Just had my first experience with Tera-byte (or bites). I must say it wasn't pleasant.
I have a dedicated on thier internal and something on thier network has gone down. It's been over an hour and NONE of my sites or clients sites are visible. After trace routing from here (in Germany) and yahoo.com we found the following.
all is good to just about here:
TraceRoute - Friday, April 06, 2001 22:05:37
Generated by CyberKit Version 2.5
Copyright © 1996-2000 by Luc Neijens
Number of Packets: 1
Packet size: 64
Trace Hop 1 through 35
Resolve Addresses: Yes
Don't Fragment: No
<1 to 13 is ok>
#14 core1-s5-1.edm.tera-byte.com (22.214.171.124): TTL Exceeded, ttl=242, 200 ms
#15 cat6006-vlan11.edm.tera-byte.com (126.96.36.199): TTL Exceeded, ttl=241, 220 ms
#16 fw-4ws-fxp0.edm.tera-byte.com (188.8.131.52): TTL Exceeded, ttl=240, 210 ms
#17 No response (): , ttl=, ms
#18 No response (): , ttl=, ms
#19 No response (): , ttl=, ms
#20 No response (): , ttl=, ms
<on to 30>
Statistics: Out 29, in 15, loss 48%, times (min/avg/max) 60/133/220 ms
So I called them to let them know that they had something down. No big deal right? WRONG. They didn't give a S**T what was wrong. They didn't care that thier network was messed up.
This was after an hour of down time and now it is 15 min. after I talked to them. and it's still down. unbelievable.
Guess I'll be looking for another company to host my dedicated server.