it's not our fault" routine.
As I said above, the network isn't down. Now, I'm willing to complain when someone screws up, but the last two times you've posted about this, once was a problem down the line somewhere (they weren't down 2 days ago), and this time it is with this person's server. At least be accurate.

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Chicken

  #10  
Old 04-06-2001, 06:43 PM
Slydder Slydder is offline
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My server has been checked. There is nothing wrong with it. As a matter of fact they have pulled my server and put another know good one in it place and it still ain't working.

Just passed the 4 hour mark now. Please don't tell me I'm sneakin' up on the 10 hour record. WHY???

Chuck

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  #11  
Old 04-06-2001, 06:54 PM
Chicken Chicken is offline
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Well at least you know that someone is looking into it. I got the feeling they were just ignoring you by your post.

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Chicken

  #12  
Old 04-06-2001, 06:59 PM
Slydder Slydder is offline
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For the first 3 hours they were. It wasn't until I called every minute for 10 minutes that I finally got someone to listen.

Is there a Hosting God? If so what's his/her name. I think it might be time to start praying. hehe.

Chuck

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  #13  
Old 04-06-2001, 08:10 PM
Slydder Slydder is offline
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Now well over 5 hours. halfway to the record. sigh.

chuck

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  #14  
Old 04-06-2001, 09:33 PM
Chicken Chicken is offline
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10 hours isn't the record. It is the record from two weeks ago until today. If you stick around here, you'll see far worse than 10 hours... days, even weeks. Ask the pogo crew (I'm not even sure they're up yet?). of course by that time, I'd have had another server up and worry about getting the 'beast' up whenever, or not at all.

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  #15  
Old 04-06-2001, 09:37 PM
Slydder Slydder is offline
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Well, we're at 7 hours now and counting. This is really suckin butt.

Chuck

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