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  1. #1

    What do you think about rackshack?

    What do you think about rackshack? I have heared they have bad support but anything else you people dislike or like about them?

    Please only post if you have owned or own a rackshack server. I would rather not have a bunch of speculation, only truth.

    Thank you for your time.
    Cory Cone
    www.XstreamHost.com

  2. #2
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    I personally dont like them, and think they are going to make it hard for companies with an excellent service to make a profit because they will have to compete with there rediculous pricing structure which simply cant be done and provide quality.

    This is just my opinion though because there are those that will say that rackshack is an excellent place, so i suppose its a matter of a opinion in that case you wont know until you try personally, but my opinion is that they are not good for mission critical information.

    However they would be perfect for something that is not of extreme importance, hobby server, storage maybe, etc..

    just my 2cents
    www.boxedhost.com
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  3. #3
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    They're horrible.

    They're inflexible:
    - They don't provide custom hardware configurations.
    - They won't install the operating system of your choice. You're stuck with Red Hat.
    - They do not provide remote hands. If you need something done at the console, they won't do it, even if your life depended on it.

    They're costly:
    - Memory and hard drive upgrades are monthly fees.
    - IP addresses are expensive, and you're limited to 32.
    - You can get more flexibility and more for your money at many other places these days.

    They have improved though. I can remember 8 months ago when their connectivity was not that great. It's much better now. Support response times have also improved dramatically. Also, quite a few of their AMD servers had hardware problems, but they're not selling AMD servers anymore, so that's no longer an issue. I think they're great personal or non-profit web sites, file storage, and maybe game servers, but they have much room for improvement.
    ŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻ

  4. #4
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    Re: What do you think about rackshack?

    Originally posted by homeiss
    Please only post if you have owned or own a [insert name here] server. I would rather not have a bunch of speculation, only truth.
    How true. This should be in the forum rules

  5. #5
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    Originally posted by ToastyX
    They're horrible.

    They're inflexible:
    - They do not provide remote hands. If you need something done at the console, they won't do it, even if your life depended on it.
    not true. example: They have reset root paswords for me.


    Originally posted by ToastyX

    They're costly:
    - Memory and hard drive upgrades are monthly fees.
    Uhm, There are plenty of places that charge a monthly fee for hardware upgrades.


  6. #6
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    I have several rackshack servers. I think that if you know what you're doing, rackshack is good. Since I know what i'm doing, rackshack has been great for me.

    As long as you make sure there are no hardware problems, then you should be fine.

  7. #7
    I use rackshack AMD server for a month now
    beside the fact that they use cogent as bandwidth provider ( ) they are great .
    no network downtimes, the techs on IRC is very helpfull (in network\hardware issues\question's).
    no hardware failures.
    if you now your steps in server administratoring, rackshack is just fine.

  8. #8
    I can say I have had absolutely TERRIBLE experiences with Rackshack. No matter what anyone else has said they have directly LIED to me, even over the phone, and it is pure 100% bull****.

    It pisses me off so much. But then I got a P4 1.7Ghz 600GB Transfer deal, and that server is running fine...

    I say if you know how to run your own server and don't need any technical assistance, or upgrades to your server (hardware), they are fine.
    Blue Optic .:. Web Solutions
    http://www.blueoptic.com

  9. #9
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    Jul 2002
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    309
    Hi have a rackshack server since 2 month then nothing to complaint to date ...

    Got 100% uptime,
    Have submited a ticket for reverse dns done fast, same at start for the missing key for plesk...

    Else i can get a 10/10 to rackshack....
    Only bad is the upgrade monthly fee i think this was a stealing, but not only rackshack do that unfortunately...

    But for sure theyre support is limited to hardware & network but as a newbie whit linux, then couple of week of work/search, i,M able to maintain my server whitout prob...
    So not to bad, after some error from me ;-)

  10. #10
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    Originally posted by ToastyX
    They're horrible.

    They're inflexible:
    - They don't provide custom hardware configurations.
    - They won't install the operating system of your choice. You're stuck with Red Hat.
    - They do not provide remote hands. If you need something done at the console, they won't do it, even if your life depended on it.

    They're costly:
    - Memory and hard drive upgrades are monthly fees.
    - IP addresses are expensive, and you're limited to 32.
    - You can get more flexibility and more for your money at many other places these days.
    Come on.... you try housing 10,000+ servers in your datacenter. Are you going to do custom configurations, do remote jobs, etc?

    They need to make money somehow, so the extra fee's are what covers part of that.
    Last edited by phpcoder; 09-29-2002 at 02:51 PM.

  11. #11
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    Originally posted by phpcoder


    do remote hand jobs, etc?

    Devon Dunham (Owner, Sharpnet/DDoS Host)
    Advanced DDoS Mitigation and Server Management Solutions

    Protecting your online infrastructure.

    Est. 1998.

  12. #12
    there are other good companies out there....

  13. #13
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    Originally posted by DD-SNC


    Who knows what I was thinking about when I posted that

    /me runs off and hides

  14. #14
    Originally posted by apollo
    there are other good companies out there....
    Ok, ok, so what would you people that have talked smack about it recomend as a good alternative?

    Thanks for the responses.
    Cory Cone
    www.XstreamHost.com

  15. #15
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    Perth, Western Australia
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    Lets say I use to have a server with them. If you decide to join them, have fun!

    Let us know how the server is going.
    <<Please RTFM for signature setup>>

  16. #16
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    Originally posted by phpcoder



    do remote hand jobs, etc?
    Originally posted by DD-SNC


    the remote reach around?
    Nick Twaddell
    WebSpace Solutions - Custom E-Solutions
    Fast, Reliable, Affordable Web Hosting

  17. #17
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    yes www.fastservers.net
    or www.rackspace.com

    I would stay away from
    rackshack and serverbeach.

    The above suggestions are of course assuming you need mission critical solution, if not then rackshack may be great for you.. Im not slamming rackshack im just saying they are obviously not for every cusotmer and solution.
    www.boxedhost.com
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  18. #18
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    phpcoder, no more porn for you!

  19. #19
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    I've had a P4 server at RackShack since the spring (got one of the P4 1.7 with 2 60 GB hard drives and 600 GB of bandwidth for $140/month) and it's been a great server for me so far. I've had 100% uptime as reported by a few free remote server checkers, though I should note these only check every hour or so, so it's possible there have been a few minutes here or there of downtime, but I have yet to catch the server or network down myself or with these checkers.

    The one time I had to use their trouble ticket system to get RDNS entries it was a little frustrating (took around a dozen tickets to get them to set them up) but other than that it has been a good experience.

    Given the hardware, bandwidth, and 100% network uptime on my network segement as far as I can tell, I'm very satisified for $140/month. Providing you realize that they are selling 100% unmanaged servers and providing you don't expect the kind of service/support you get for $1000/month for $100/month, you'll be very happy. Just realize that you may have to put in more time later on to get something resolved. For example if the RAM goes bad in your server, don't expect them to be monitoring/troubleshooting your server and alert you - you have to figure it out and request them to change the RAM. Things like that.

    I guess in conclusion, what you get is a very very solid network (in my experience at least) and pretty good servers (though I'm skeptical about some of the compaq's they're offering right now as they may be desktop boxes which IMHO are &$@# rather than servers - be careful and research before ordering) but what you sacrifice is that if there is a problem later on it may take some extra time to resolve and it's all up to you.
    Dedicated Servers at Steadfast Networks and Softlayer : Virutal Hosting at FutureQuest : VPS at FutureHosting

  20. #20
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    rackshack's business model:

    selling faulty hardware at cheap price

    cheap price to draw you in and then you would want to cancel it one month later due to problems on hardware. Then they sell harware to next victims with setup fees again.
    Also,people use less bandwidth in the first month. This makes them oversell alot.


    by this way, they are very profitable


    I had hardwares problems with them. It took me 48 hours to make them get into investigations and then 48 hours again to swap hardware. I do no think any your customers can stand 96 hours down time....

    rackshack supports: 0/10
    hardware drawbacks rate: 60%

  21. #21
    I haven't delt with them first hand but we do have a handfull of customers that have come from there.

    complaints that I remember are:
    no choice of operating system
    faulty hardware(more than one on this one)

    i had one customer tell me that a rackshack tech support person tried to get them to move to a different webhost.

    Does anyone know if rackshack outsources support?

    ----------
    Sam
    Infinet Hosting

  22. #22
    agreed on faulty hardware
    Blue Optic .:. Web Solutions
    http://www.blueoptic.com

  23. #23
    FWIW....
    I've been with them for about 6 weeks now.... I picked up one of their "daily deal" (fka bargain basement) servers for $1 setup and couldn't be happier.

    I can't talk much about tech support as I haven't required it as of yet, but additional IP's were setup within 3 hours and PTR records were established within the same timeframe.

    Based on what I've read here, I wouldn't consider them if I didn't know my way around a linux box, but if you don't need much hand holding, you can't beat the network quality / price ratio.

    John

  24. #24

    Re: What do you think about rackshack?

    Originally posted by homeiss
    What do you think about rackshack? I have heared they have bad support but anything else you people dislike or like about them?

    Please only post if you have owned or own a rackshack server. I would rather not have a bunch of speculation, only truth.

    Thank you for your time.
    The truth; No serious business site should be hosted on them. You can be highly skilled at running a server, but if you have one file corrupted and just ask them to log in and type one command, they will refuse and say they can only do a complete reinstall. That is a real world example, I tried them months ago just to see and it happened to me. I didn't intend to run a hosting business on them, and that concern was why. That concern is a reality and it's ridiculous they will not touch your system at all. There's a big difference between "what do you expect for ___ per month!?" and "we don't even look at it other than to reboot or restore, go to hell otherwise". The problem is, they don't state clearly about their reboot or restore policy on their site, and they'll claim they said "We don't support 3rd party scripts, etc.", but that doesn't equate to only reboot or reinstall.

    I lost a lot of time and money, but I was told how bad it is, I gave them a chance and they are a JOKE. The other problems are how they set up the install images, all the directories on one giant / root partition, which is incredibly amateur. You need to change a lot of things around and if one file gets corrupted, backups or no, you have a lot of works and downtime before you are back where you were and who's to say it'll not happen again. If you have a personal site and need a lot of bandwidth and don't care about your data or the reboot or restore policy, they might be a reasonable choice. For a business site or hosting clients, you'd have to be retarded to use them, or just simply have no idea what you're doing and that risks exist.
    Robert McGregor
    URL: http://www.2host.com
    Email: robertm@(nospam)2host.com

  25. #25
    Originally posted by clocker1996
    I have several rackshack servers. I think that if you know what you're doing, rackshack is good. Since I know what i'm doing, rackshack has been great for me.

    As long as you make sure there are no hardware problems, then you should be fine.
    Sorry, but that's not true at all. Now don't misunderstand me and take this to mean I'm saying you don't know what you're doing, but some of us certainly do (I sure do) and because I do know what I'm doing, I can tell you without a doubt that it's an incredibly foolish idea to use them for anything of a business or hosting site. Simply because you got lucky to have someone do _something_ for you, doesn't mean they'll usually or ever touch a system for anyone else.

    This has nothing to do with knowing what you're doing and I've seen people try and claim that it's okay as long as you do, which people that do and had problems anyway will resent hearing. I can do anything on a server and I don't believe I've ever made a mistake and locked myself out or messed up a configuration file. I've been working on Linux web servers since Linux was first introduced. I still have copies of the first Apache versions on my system somewhere. I'm not a newbie and I can tell you without doubt that they are not a good option for any web host, no matter what you know.

    If you do know what you're doing, you'll make a lot of changes and installs. You'll need to change the partition scheme, you'll need to do things on the file system and on the software and configuration end of it. You will also backup your data too. However, if you have to get a system reinstalled because of one corrupt library file that can be resolved in one command, or have them not reinstall over the second backup drive locally or do anything at all you ask them to save you from one or two days of downtime to get everything back in working order, than they are a joke for anyone serious.

    Therefore, there is absolutely no way, other than the luck of a technician willing to do you a favor or offer some skeleton of assistance at the console, that Rackshack could be a viable option for any serious web site. Consider yourself very lucky, since no one else (including myself) that's used them was.
    Robert McGregor
    URL: http://www.2host.com
    Email: robertm@(nospam)2host.com

  26. #26
    Originally posted by panopticon
    I've had a P4 server at RackShack since the spring (got one of the P4 1.7 with 2 60 GB hard drives and 600 GB of bandwidth for $140/month) and it's been a great server for me so far.

    ....

    Sounds like you got my old server after I left around Spring time (same server, same specs, same plan and bandwidth. I canceled this Spring). Watch those drives.
    Robert McGregor
    URL: http://www.2host.com
    Email: robertm@(nospam)2host.com

  27. #27
    I suggest webreseller.net as an alternative. I've had no problems, they are about twice as fast as Rackshack's network. Same system and specs for the same price (or very, very near the same). They installed the system how I wanted even, I told them the partition scheme I wanted. A drive went bad and they replaced it that day without touching my backup drive and would have been willing to swap the drives as to only result in a 5 minute downtime and installed the new drive as the new backup. Other than that, I just need them to reboot it if needed (I've never needed a server rebooted at any place) and type in a command that I tell them if the server is unresponsive. Not needed yet, but I've discussed it with them and they would).

    If anything, I at least have the option to pay them for an hour of support to do what I need done if something goes wrong with the file system, a file corrupted or the system becomes unresponsive. Just those very rare to never aspects, that "just in case, at least I can get it done and my business won't be ruined". When I get this off the ground, I'll likely move over to Rackspace if webreseller doesn't have redundant connections, and the like. However, given the record I've had with them, I might stay or just have servers both places.
    Robert McGregor
    URL: http://www.2host.com
    Email: robertm@(nospam)2host.com

  28. #28
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    Perth, Western Australia
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    Originally posted by 2host.com


    Sounds like you got my old server after I left around Spring time (same server, same specs, same plan and bandwidth. I canceled this Spring). Watch those drives.
    No, I think his got my machine.

    Edit:

    Beware with the server cancellation procedure. If you wish to cancel a server with rackshack for any reason. CALL THEM! and make sure you get the confirmation number and get the persons name.

    If you decide to email them, make sure you submit ALL REQUIRED DETAILS. Other wise they will not cancel the server until you have submitted all required information. This will cause delays and if it goes past the due date for cancellation/next credit card debit. They won't refund you. Try and email them before 7 days of the cancellation due date. Don't leave it too long. Note that they close on Sunday. So if you submit a cancellation request on Saturday or Sunday. You won't get a reply till Monday or so. Those extra 1-2 days are crucial. And you don't not want the cancellation date to be cross over.

    What other info do you need to cancel your server.

    ------------------------
    Dear customer ,
    In order for use to closed the account all of the following in formation
    would have to be included, if all of the information is not there we can
    not cancel the account.Full Name on the account -
    First four and the last four digits with the expiration date of the credit
    card we have on file -
    Login and password for your account -
    IP address of the server you wish to cancel -
    Reason your want to discontinue your service -
    ------------------------

    This has happen to me, don't let it happen to you. I'm still fighting for that USD$99.00.

    Another suggestion, is to get a DEBIT CARD. Its like a credit card, but the funds are taken from your SAVINGS ACCOUNT or other accounts you nominate. So deposit $120 or so. And for some reason if you cancel your account and they wish to automagically debit your card again, its not going to work.
    Last edited by Onture; 10-01-2002 at 06:16 AM.
    <<Please RTFM for signature setup>>

  29. #29
    Join Date
    Jul 2001
    Location
    Toronto, ON.
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    i'm a sucker. i've had 3 different servers with rackshack. after the first, i swore never again. after the second, i swore never again. however, i ended up going back as i couldn't find anyone else with a better offering.

    the first time, they gave me a RAQ that was outdated, as in, every time i asked support for help, they'd be all "oh, we no longer support that machine". i should have known not to get something that wasn't the current version, but i didn't know any better. oh, and their network was terrible. non-stop packet loss, etc.

    the second time, i was one of the few unfortunate people to get a sun netra off them. well, their support staff were completely clueless when it came to supporting them (ie. they didn't know how to console in, etc. etc.) ... because of this, my server experienced a LOT of downtime and it was just an overall bad experience. anyways, they ended up terminating my service as supposedly my box had been hacked and someone was flooding their network from it. however, the machine sat unpatched online (with telnet, etc. running) for weeks before i got it. yet they were quite comfortable blaming me for my poor administration skills.

    anyways, a month or two ago i grabbed a duron w/ ensim off them. so far, i haven't had a single problem with them, and their network has been great. as it stands, i'm a very very satisfied customer. i hope my experience with rackshack remains this way.

    might i add ... whenever you need assistance, there's gauranteed to be someone in the chat available to help. i know very few other companies that offer this.

  30. #30
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    Cant beat them for the money...

    They arent managed servers so people who bitch about the support being bad generally just dont know how to use redhat

    Ive had a few issues and popped into there irc room to be helped instantly.. I cant help but be impressed for $99/month
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  31. #31
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    Originally posted by lotuslnd
    the second time, i was one of the few unfortunate people to get a sun netra off them
    HUH?

    They offered those??? WHEN?

    I had no idea.

  32. #32
    I have been using RS for about 4 months now, and since then I had one problem where ssh was turned off after a openssl upgrade and I locked myself out. I opened up a trouble ticket, and guess what? They said they couldnt modify any config files and that I should request a system restore. So instead of being stuck without access to my server, I opt'd for the system restore.

    I also have a ongoing problem with ip addresses. Each time I request an IP, they dont have any available. They tell me its my server and the rack I am on. They need to move my server to another rack, but I will have to give up my current ip's. Thats is a NONO as I rely on much of my business on search engines. A IP change can put me out of business for a month or two.

    Other than these issues, I am satisified with the service. The service is cheap, and I dont really have to worry about going over my bandwidth limit. I have 100% uptime, never did I notice lag or slowdowns on my server's speed.

    If you use RS, just make sure you get a second HD for backups, and dont break or lock yourself out of the server. Be extra careful when making changes to the config files, and sometimes leave yourself a backdoor to get back in if your working with your firewall or ssh. Dont forget to patch your server when needed, as the RS network is always strobed by hackers looking for a vulnerable box to play with.

    As my business grow, I will spend the extra money for better service, possibly from rackspace.com However for now RS, is all I need.

  33. #33
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    I have done 4 ip requests in the last few weeks and been given them with no question every time.
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

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