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  1. #1
    Join Date
    Oct 2002
    Location
    Maryland
    Posts
    127

    Question Bizarre . . . Domain Hiest?

    Hello,

    This is good enough reason for me to stop lurking . . .

    This afternoon I got an e-mail from a customer saying she wanted to change her name servers, but when she logged into the management system, her domain was not listed in her account.

    I went a did a whois on it and it was her contact information.

    I got in touch with RegisterFly support and they gave me an internal e-mail address to direct my problem to. I did, but have not heard a response . . .

    Moments ago, I did another whois on the domain and all of the contact information is different. It's now some guy in Florida, who has a site that forwards to a BB for EDM lovers.

    Any suggestions on what could cause this? And will she ever be able to get her domain back?

    Thanks,
    Jesse Barron
    [email protected]
    Epitomized Hosting: Exceeding Your Expectations
    www.epitomized.com

  2. #2
    Join Date
    Oct 2002
    Location
    Maryland
    Posts
    127
    My internal contact at RegisterFly just got back to me . . . 2 1/2 hour response time is excellent, I think . . . considering what some people claim to have to go through . . .

    Everything has been resolved.

    As a courtesy, I went in and repointed her domain, as requested. The whois updated right away in regards to that.

    The contact info is still the mysterious guy in Florida, but I changed that info too and maybe, just maybe this will be behind me.

    Of course, I tried turning my awesome support with the customer into a soft sell She only used my site to register a domain.

    Still quite perplexed as to what happened . . . any ideas . . . anybody?
    Jesse Barron
    [email protected]
    Epitomized Hosting: Exceeding Your Expectations
    www.epitomized.com

  3. #3
    Join Date
    Jan 2001
    Location
    NYC, USA
    Posts
    463
    My thought is that if Registerfly was able to resolve the problem so quickly it was probably a problem caused by them and contained within their system. You may be happy with the support time, but I would now be worried about the apparent insecurity of their system.
    "I highly suggest you quietly fade away." -President of Invision Power Services, Charles Warner -- PM to me after banning me (a lifetime license holder) for expressing my opinion that IP Dynamic will not sell, and is taking time away from the development of IPB.

  4. #4
    Join Date
    Oct 2002
    Location
    Maryland
    Posts
    127

    Shhhhhh!

    Shhhh, you weren't supposed to say that!

    I cannot admit that to myself . . . simply, I cannot.
    Jesse Barron
    [email protected]
    Epitomized Hosting: Exceeding Your Expectations
    www.epitomized.com

  5. #5
    Join Date
    Oct 2002
    Location
    Maryland
    Posts
    127
    I just switched to enom directly -- even though RegisterFly is an enom reseller.

    Time to send an e-mail to everyone that has registered through me telling them to update their domains at RegisterFly and not at my site . . . that's a time consuming task involving going through e-mail archives from signup cc's. Blah.
    Jesse Barron
    [email protected]
    Epitomized Hosting: Exceeding Your Expectations
    www.epitomized.com

  6. #6
    Join Date
    Jun 2002
    Posts
    1,056
    epitomized, welcome to the world of enom resellers.
    Founder of TradeHolding.com B2B Network and OneLoveNet.com Singles & Dating
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  7. #7
    Join Date
    Oct 2002
    Location
    Maryland
    Posts
    127
    thanks So far, so good . . . the e-mail didn't take as long as I imagined with the wonderful search feature . . .

    In regards to the subject of this . . . I just noticed "hiest" didn't look right.

    Why is it that the rule never ends up being "i after e, except after c?"
    Jesse Barron
    [email protected]
    Epitomized Hosting: Exceeding Your Expectations
    www.epitomized.com

  8. #8
    Join Date
    Jul 2002
    Posts
    541
    I think it's Heist, personally. But it's not a word you hear or see every day - and I am too lazy to goto m-w.com or dictionary.com.

    As for your customer's issue, I would be apt to think it was a problem on their side that might have been solved with checking out the IP of the info changer (assuming the problem was from outside their internal system).

    -WC-

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