I'm slowly getting more and more fed up with Burst.net. Just today, I received a reply about an erronious charge to my credit card. Get this - THE TICKET HAS BEEN OPEN FOR OVER 39 DAYS!! After a week, I sorted this out by phone in about 2 minutes. So why can't email ticket support be this fast?
Is anybody else having similar response times (or more than 3 days for a simple issue) with either Burst.net or Nocster (virtual or dedicated)?
Our billing dept has been undergoing a complete overhaul the past 2 months...including implementation of an entirely new software package. Notification WAS sent out to all clients, including advisory that billing dept support/tickets may be problematic during this changeover (you can search WHT to verify this...). The changeover is almost complete now, and the billing staff is going thru and working on old outstanding issues/tickets that are lingering.
Hmmm... I can't find that email from your guys, but I'll believe you on that. It still should not take over a week to get a regular support response from the ticket system - contacting your phone techs is so fast, so why can't your email support respond within 48 hours (or even 5 hours during 9am-5pm)?