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  1. #1
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705

    12 hours to fsck at webreseller.net

    How long on average does it take to run fsck? I have never had it take more than 2 hours tops on any local linux machines.

    The response to a ticket that I submitted to webreseller.net at 8AM on Saturday was replied to 7:36PM that day. They boast on their website "Semi-Managed support provides you with telephone, 24 hour helpdesk, and email support. Telephone support is available from 8:00 AM - 5:00 AM EST. weekdays."

    As I had to leave my house, but when I arrived at my destination (over 8 hours away on business), the server was still down. I than started a thread here asking if maybe my ticket got swallowed as they did change their site a bit. I was the only one who was having problems, so I sent an email to [email protected] to make sure they got the message. At 7:36PM, I recevied the response: Your server is back online. It had to run fsck for an extended period of time.

    If something is taking a long time, but you are in the process of fixing the issue, wouldnt you at least email the customer or update the ticket and let them know what is going on instead of leaving them in the dark for 12 hours?

    And now that I am home (on Sunday night) I can finally start up MRTG and stuff, but to do that, I must SSH in. But SSH is down. Go figure. So I go into Ensim (ugh) to restart teh sevice, and it still doesnt work, so I have to reboot the server from within Ensim and finally SSH comes back up.

    Not to mention the server goes down every 2 weeks, to the day on many osccasions, though ther doesnt seem to be any reasons, nor do webresellers "semi-managed" techs seem to know (or care either).

    I submitted the tickect asking why it was going down every 2 weeks, and recevied no response to it, just that it is up and they were running fsck on it for 12 hours.

    Last Friday was payday, so I guess its time to find another host (again).

    Anyone else run fsck for 12 hours on a small IDE drive?

  2. #2
    Join Date
    Aug 2002
    Location
    Australia
    Posts
    771
    They could have just been really busy..

    Still, 12 hours is pathetic!

  3. #3
    Join Date
    Jun 2000
    Location
    Alabama of course
    Posts
    1,576
    if fsck took that long on a IDE disk i'd be looking at a faulty drive. Check your logs for any signs of IDE i/o errors or similar errors that would point to a bad disk.
    KnownHost Managed VPS Specialists
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  4. #4
    Join Date
    Nov 2001
    Location
    Canada
    Posts
    1,963
    i dont think fsck took 12 hours, i think they just took 12 hours to get around to it

    Gee whiz. I thought webreseller was great and all. Guess not eh..?
    http://www.webhostingtalk.com/showth...threadid=78926

  5. #5
    Join Date
    Sep 2002
    Location
    Colorado, US
    Posts
    108
    yikes, thats probably a faulty drive
    Rave5 Web Solutions
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  6. #6
    Join Date
    Jun 2001
    Posts
    480
    I think a lot of server providers probably doesnt really have tech around 24/7, especially during the weekend. Also, some provider claim they provide 24/7/365 server monitor service. But it never worked. I guess those all called "marketing" or false advertising.

  7. #7
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705
    I submitted a ticket asking why fsck took 12 hours to run as well as why asking why they didnt let me know before 9, or even before noon that they were fixing it and it would take a while, but instead chose to wait and than claim that it took 12 hours. I said support and communication were a joke.

    They deleted the ticket

    I guess they can pretend it just didnt happen.

  8. #8
    Join Date
    Feb 2002
    Location
    New York, NY
    Posts
    4,612
    watch your language!

  9. #9
    Join Date
    Mar 2002
    Location
    Melbourne, Australia
    Posts
    78

    webreseller fine for us

    We have had a goog history with support at webreseller. It seems that you may have slipped through the cracks on this one.

    It is unfortunate, but every now and then something like this happens no matter where you are.

    Did you enquire about someway of compensating you in regards to your prolonged downtime and lack of communication?

    Re: monitoring. We signed up with websitepulse and the service is nice.
    http://www.boinghosting.com.au
    put the boing back into your site

  10. #10
    Join Date
    Aug 2001
    Posts
    1,210
    Originally posted by Acronym BOY
    They deleted the ticket
    Interesting. Two of my tickets regarding the latency thing went mysteriously missing Sunday and Monday as well.

    My experience with Webreseller's support is in line with Boing's in that it has always been positive, without exception. Because of that, I'll assume that their ticket system may have been temporarily hosed, and hope that it doesn't happen again.

    -Bob

  11. #11
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705
    It is down again.

    I just submitted a ticket, lets see how long it takes them and if they need 12 hours to fsck.

  12. #12
    Join Date
    Jul 2001
    Location
    Singapore
    Posts
    1,790
    Hi Acronym BOY,

    Something is really wrong... how come your server down so often? Did you ask them WHY and request for recommendation from your provider to resolve your problem?

    Hopefully everything is fine for you

    Good luck!

    Thanks.

    Kindest regards,
    Choon
    Giam Teck Choon
    :: Join choon.net Community today to share your tips and tricks on server issues please ::
    :: Singapore Dedicated Servers :: Singapore Virtual Private Servers :: Linux/FreeBSD Server Management ::

  13. #13
    Join Date
    Aug 2000
    Location
    Sheffield, South Yorks
    Posts
    3,480
    Depends how big the drive(s) are, we have a large RAID array and it's not pretty when it has to fsck.
    Karl Austin :: KDA Web Services Ltd.
    UK Business Hosting and Managed Servers - Hosting for Business Users :: 0800 5429 764
    Call us today and ask about our hosting solutions.

  14. #14
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705
    I know something is wrong, although they arent aware something is seriouly wrong. Everytime I ask why it goes down, all I get is the standard "the server is back up, it took x hours to fsck".

    No answers nothing. I submitted a ticket when it was up asking why it was going down so frequently, telling them communication was poor and that support was horrible and it got deleted.

    So much for "support"

  15. #15
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705
    Originally posted by KDAWebServices
    Depends how big the drive(s) are, we have a large RAID array and it's not pretty when it has to fsck.
    Small single stand alone IDE drive. Nothing crazy. (And with fsck being run two or more times a month, you would think....)

  16. #16
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705
    This new ticket (about it being down again) was submitted at 5.

    I got a response at 5:12 asking for the root password (which could be found in the ticket from 5 days ago). By the time I hit submit to reply to the ticket, it was 5:14.

    Lets see what hapens next.

  17. #17
    Join Date
    Mar 2002
    Location
    Westbury, LI NY
    Posts
    1,705
    At 5:28, I got the response:

    All hardware has been replaced, this issue should not occur again.

    So they copied all my content into a new server, swapped out server, hooked this new one into the rack, and now I am good to go?

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