Can you define what you think would be included in the support?
By default we support any cpanel issues and for an extra fee we would let you tie into our emergency pager system for the additional emergency support you require. Just need to know what you would define as that extra maintinance.
Thanks for the response Daniel - After using Cpanel for about a year now on another server I know that sometimes it can screw up - I need to know that there's someone there (even at a cost) who can fix things for me. I don't perform any other routine maintenance tasks on the current server, but it would also be good to know if this should be done, what it entails and therefore how much this would be too on a monthly (?) basis.