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  1. #1
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    Edgehost.com -- Reputable? Anyone with Experience? Comments?

    I've done a search but didn't find enough, I want some fresh news.

    So, most of the thread is in the subject line, help me out here, thinking about going with reseller plan enterprise!

  2. #2
    From what I have read they some pretty decent.
    Their refund policy is tricky(not unconditional), but if you give them a valid reason you will have no problems getting your money back.
    Their support forums seem alright as well.
    My piece of advise - go with them, if you experience a lot of downtime, use the money back guarantee.

  3. #3
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    What do you mean it's tricky? Please could you go into detail [i don't want to get myself into any bother going with them].
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  4. #4
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    You MUST have a very good reason for your refund. To much downtime etc.

  5. #5
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    Apr 2002
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    Philadelphia
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    N9ne,

    If you look back over the forums you will see that we recently ran into a problem with a customer. However, we worked that out with him and he is happy again and is still using our services.

    In our TOS, the "refunds" section is quite brief. We are having a legal person re-write that section now. Basiclly you have a 14-day money back guarantee, IF you provide a valid reason.

    Why? We have had about 9 signups the past few weeks with users that signup, and then cancel minutes later, or a few days later but don't even touch their account.

    If you have tons of downtime, support is aweful, we cheat you, etc, then we will have no problem giving you a refund. If you say "ah... i don't want to use you anymore... can I have a refund?" then we might be a bit hesitant. Just last night somebody signed up and then cancelled. They said they signuped up with the wrong host... they typed in the wrong url

    Anyways, we resolved all of those issues and the clients are happy... they just wanted to post at WHT before we could resolve things

    I will let other users post feedback on us now

    Cheers

  6. #6
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    Sep 2002
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    I signed up with them yesterday. so far so good but email replies are pretty slow.

    but i got a good deal, so thanks edgehost team.
    Last edited by AmericanD; 10-02-2002 at 02:13 PM.
    { if Need Graphic Design? then Ask Graphics }
    @ http://www.askgraphics.com

  7. #7
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    Aug 2002
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    Alec - Which of your data centers have which connections? Which are your new dedicated servers going into?

  8. #8
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    AmericanD: how long did it take them to reply to your E-Mails? Were the queries in the Emails ones which take a long time to address? Or were they simple things?
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  9. #9
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    N9ne : i figured that was my mistake. i was replying to their old tickets which maybe they closed already. but if we email phpcoder directly, i get replies in good time.
    { if Need Graphic Design? then Ask Graphics }
    @ http://www.askgraphics.com

  10. #10
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    Ok, sounds good. Anyone else with exerpience with EdgeHost?
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  11. #11
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    Apr 2002
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    mainarea,

    All dedicated servers are located at eXchange Colo in California. The servers would be on a 100mbps switch, and bandwidth is bgp4 routed (however we primarily use Cognet). However Tier 1 bandwidth to Internap, Verio, and Williams will be availiable soon.

    Thanks,
    Alec

    P.S. All emails sent to support@, billing@, sales@ are all logged into the helpdesk. If you reply to a closed ticket we wont know (unless you reopen it).

  12. #12
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    phpcoder: when was the last time you had down-time and for how long? [stats available?]
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  13. #13
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    N9ne has some interesting questions i should have asked earlier my bad.
    { if Need Graphic Design? then Ask Graphics }
    @ http://www.askgraphics.com

  14. #14
    Join Date
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    Philadelphia
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    We don't have any stats availiable for downtime yet. We are currently creating a few "member area" products which will give you access to stats like this (uptime/downtime, mrtg, billing, etc).

    The last major downtime that we had was about 30 minutes... about 1 week ago. That was due to hardware problems on AMD3. That was the last straw so we moved its HD to a new server:

    P4 1.6ghz
    1GB RAM
    2x40GB HD's

    However, that server is filled and we haven't been adding clients to it. Supposing you want CPanel you would be on an:

    AMD XP 2000+
    1.5GB RAM
    2x80GB HD

  15. #15
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    Excellent, I'm a big AMD fan [yes I will be using CPanel, I'm a CPanel addict]
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  16. #16
    Join Date
    Jul 2002
    Posts
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    Everything is going well here... there was bit of trouble with downtime due to hardware problems as phpcoder stated, but so far after upgrading the machine, everything has been fine. I've always had quick replies to my questions, and usually I just talk to Alec or another rep directly through AIM, ICQ, etc. E-mail replies are quick as well and there is always the support forums which are frequented by staff members.

    Besides the little quirks with downtime, I've been very pleased with the service and their support has always treated me well. If you would like to visit one of the sites I host, you can check out www.kasiyahan.com.

    Hope that helps.

  17. #17
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    Sep 2002
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    CA , US.
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    So far they've been very good with me. If this keeps on the way it is, i dont see why i wont stick to edgehost for a long time.
    { if Need Graphic Design? then Ask Graphics }
    @ http://www.askgraphics.com

  18. #18

    Thumbs up

    edgehost have been quite good, I've been with them for a month now.

    Support tickets get resolved quickly and Alec or Kelsey are available to answer any questions on icq.

    Justin

  19. #19
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    It's good to see so many happy customers of a host
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  20. #20
    I've been with Edge-Host for about a month and a half. I've had a couple of frustrating moments (mostly with Cpanel and what it won't do) but I want to say that Alec and Kelsey have both bent over backwards to retain me as a customer. They appear to be interested in maintaining and expanding the business; as they are frequently providing new services, servers, skins, upgraded bandwidth, etc.
    I followed the thread on the refund policy and I can honestly tell you that if you signed up and had a good reason for leaving I don't think you would have a big problem. They seem to have their eye on the big picture rather then on the short term month to month. Give them a shot.


    Tom

  21. #21
    Although edge-host did have a bit of problems when I first signed up, they have been working hard to improve their services. They also keep us updated as to what has been happening, and what they plan to improve. Their support is really great. I usually get replies within the hour, or within the next few.

    I would definitely recommend them to anyone. It's been a great two months so far.

  22. #22
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    Two months in with them... no problems yet.

  23. #23
    Join Date
    Oct 2002
    Posts
    36
    I have a virtual account with them, been there for a couple of months.

    It's been a pretty shakey start but things seem to be slowly getting better.

    For example,
    - The forums keep moving, changing. Posts seem to disappear.
    - Support ticket database got wiped out at one point, lost my login info and the ticket I had.
    - Downtime due to amd3 troubles was almost 2 days.

    Those things are all growing pains as far as I'm concerned and they are getting better.

    The only thing that concerns me and that you should be aware of is the slow script execution.

    I have only a couple of small scripts on my site and they struggle to complete within 30 seconds. Sometimes they are very quick, less than a sec, but most of the time they are very slow.
    Others have reported the same thing running PHPNuke.
    I've wathced the CPU usage and it seems a little high.

    Support wise, they are very good. Mostly cause Alec is always around, helping in the forums or online. He does a good job and they score high in the service area because of it IMO.

  24. #24
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    I wouldn't go with a host if script execution takes a while....
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  25. #25
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    Nov 2001
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    Could be a poorly written script

  26. #26
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    Apr 2002
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    Philadelphia
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    Some people are reporting that their scripts are slow (even after we upgraded the server), and others are saying that their scripts are much faster... they all seem fast to us.

    We are allowing people to move to other servers for free if they want

  27. #27
    Join Date
    Aug 2002
    Posts
    54
    I'm looking at your service.

    My site is almost entirely cgi/perl dynamically generated. I need
    fast perl execution. I am averaging during peak times I get
    about 5-10 users online at a time. That's not heavy usage although I've had as many as 19 online. Plus my site is expanding and membership is growing at a steady pace, thus
    I expect 19 to be the average in 2 months.

    So script execution is important... phpcoder can you comment on that, and it would be nice if you gave me a couple of busy sites that are php and perl base.. I will eventually upgrade to php

  28. #28
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    Apr 2002
    Location
    Philadelphia
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    Well,

    You wouldn't be on that server if you signed up for our services. You would be on a new AMD XP 2000+ server that we opened last week.

    If you would like I can give you a test account so that you test your site on the server and then report execution times.

  29. #29
    Join Date
    Aug 2002
    Posts
    54

  30. #30
    Join Date
    Oct 2002
    Posts
    36

    Upgrade

    Due to the reports about AMD3 being slow and higher load averages; we are going to be upgrading the server...The new server will have Dual PIII 1.0Ghz proccessors instead of a P4 1.6Ghz and another 40GB hard disk will be added for increased storage space...

    My site runs blazing fast now!

    Good job Edge-host!

  31. #31
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    Apr 2002
    Location
    Philadelphia
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    Thanks for the continued support StingRay2k01

  32. #32
    Join Date
    Jan 2002
    Location
    UK
    Posts
    525
    Nice job there Edge-Host on amd3

    Garry
    Regards,
    Garry

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