10-02-2002, 01:12 PM
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Web Hosting Master
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Join Date: Mar 2002
Location: England
Posts: 2,014
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Edgehost.com -- Reputable? Anyone with Experience? Comments?
I've done a search but didn't find enough, I want some fresh news.
So, most of the thread is in the subject line, help me out here, thinking about going with reseller plan enterprise!
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10-02-2002, 01:18 PM
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WHT Addict
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Join Date: Aug 2002
Posts: 115
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From what I have read they some pretty decent.
Their refund policy is tricky(not unconditional), but if you give them a valid reason you will have no problems getting your money back.
Their support forums seem alright as well.
My piece of advise - go with them, if you experience a lot of downtime, use the money back guarantee.
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10-02-2002, 01:20 PM
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Web Hosting Master
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Join Date: Mar 2002
Location: England
Posts: 2,014
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What do you mean it's tricky? Please could you go into detail [i don't want to get myself into any bother going with them].
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10-02-2002, 01:52 PM
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Web Hosting Master
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Join Date: Feb 2002
Location: UK
Posts: 3,100
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You MUST have a very good reason for your refund. To much downtime etc.
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10-02-2002, 01:55 PM
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Web Hosting Master
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Join Date: Apr 2002
Location: Philadelphia
Posts: 2,276
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N9ne,
If you look back over the forums you will see that we recently ran into a problem with a customer. However, we worked that out with him and he is happy again and is still using our services.
In our TOS, the "refunds" section is quite brief. We are having a legal person re-write that section now. Basiclly you have a 14-day money back guarantee, IF you provide a valid reason.
Why? We have had about 9 signups the past few weeks with users that signup, and then cancel minutes later, or a few days later but don't even touch their account.
If you have tons of downtime, support is aweful, we cheat you, etc, then we will have no problem giving you a refund. If you say "ah... i don't want to use you anymore... can I have a refund?" then we might be a bit hesitant. Just last night somebody signed up and then cancelled. They said they signuped up with the wrong host... they typed in the wrong url 
Anyways, we resolved all of those issues and the clients are happy... they just wanted to post at WHT before we could resolve things 
I will let other users post feedback on us now 
Cheers 
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10-02-2002, 02:07 PM
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Aspiring Evangelist
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Join Date: Sep 2002
Location: CA , US.
Posts: 364
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I signed up with them yesterday. so far so good but email replies are pretty slow.
but i got a good deal, so thanks edgehost team.
Last edited by AmericanD; 10-02-2002 at 02:13 PM.
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10-02-2002, 02:09 PM
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Been around for too long...
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Join Date: Aug 2002
Location: DC
Posts: 3,636
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Alec - Which of your data centers have which connections? Which are your new dedicated servers going into?
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10-02-2002, 02:13 PM
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Web Hosting Master
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Join Date: Mar 2002
Location: England
Posts: 2,014
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AmericanD: how long did it take them to reply to your E-Mails? Were the queries in the Emails ones which take a long time to address? Or were they simple things?
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10-02-2002, 02:15 PM
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Aspiring Evangelist
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Join Date: Sep 2002
Location: CA , US.
Posts: 364
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N9ne : i figured that was my mistake. i was replying to their old tickets which maybe they closed already. but if we email phpcoder directly, i get replies in good time.
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10-02-2002, 02:19 PM
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Web Hosting Master
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Join Date: Mar 2002
Location: England
Posts: 2,014
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Ok, sounds good. Anyone else with exerpience with EdgeHost?
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10-02-2002, 02:19 PM
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Web Hosting Master
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Join Date: Apr 2002
Location: Philadelphia
Posts: 2,276
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mainarea,
All dedicated servers are located at eXchange Colo in California. The servers would be on a 100mbps switch, and bandwidth is bgp4 routed (however we primarily use Cognet). However Tier 1 bandwidth to Internap, Verio, and Williams will be availiable soon.
Thanks,
Alec
P.S. All emails sent to support@, billing@, sales@ are all logged into the helpdesk. If you reply to a closed ticket we wont know (unless you reopen it).
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10-02-2002, 02:21 PM
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Web Hosting Master
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Join Date: Mar 2002
Location: England
Posts: 2,014
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phpcoder: when was the last time you had down-time and for how long? [stats available?]
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10-02-2002, 02:25 PM
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Aspiring Evangelist
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Join Date: Sep 2002
Location: CA , US.
Posts: 364
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N9ne has some interesting questions i should have asked earlier  my bad.
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10-02-2002, 02:27 PM
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Web Hosting Master
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Join Date: Apr 2002
Location: Philadelphia
Posts: 2,276
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We don't have any stats availiable for downtime yet. We are currently creating a few "member area" products which will give you access to stats like this (uptime/downtime, mrtg, billing, etc).
The last major downtime that we had was about 30 minutes... about 1 week ago. That was due to hardware problems on AMD3. That was the last straw so we moved its HD to a new server:
P4 1.6ghz
1GB RAM
2x40GB HD's
However, that server is filled and we haven't been adding clients to it. Supposing you want CPanel you would be on an:
AMD XP 2000+
1.5GB RAM
2x80GB HD
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10-02-2002, 03:02 PM
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Web Hosting Master
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Join Date: Mar 2002
Location: England
Posts: 2,014
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Excellent, I'm a big AMD fan [yes I will be using CPanel, I'm a CPanel addict]
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