From what I have read they some pretty decent.
Their refund policy is tricky(not unconditional), but if you give them a valid reason you will have no problems getting your money back.
Their support forums seem alright as well.
My piece of advise - go with them, if you experience a lot of downtime, use the money back guarantee.
If you look back over the forums you will see that we recently ran into a problem with a customer. However, we worked that out with him and he is happy again and is still using our services.
In our TOS, the "refunds" section is quite brief. We are having a legal person re-write that section now. Basiclly you have a 14-day money back guarantee, IF you provide a valid reason.
Why? We have had about 9 signups the past few weeks with users that signup, and then cancel minutes later, or a few days later but don't even touch their account.
If you have tons of downtime, support is aweful, we cheat you, etc, then we will have no problem giving you a refund. If you say "ah... i don't want to use you anymore... can I have a refund?" then we might be a bit hesitant. Just last night somebody signed up and then cancelled. They said they signuped up with the wrong host... they typed in the wrong url
Anyways, we resolved all of those issues and the clients are happy... they just wanted to post at WHT before we could resolve things
All dedicated servers are located at eXchange Colo in California. The servers would be on a 100mbps switch, and bandwidth is bgp4 routed (however we primarily use Cognet). However Tier 1 bandwidth to Internap, Verio, and Williams will be availiable soon.
P.S. All emails sent to support@, billing@, sales@ are all logged into the helpdesk. If you reply to a closed ticket we wont know (unless you reopen it).
Everything is going well here... there was bit of trouble with downtime due to hardware problems as phpcoder stated, but so far after upgrading the machine, everything has been fine. I've always had quick replies to my questions, and usually I just talk to Alec or another rep directly through AIM, ICQ, etc. E-mail replies are quick as well and there is always the support forums which are frequented by staff members.
Besides the little quirks with downtime, I've been very pleased with the service and their support has always treated me well. If you would like to visit one of the sites I host, you can check out www.kasiyahan.com.
I've been with Edge-Host for about a month and a half. I've had a couple of frustrating moments (mostly with Cpanel and what it won't do) but I want to say that Alec and Kelsey have both bent over backwards to retain me as a customer. They appear to be interested in maintaining and expanding the business; as they are frequently providing new services, servers, skins, upgraded bandwidth, etc.
I followed the thread on the refund policy and I can honestly tell you that if you signed up and had a good reason for leaving I don't think you would have a big problem. They seem to have their eye on the big picture rather then on the short term month to month. Give them a shot.
Although edge-host did have a bit of problems when I first signed up, they have been working hard to improve their services. They also keep us updated as to what has been happening, and what they plan to improve. Their support is really great. I usually get replies within the hour, or within the next few.
I would definitely recommend them to anyone. It's been a great two months so far.
I have a virtual account with them, been there for a couple of months.
It's been a pretty shakey start but things seem to be slowly getting better.
- The forums keep moving, changing. Posts seem to disappear.
- Support ticket database got wiped out at one point, lost my login info and the ticket I had.
- Downtime due to amd3 troubles was almost 2 days.
Those things are all growing pains as far as I'm concerned and they are getting better.
The only thing that concerns me and that you should be aware of is the slow script execution.
I have only a couple of small scripts on my site and they struggle to complete within 30 seconds. Sometimes they are very quick, less than a sec, but most of the time they are very slow.
Others have reported the same thing running PHPNuke.
I've wathced the CPU usage and it seems a little high.
Support wise, they are very good. Mostly cause Alec is always around, helping in the forums or online. He does a good job and they score high in the service area because of it IMO.
My site is almost entirely cgi/perl dynamically generated. I need
fast perl execution. I am averaging during peak times I get
about 5-10 users online at a time. That's not heavy usage although I've had as many as 19 online. Plus my site is expanding and membership is growing at a steady pace, thus
I expect 19 to be the average in 2 months.
So script execution is important... phpcoder can you comment on that, and it would be nice if you gave me a couple of busy sites that are php and perl base.. I will eventually upgrade to php
Due to the reports about AMD3 being slow and higher load averages; we are going to be upgrading the server...The new server will have Dual PIII 1.0Ghz proccessors instead of a P4 1.6Ghz and another 40GB hard disk will be added for increased storage space...