Five reviews in one! SH, CP, CW, HP, and E-Starr
Well, I've been meaning to post reviews for a while, and now I've gotten around to it. Last November I got a check card and was able to finally escape the prison that is paying annually for hosting. The following reviews are on Splash Host, Cyberpixels, Cyberwings, HostPacket, and E-Starr.
Please note that I usually do not need much support, thus my reviews on a host's support is generally skimpy.
Splash Host (12/01 - 08/02)
My first host, after my yearly stint with HostRocket, was Splash Host, which came highly recommended on this board. Although I used SH for shared hosting, I figured since so many people were using them for reseller hosting, I couldn't go wrong. I was with them from December 2001 to the beginning of August 2002. My intital reaction of them was that they were nice and professional. I was going to register a domain with NuNames, and they required you provide nameservers up front. I didn't know that you can change DNS up to 72 hours after you register your domain (then they charge $10 for DNS modification). Alan was nice enough to set me up with an account before I even registered the domain. It took about 20 minutes.
However, not long after I signed up, SH was hard-hit with the fork bomb. Since my site wasn't live yet, it didn't matter to me so much. I wasn't too worried. I had faith in Alan and since he was so reputable, many fellow webhosters were helping him out also. In time the problem got sorted out and things have been running smoothly since.
I have had one instance of billing problems due to my having no money in my bank account. However, that got resolved in a couple of days and Alan did not shut down my account (even though I sent a support ticket explaining myself). He uses WorldPay, by the way, who also have been helpful with my questions concerning billing.
Overall, service was great. I guess my only beef with them was that support tends to assume that you are a reseller, even though whenever I wrote to support I specifically stated I was on shared hosting and mentioned what hosting package I was on. Also, my site was about 50MB when I decided to move, and I am on dial-up, so I got billed for August. I cancelled within five days, but I didn't get a refund. Oh well, no matter. I try to recommend SH on the "teen" boards I hang out with, but no one ever listens to me
CyberPixels (03/02 - 08/02)
When Shi first promoted her webhosting business on Dodo's Message Board, at first I was reluctant, but decided to try them on a whim. The original plan I signed up with was for 75MB and 2GB for $5.95/month. I felt that was just fine for a personal domain, especially when I compared to Splash Host and Myacen smallest plans. But I knew Shi to be an honest person, so I talked to Rebecca on AIM, and soon after I became a customer. Quite possibly the thing that stands out most for me is the ability to stack unlimited domains on an account (it used to be 2 for my plan).
I became very surprised when CP became a hit among the teen community, and they upgraded their plans from 75MB and 2GB to 200MB and 5GB! I was worried, because the plans suddenly became too cheap and I didn't want them to become overcrowded.
In contrast to the other dissatisfied CP customers, I enjoyed the time I spent at CP. I was lucky enough to be on the Wind server, which usually had 100% uptime. Sadly, that is not the case for their other servers
I valued the customer service at CP (though I don't know how serice is now that I've left). Oftentimes, I used to chat with Shi, the former co-owener until 3 am. People often wonder why such webhosts are popular among the "teen" community and they often say "you get what you paid for." I just the feeling that I can talk to support about lots of things. For example, I can't think of talking to Alan of SH about Photoshop, but with these webhosts I can.
The thing I disliked most about CP is their client base. Sound hypocriticial? I guess, but then again, I am 21 I feel sorry for support because many of their customers are first-time domain owners and it requires a lot of handholding. All you webhosts out there, be glad that you don't have to cater to the whims of 10-16 year-olds
Cyberwings (03/02 - whenever the heck they shut down)
Okay, not much to say about CW. I think I wrote a journal entry that is linked on one of the anti-CW sites somewhere. I asked for a refund with cwstatus, didn't get one. It was $21, no big deal. When I first got a domain, I got ripped off of $70, so anything less than that is chump change. Site's down, whatever, just pack up and move on.
HostPacket (07/02 - 07/02)
HP was my substitute for CW. I have nothing against the service or support in my brief month with them. Got my account cancelled right away, but no refund. It was only $6.95 anyway.
E-Starr (08/02 - present)
The main reason I got all my accounts cancelled was because I finally decided to get a reseller account Thus far, the adventure into reseller-dom is fun and educational. I learned a bit about using SSH, but that dealt with my school account, but I can't wait to actually use my knowledge on my hosting accounts. Hopefully I won't screw up or anything... I also registered a domain with 000domains and had a positive experience, but am pretty sure that I'll still continue to dish out $15 at directNIC.
Amy, the owner of E-Starr is friendly and courteous. Support is quick and responsive. I got a good deal on my reseller account, and while I do not make any money hosting friend's sites, I like the idea of being able to set up a new account any time I want to. Uptime is great, although we've had some downtime due to some upgrades, but it's for the better. Hopefully I'll be using their services in the long run.
This concludes my adventures into Webhosting Land. We now return you to your regularly scheduled program.
It makes no difference which one of us you vote for. Either way, your planet is doomed... DOOMED!