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Thread: TWO hours of downtime..
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10-09-2002, 09:18 PM #1Disabled
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TWO hours of downtime..
I'm a bit pissed off..
because of a "DROP" script??? BS reason if you ask me.
I have two servers at interserver. My first one went down 2 hours ago. i followed standard procedure... emailed supprot@interserver.net
no reply
msg'ed support guy
no reply
waited around 20 minutes, no reply. customers bitching, no reply.
i contacted William from WHT (owner of VDI) on aim. I guess that's william on here.
and i'll let you read the log. what VDI told me made NO SENSE what so ever. I just don't understand.
me: hi. sorry to bother you, but my server is down. i went to http://www.vdi.net/reboot.html
me: filled it out
me: but when i hit submit
me: it tries to load http://ops.trouble-free.net/reboot.php
me: and i keep getting
me: Page cannot be displayed
me: i pinged ops.trouble-free.net - it looks like its down
me: so basically im trying to say that the form is not working, and my server is down, which is why i msg'ed you
me: if you're there. the ip is ******** root pw *****
me: nevermind... it mysteroiuly came back up now.
me: down again.
VDI: they are aware, hang
me: k
me: also just letting you konw. i didnt do anything. i was just notified by a customer that it was down
me: any update?
VDI: whats your server name?
me: **********************
me: the ip is ********* root pw ************
VDI: ok
--- 20-30 mins later? im not sure..
me: server is still down. what is going on?
me: i would like to know please
me: sigh
------- on the 2nd hour of downtime.
VDI: there?
me: ..
VDI: Did you add drop script in the server ?
VDI: Pc drop ?
me: No man. I told you. i did not do anything.
me: ..
VDI: ok
VDI: it was off
me: What was "off" ??
VDI: The was told to turn off
me: What are you talking about??
VDI: we turned it on
me: Show me this "drop" script
me: Where is it on the server???
VDI: it a command like it windows to turn it off
me: I don't remember anything about a drop script. Why would i need something like that.
me: Where is it on the server?
VDI: some people are mornonic and turn it off :-)
VDI: it`s a system command lke halt
VDI: should b eu p
me: So you're telling me. my server was down becuase of a "drop" script was turned off? Again, direct me to where i can find this "drop" script on my server. I currently have THIRTEEN linux servers. I know what i'm doing. How are you going to sit here and tell me about this "drop" script that i have never heard of, or seen. All of my servers are configured the SAME WAY. None go down like this one has/does. NONE have any sort of "drop" script
me: Where is this?
VDI: i asked if you had one
me: and i told you NO, we dont. and you told me it was "Turned off"
me: VDI: it was off
VDI: if you didn`t do it, then i`m going to have a admin look into it
VDI: it was off
VDI: yes it was
me: YOu just told me my server was down becuase a "drop" script was OFFF. I am asking you again, where is this "drop" script on the server, because i have never heard of such thing, and WHY would my server depend on a SCRIPT ?????
me: considering i CONFIGURED the server
me: why is it that i have never heard, or seen of a drop script?
VDI: no
VDI: listen 1 more time
VDI: I`ll cut n paste
VDI: i asked if you had something to turn it off
VDI: cause it was off
me: dude. are you listening to me??? THERE IS NO "drop script" on the server
me: hence NOTHING to turn off, or be off
me: i configured the server. so unless you guys PLACED some sort of script on my server, it is not there
VDI: ok, thne i have to get one of the gusy to look
VDI: whats the root and i`p you can watch me
me: uhm ********* ********
VDI: what do you mean where is the server ?
VDI: i waslooking at the logs
me: I said where is the SCRIPT
VDI: I don`t know where the script is, i asked if you made one
me: NO. You NEVER asked me if i had made one. You kept asking me about a drop script, and something about turning it off. read what you said.
me: and for your information, no i did not make any "drop script"
VDI: 20:57] me: sigh
[21:02] VDI: there?
[21:02] me: ..
[21:02] VDI: Did you add drop script in the server ?
[21:02] VDI: Pc drop ?
[21:02] me: No man. I told you. i did not do anything.
me: yes. and i said no
me: "No man"
me: "I did not do anything"
me: ..
VDI: I`m trying to go to your server, it`s refusing me
VDI: login root
VDI: and pass ..
VDI: you have a host allow set up ?
me: Just nevermind dude. the point is the server is up. that's all that matters right now. i still do not know why my server was down. i was not provided with a valid reason. after 2 hours, it finally just comes back up. i'll leave it at that.
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There you have it. 2 Hours of downtime because. Frankly, i don't konw why. The person who i talked to on aim from VDI, did not seem to make ANY SENSE at all. This isn't the first time this box has gone down either.
EDIT: there are no control panels on the server. it is cleanly configured. there is nothing on it that would stop connectivity. When i posted this i was really pissed/frustrated @ why after 2 hours i get such a bs reason that doesn't even make any sense.. that is why i didnt bother to add this.
And you konw something, i might even be the only one that thinks that it was a dumb reason that didnt even make any sense, and that's fine. i just needed some place to bitch =/Last edited by clocker1996; 10-09-2002 at 09:38 PM.
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10-09-2002, 09:36 PM #2Disabled
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I just want to make it clear right now i am FAR from a linux newbie. I manage/own 13 linux servers, all configured by myself. ALL OF them run smoothly, and have never had any sort of problems like this. They are all configured the same. So what they told me made no sense at all
I would also like to point out that this server was bought from INTERSERVER. INTERSERVER disappeared off the face of the earth, so i had no choice but to contact VDI.
As far as i know VDI works with interserver, and handles some of their support issues. That is why i went to VDI.Last edited by clocker1996; 10-09-2002 at 09:44 PM.
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10-09-2002, 09:47 PM #3That's all it takes?
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K, this is what I get from it.
VDI: it was off
me: What was "off" ??
VDI: it a command like it windows to turn it off
VDI: it`s a system command lke halt
me: So you're telling me. my server was down becuase of a "drop" script was turned off?
me: and i told you NO, we dont. and you told me it was "Turned off"
me: VDI: it was off
[quote]
me: NO. You NEVER asked me if i had made one. You kept asking me about a drop script, and something about turning it off. read what you said.
[quote]
analysis: you're getting pissed off, but by this point VDI asked you 3-4 times if you had such a script
me: Just nevermind dude. the point is the server is up. that's all that matters right now. i still do not know why my server was down. i was not provided with a valid reason. after 2 hours, it finally just comes back up. i'll leave it at that.
Sure, you might not be a newbie... but patience is a good virtue! (plus I hear hooked on phonics works too j/k)www.idologic.com - Reseller, VPS and dedicated hosting - Friendly Customer Service - DirectAdmin - cPanel - InterWorx
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10-09-2002, 09:48 PM #4That's all it takes?
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http://www.linuxplanet.com/linuxplanet/tips/1161/1/
and that's what VDI is probably referring to:
If you have a modern ATX motherboard with APM power support compiled in, then "halt" will powerdown the system.
The Kernel compile options for APM under 2,2,x are found in "General Setup" "Advanced Power Management BIOS support".
After you have rebooted into the new kernel or loaded the modules, then the halt command or shutdown now -h will result in the machine turning itself off.www.idologic.com - Reseller, VPS and dedicated hosting - Friendly Customer Service - DirectAdmin - cPanel - InterWorx
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10-09-2002, 09:55 PM #5Disabled
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Hmm. I see what you mean now, but still, i'm just saying.. He was very difficult to follow.
Last edited by clocker1996; 10-09-2002 at 10:15 PM.
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10-09-2002, 09:55 PM #6Web Hosting Master
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I believe interserver is the same company as flyinghosts, if that is the case, you can expect little to no support from them at all. From our past experience anyways.
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10-09-2002, 10:08 PM #7That's all it takes?
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Originally posted by clocker1996
He wasn't very difficult to follow.www.idologic.com - Reseller, VPS and dedicated hosting - Friendly Customer Service - DirectAdmin - cPanel - InterWorx
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10-09-2002, 10:09 PM #8Web Hosting Master
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Well, I have reason to believe clocker1996 does know what he is doing; I think it had to do with communication between the two.
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10-09-2002, 10:11 PM #9Disabled
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whoops. I"m really tired =(
I meant. He was not very clear.
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10-09-2002, 10:39 PM #10Web Hosting Master
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Originally posted by clocker1996
whoops. I"m really tired =(
I meant. He was not very clear.
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10-09-2002, 10:47 PM #11Web Hosting Master
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HAHAH, clocker, you're way more patient than I.
After the very first time the person stated something that was unclear this is what I would have stated.
I feel as though your contact with me is limited, and not going to help the situation. Either you focus on what you're doing with me, or I will focus on moving my services away from you.
You make the decision right now, what is your next comment.
After that, if they as much as said, huh, I would have pulled my server, and said, "Incredible", and been done with it.dotGig
<:<: [Fruit eating linux administrator]
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10-09-2002, 10:53 PM #12Disabled
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LMAO!!
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10-10-2002, 12:05 AM #13Web Hosting Evangelist
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errrrrrrrrr cute
23:54] VDI Boss: 10:20:00 PM all 0.56 0.00 1.18 98.26
10:30:00 PM all 3.68 0.00 2.23 94.09
10:40:00 PM all 1.54 0.00 1.54 96.92
10:50:00 PM all 0.22 0.00 0.86 98.92
11:30:00 PM all 100.01 0.00 100.01 0.00
11:40:00 PM all 0.08 0.00 0.15 99.77
11:50:00 PM all 1.43 0.00 1.41 97.16
Average: all 100.33 100.34 100.33 0.00
[23:55] VDI Boss: don`t know why it jumps..
[23:55] VDI Boss: does the CS have leaks that you are aware of ?
[23:56] VDI Boss: the load is low, and the 1212 proceses runnign
[23:56] VDI Boss: is disc
[23:56] VDI Boss: or discriptors i should say
[23:57] VDI Boss: Hello ?
[23:57] VDI Boss: if it happens agin, i`ll have the server swaped with another one
[23:58] VDI Boss: Ill just take the drive
[23:59] VDI Boss: swap it out, then that wil iliminate all possible hardware-----My wife said it was ok----
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10-10-2002, 12:26 AM #14Web Hosting Master
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That has to be the saddest exchange I've ever seen.
Clocker, you are a patient man.
-Bob
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10-10-2002, 12:37 AM #15Web Hosting Evangelist
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Point,
My point was at the end was simple;
if the server was "just shutting off" and Clocker did not run a shutdown -r now or halt, or something to power it down.
#1 why would the load of the server running at 100% a few times. While I was in it.
#2 If the server was down for more then 15 mins, why didn`t you call the office ? We never fail to answer the phones.
And now you kicked me out of the server while i was trying to monitor it, since it went down 2 times.
Hardware items can shutdown the server also, CPU temp alert, which was checked, it was running normal.
I wanted to see if the kernel had the auto reboot enabled, in the event load is high before you kicked me out.-----My wife said it was ok----
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10-10-2002, 12:43 AM #16Disabled
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Re: Point,
Originally posted by William
My point was at the end was simple;
if the server was "just shutting off" and Clocker did not run a shutdown -r now or halt, or something to power it down.
#1 why would the load of the server running at 100% a few times. While I was in it.
#2 If the server was down for more then 15 mins, why didn`t you call the office ? We never fail to answer the phones.
And now you kicked me out of the server while i was trying to monitor it, since it went down 2 times.
Hardware items can shutdown the server also, CPU temp alert, which was checked, it was running normal.
I wanted to see if the kernel had the auto reboot enabled, in the event load is high before you kicked me out.
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10-10-2002, 12:51 AM #17Web Hosting Master
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http://vdisupport.webhostingtalk.com
LOL, shame you had to come here for eligible support clocker...
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10-10-2002, 01:32 AM #18Web Hosting Master
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clocker1996, your PM limit has been reached. Delete some stuff.
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10-10-2002, 03:51 AM #19Newbie
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Tip for managers: Teach your tech people to use nouns when ever possible. "It" just isn't enough.
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10-10-2002, 04:09 AM #20Web Hosting Guru
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... and spelling counts.
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10-10-2002, 04:46 AM #21Web Hosting Master
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"VDI: I`m trying to go to your server, it`s refusing me"
I find that pretty humorous
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10-10-2002, 05:22 AM #22Web Hosting Master
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FlyingHosts just use the VDI datacenter, they aren't part of InterServer / VDI / American Datacenter. VDI and Interserver merged to form American Datacenter I believe.
Matthew Russell | Namecheap
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10-10-2002, 06:09 AM #23Web Hosting Master
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Hmm, perhaps it was not true, i just got it from this post:
Originally posted by mickmel
Success! They've been sold to a company called "interserver". I called the number on the VDI.net website, and they were able to get me through to the interserver people. The site is back up now.
http://www.webhostingtalk.com/showth...0&pagenumber=2
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10-10-2002, 07:29 AM #24Disabled
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Originally posted by requiem4auth
Tip for managers: Teach your tech people to use nouns when ever possible. "It" just isn't enough.
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10-10-2002, 01:50 PM #25Web Hosting Master
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Bill, them complaining about the confusing support and 'grammer' (as we teachers call it), is just WHT language for thank you for bring the server up...