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  1. #1
    Join Date
    Jan 2001
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    151

    Is it ok to ask for your money back?

    I'm leaving my host and was thinking of asking for a refund for the days i wont be hosted buy them this month would they do it? Or is it a bad idea to ask.

    I've already paid them for the month but when i leave they have only hosted me for a week..

  2. #2
    Join Date
    Apr 2002
    Location
    USA
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    5,779
    How long were you hosted by then total?

    If you have been there are few months it would be bad form to ask for a refund for the rest of this month and I doubt they would give it to you.

    If you have only with them a week total then yes you could ask for your money back if they have a 30 day or so money back policy.

  3. #3
    Join Date
    May 2002
    Posts
    235
    I guess there is no harm in asking, but I think it would be up to the host. Try and catch them on a good day.

  4. #4
    Join Date
    Aug 2001
    Location
    Canada
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    2,123

    Re: Is it ok to ask for your money back?

    Originally posted by Dave22
    I'm leaving my host and was thinking of asking for a refund for the days i wont be hosted buy them this month would they do it? Or is it a bad idea to ask.

    I've already paid them for the month but when i leave they have only hosted me for a week..
    It depends... I personally would refund you a pro-rated rate because it wasn't your first month...

    I guess it never hurts to ask...
    www.idologic.com - Reseller, VPS and dedicated hosting - Friendly Customer Service - DirectAdmin - cPanel - InterWorx

  5. #5
    Join Date
    Sep 2002
    Posts
    96
    You should check their refund policy. If they have a money back guarentee, then yes. If they only refund remaining weeks or months, then no.
    I want to speak to the owner of the internet!

  6. #6

    Depends on your reason

    In my opinion, it would be appropriate if you are leaving because of service issues. However, if it is just to go to a cheaper host, because you changed your mind, or other reasons not at all the responsibility of the host, I do not think it appropriate to ask.

  7. #7
    Join Date
    Mar 2002
    Location
    Chesterton, IN
    Posts
    792
    I would think most hosts would stick to their refund policy; however, if they want a good reputation as well as a happy ex-customers, they might refund you if you have a valid reason for it (like Incognito said).
    Matt De Leon
    GreekComm - http://www.greekcomm.com/
    Online Community for Greek Fraternities and Sororities.

  8. #8
    Join Date
    Jan 2001
    Location
    Vienna, Austria
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    Simply ask, you are leaving anyway so they cant harm you

  9. #9
    Join Date
    Jan 2001
    Posts
    151
    I've been with them for over a month and i'm leaving from the lack of support and some other tech problems that they said they would fix weeks ago and never did.

    I'm talking about 50 bucks i don't see why i should pay 50 for only a weeks worth of hosting.

  10. #10
    Join Date
    Jan 2001
    Location
    Vienna, Austria
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    Then you didnt get what you have paid for, (what they have promissed) i think that you should ask for your money or do a chargeback

  11. #11
    Join Date
    Nov 2001
    Location
    Kansas City, Missouri
    Posts
    265
    Then you didnt get what you have paid for, (what they have promissed) i think that you should ask for your money or do a chargeback
    This makes me so damn mad it is pathetic. You are saying to do a chargeback OR contact the host. First, by credit card rules, you must attempt to obtain a refund from the merchant prior to processing the chargeback.

    I agree, if the host refused, and he has a legit reason that he wants his money back, send it into dispute with a chargeback, but not use it as the first option.

    This is the problem with alot of people, instead of contacting the merchant with a problem, they start screaming CHARGEBACK!!! Do you not realize that it costs the merchant not only the money that the client gets back, but also (in most cases) another $25 on top of it for a chargeback fee? And then you all are crying in the requests forum that prices are too high. If people attempted to get a refund instead of just jumping to chargeback, then maybe costs would not be so high.

    Now that I am done ranting, I agree, contact the host, and if they are reputable, they will see your side of the story and issue a refund. I applaud your effort to go to the source first, and not do what the prior person said.
    ICQ:176143736

  12. #12
    Join Date
    Aug 2001
    Posts
    311
    Agreed, ask your host first about any refund that you may be entitled to and use a chargeback as a last resort if you have to.

  13. #13
    Join Date
    Jan 2001
    Location
    Vienna, Austria
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    i think that you should ask for your money or do a chargeback

    NodeHost, read my post ok? I did said that he should ask for his money first and than do a CB if needed.

  14. #14
    Join Date
    Nov 2001
    Location
    Kansas City, Missouri
    Posts
    265
    By your own quote, it never said "if needed". That is what I responded to. It said "OR", not as you are stating.

    If you meant the "if needed", then I agree with you, it was the way it was stated and read, and forgetting those two words that angered me....
    ICQ:176143736

  15. #15
    Join Date
    Jul 2001
    Location
    Colorado
    Posts
    129
    chargebacks are expensive for a reason: don't f(*&k with the customer.

  16. #16
    Join Date
    Jan 2001
    Posts
    151
    Well i asked them for a refund and to close my account they said they would be happy to close my account and that they normally don't give refunds.

    What should i do? They already have my 50 bucks for this month, i don't see why they can't refund me some of the money since i was only hosted with them for a few days this month. Should i say give me a refund or do a charge back.

    Do i have a right to do a charge back now?

  17. #17
    Join Date
    Jan 2001
    Posts
    151
    guess i should add that the same things are still wrong with my account they still haven't been fixed all though they say everything is fine.

  18. #18

    In my opinion, no!

    This is not an appropriate use of chargebacks. You contracted for a service. You chose not to use it for the full time contracted.

    That said, your chargeback may well be honored. However, I seriously doubt that there is anything in their TOS saying you merit a refund and expect that the opposite exists.

    Just because many of us probably would have given you a refund as an accomodation, that doesn't mean we were required to or that a chargeback is appropriate.

  19. #19
    Join Date
    Nov 2001
    Location
    Kansas City, Missouri
    Posts
    265
    Just in a very calm voice, ask them,

    "If you were the consumer here, and you signed up for a service, would you want to pay for a full month, when you are not happy with it, and only used it for a few days?"

    Even go to the extremes, let them know (depending on thier state) that Missouri for example has a law that ANY product or service that you purchase can be returned for a full refund within 10 days, as long as the product/service was not abused, deystroyed, and is still in like new resellable condition.

    If they still refuse to assit you with a refund, then I would point out that you will do a chargeback (yes, in this case it would be warranted as you contacted the merchant first for resolution) that would cost them more than the $50 that they are trying to hold from you. This *may* upset them, but 99% of the time, chargebacks are found to be in favor of the consumer (part of the protection policy with most major credit cards) and you might have to start filling out a bunch of paperwork.

    Whoever this host is, must be brain dead to not be able to see that you are out here kinda poking around, and be able to put 2 and 2 together that you are getting assistance from other ISP's and finding out that what you are wanting is legit. Just another one to add to the list of why we all get bad names, and no one trusts thier ISP anymore......

    EDIT:

    You contracted for a service. You chose not to use it for the full time contracted.
    Did you not read, he did not get the service he contracted for, not just up and leaving for no reason. The ISP is in violation of the contract for not providing the goods promised in the first place, thus warranting the refund / chargeback.
    ICQ:176143736

  20. #20
    Join Date
    Oct 2002
    Location
    100ft underground in the hosting world
    Posts
    5
    Originally posted by Tallon
    Agreed, ask your host first about any refund that you may be entitled to and use a chargeback as a last resort if you have to.

  21. #21
    Join Date
    Jan 2001
    Posts
    151
    They are giving me a refund!!

    I had to say something about doing a charge back before they would reply to my messages.

  22. #22
    Join Date
    Jul 2001
    Location
    Colorado
    Posts
    129
    good for you dave. we're all customers somewhere, so it's nice to know when service providers own up to their mistakes and do the right thing.

  23. #23
    Join Date
    Aug 2001
    Posts
    311
    That's great news Dave

  24. #24

    Talking

    Good for you in getting your refund! Do you mind sharing who the host was to save others from contracting with a crappy host? i.e. me...

  25. #25
    Join Date
    Jan 2001
    Posts
    151
    maybe i spoke to soon it has been 6 days now and still no refund.

  26. #26
    Join Date
    Jul 2002
    Location
    Sweden
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    2,065
    Did they say when you would get it or how long it would take?
    "Stop flame-wars - Report a post"
    The original Kitty Lizard

  27. #27
    Join Date
    Jul 2001
    Location
    Colorado
    Posts
    129
    you have recourse, you can now do a chargeback if you feel they have not kept their word--you went above and beyond best efforts to resolve the issue, now just call you credit card company, charge it back, and they will get hit with a very well-deserved penalty. refunds should be immediate.

  28. #28
    Join Date
    Jan 2001
    Posts
    151
    No, they didn't say when they would give me a refund it will be 7 days tomorrow since they said they would be "happy" to give me a refund.

    What do they think that i'm gonna forget about it?


  29. #29
    Join Date
    Jan 2001
    Posts
    151
    When they do give a refund does it show up on your CC within 24 hours? I mean when they do give one it doesn't take it a week to show up does it.

    Doing a charge back is easy with my bank all i gotta do is click on a link in my account and it's done but the last time that i did one i think it took around 3 months before i ever saw the money.

  30. #30
    Join Date
    Apr 2002
    Location
    North Kansas City, MO
    Posts
    2,565
    Chargebacks usually take about 3-5 days to show up on your account.

    I have a question though. I hear everyone saying that the host gets hit with fee's in a chargeback. I've never been hit with a fee. Granted, in the last 3 years I've only had 2 chargebacks (both because the customer "forgot" that they had service with us and just charged it back) All we got hit for was the amount of the transaction.

    BTW... that customer (both chargebacks were from the same woman) is still a customer and has been for 3 years, however, now she has her own suspended page that states that the site has been closed due to non payment. Not the normal "this account has deen disabled temporarily, please contact support." page.

    Aaron
    Aaron Wendel
    Wholesale Internet, Inc. - http://www.wholesaleinternet.net
    Kansas City Internet eXchange - http://www.kcix.net

  31. #31
    Join Date
    Nov 2001
    Location
    Kansas City, Missouri
    Posts
    265
    Under a normal merchant account, if the chargeback is sucessful and you lose the case, you will be hit with the amount of the CB, plus a fee (most are $25, some less) on top of the amount charged back. This (I guess) is to prevent people from trying to charge things and getting chargebacks. On top of this fee, if you have too many chargebacks, you can have your merchant account dropped, and be charged more fees for force closure depending on your mechant account.

    Now alot of these places on the net (3rd party processors) will not charge a fee if you are not excessive about it. Some only charge $5, others I have seen have a $100 CB fee. So it depends on where you are and how many you get.....

    Sounds like this host that this guy is getting drug by the neck with *might* have a few more of these coming than the normal provider.....
    ICQ:176143736

  32. #32
    Join Date
    Jan 2001
    Posts
    151
    I still have not received my refund. I asked about it again and they said that it is scheduled for the end of the month when they wrap up end of month accounting and that they will try and speed it for me.



    What does a host have to do to give a refund? How long does it take isn't it something that can be done in a few min.

  33. #33
    Join Date
    Jan 2001
    Posts
    151
    no one knows?

  34. #34
    Join Date
    Nov 2000
    Location
    Dundee, UK
    Posts
    1,366
    Unless they have failed to provide you with the service you are contracted for you should NOT do a charge back. Doing a charge back may get you your money back, but even then it doesnt mean you are entitled to the money back. They could persue you for the money by other means such as a dept collecting agency. It wouldnt just be the monthly fee they would try and collect either. If you go the charge back route without a good reason then you may end up paying much more than the orignal monthly fee.

  35. #35
    Dave,

    Could you be more specific with the problems you are having with the host?

    Also think of it this way, if you call to cancel your cell phone for example they wont pro-rate you for the month. They leave the account active for the remainder of the month. (At least when I cancelled my sprint a couple years ago.)

    Zach

  36. #36
    Join Date
    Jan 2001
    Posts
    151
    Well the bandwidth stats don't update every 24 hours they used to update every day they haven't been updated since Oct 3 that means a lot when you use over 1GB a day

    You can create MySQL databases but you cannot delete them.

    Down time.

    You call them they don't answer the phone during normal business hours.

    You e-mail billing and never get a reply.

    Support sometimes takes 3 days to respond, i don't think they will at all on the weekends.

    The only way you can change your password is to e-mail them a new one how safe is that?

    I was told last month that all these things would be fixed and there still not when i asked again i was told that they would be fixed that day and they still haven't been fixed.

    Theirs more but isn't that reason enough to leave and ask for your money back?


    I bet your cell phone worked though when you cancelled it. Would you pay for it when you couldn't use it.

  37. #37
    Yes I would be looking for a new host. Keep hammering about pro-rating you for the remainder of the month. If they don't refund you I would go ahead and do a chargeback.

    Zach

  38. #38
    Join Date
    Jan 2001
    Posts
    151
    Still no refund and they no longer answer my support tickets so i did a charge back.

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