I accidentally deleted some tables in a database and asked for a restore to be done from their daily backup. After having to send multiple requests to support just to get a response, here's the exchange that has occurred so far.
STAY AWAY FROM THESE PEOPLE!!!!!
There was a database on my site named "avenue_mistgate" that had all the tables in it deleted accidentally
yesterday. Would you please restore this from a backup from any time from Friday, Sept 27th to Monday, September
30th? Thank you.
I have placed the mysql backup. Please check whether everything is working fine now. I could only find a monthly
backup for your database. The weekly backup did not have any data, as far as the database "avenue_mistgate" was
The restore that was performed isn't working.According to the features listed on your website, there should be a
daily backup available. I need to have it restored from any one of the days within the date range that I specified
in my original support request. Thanks!
I have re-checked it. The back-up is restored. Could you please see if its working now. We are sorry about the
monthly back-up. Thank you.
The backup has not been restored from within the date range requested. Any backup within the following date range
is acceptable: Friday, Sept 27th to Monday, September 30th. Thanks.
I have replaced the old database with a new one. I unzipped the back-up and restored it. It should work now. Can
you please see if its working.
I can see that the tables are restored, but I can't tell if the in each table is restored because the tables are
flagged as "in making them inaccessable to me. I'm guessing it might have something to do with permissions, but
I'm not sure. The "in use" flag shows up when I try to view the tables using PhpMyAdmin. Thanks again for your
You were correct, there was a problem with the files' permission. have corrected it now. Please let me know if you
have any issues your end so that we could be of your help.
The last change seems to allow everything to work properly, but the database was still not restored from within
the date range I requested. It seems to have been restored from September 1st. The backup needs to be restored
from within the following dates: Friday, Sept 27th to Monday, September 30th
We checked our server for the backup of the database that you specified. But that was the only backup that we have
with us. The monthly and the weekly database that we have at the moment is the same. I am afraid now there is
nothing that we can do on this matter. If you have the backup with you, please upload it. We shall restore it for
I have no doubt they rotate backups, but I was requesting a backup from less than 2 days before the accidental deletion. I have since done my own backups of the data (and should have in the first place), but that doesn't excuse them from "losing" a daily backup from 2 days before.
One more reason to do your own backups instead of always depending on your hosts.. I am not saying there answer in any way is acceptable but if I had something of that much importance to me I would do my own backups..