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Thread: Moving customers to new servers!
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09-29-2002, 08:54 AM #1Web Hosting Evangelist
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Moving customers to new servers!
Hello,
I reciently signed up to a reseller package from a WHT member. They have had alot of problems and alot of downtime reciently.
I have about 20 customers on their server. What is the best way to transfer all of them to a new reseller package so to cause as little disruption as possible?
Cheers!
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09-29-2002, 09:46 AM #2Web Hosting Master
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What kind of control panel is it? That would help alot?
Kind regards
Phillipwww.SURRENDERONLINE.com.au
Perfect Solutions Every Time! Sydney Based :: Dedicated Servers :: Colocation :: Superior Support::Reseller Solutions
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09-29-2002, 09:47 AM #3Web Hosting Evangelist
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Sorry....I should have mentioned that....Im using Cpanel 5
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09-29-2002, 09:52 AM #4WHT Addict
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If you have WHM / CPanel you can do a server to server transfer. You would need root access though, if you can get that information it is the easiest.
Otherwise if you have SSH access you can:
Log into your old server and execute the following:
cd /home/username
tar -czvf files.tar.gz public_html/
mv files.tar.gz public_html/files.tar.gz
(replace 'username' with your username)
Then log into your new server and execute the following commands:
cd /home/username
wget http://www.yourdomain.com/files.tar.gz
tar -xzvf files.tar.gz
Repeat the step for each of the accounts.Regards,
Karen
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Reseller Accounts and Dedicated Servers
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09-29-2002, 09:57 AM #5Web Hosting Evangelist
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Thanks Karen....
If I do this, does it mean that my clients account will remain exactly the same. ie. the email addresses they set up will remain the same.
Also...will this cause any down time?
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09-29-2002, 10:06 AM #6WHT Addict
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The accounts will remain the same, unless one of your resold accounts updates their account on the old server. If you have a resold account that is very active, you might want to inform them of the move so that they can stop activity while the move is happening.
Otherwise, just register your new name servers, move the accounts, then wait a few days to let propagation take place, then delete the accounts off the old server.Regards,
Karen
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Reseller Accounts and Dedicated Servers
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09-29-2002, 10:08 AM #7Web Hosting Master
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If you keep the accounts open on the old server until your name server records have been updated to point to the new host, there shouldn't be any downtime.
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09-29-2002, 03:07 PM #8Web Hosting Master
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This might be easier ...
- Setup your client accounts on the new server.
- Log into SSH (shell) on the old server.
- Run the following commands.
cd /home/username/
scp -r public_html/ username@123.123.123.123:/home/username/Marc Wyss - marc@mchost.com
MCHost Inc - Experts in Private Label Reseller Plans
http://www.mchost.com
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09-29-2002, 03:08 PM #9Web Hosting Master
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Note that unless your old host gives your new host root access to the server (1% chance they'll do this), you would need to set the email accounts back up on the new server.
Marc Wyss - marc@mchost.com
MCHost Inc - Experts in Private Label Reseller Plans
http://www.mchost.com
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09-29-2002, 04:16 PM #10Web Hosting Master
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I've been transferring to a new host.
I created on a new folder on my hard drive for each account: website ftp and downloaded all the files off the current host into it.
Then went to the new host, opened the file and uploaded everything.
If you have 20 big sites, it would be time consuming, although I was able to select all the files and let it do its thing in the background while I was busy on other things.
It keeps things in order and gives me a full site backup on my hard drive.Laura K.
http://www.madmousergraphics.com
graphic design for grownups
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10-29-2002, 06:24 PM #11Junior Guru
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Originally posted by Kiwi
Note that unless your old host gives your new host root access to the server (1% chance they'll do this), you would need to set the email accounts back up on the new server.All generalizations are false, including this one.
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10-29-2002, 06:26 PM #12Web Hosting Evangelist
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But how you can know passwords for e-mail accounts created by users?
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10-29-2002, 06:44 PM #13Junior Guru Wannabe
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Re: Moving customers to new servers!
Originally posted by Eurofficial
Hello,
I reciently signed up to a reseller package from a WHT member. They have had alot of problems and alot of downtime reciently.
I have about 20 customers on their server. What is the best way to transfer all of them to a new reseller package so to cause as little disruption as possible?
Cheers!www.rt19.com
sales@rt19.com
AIM: RT19COM
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10-29-2002, 07:09 PM #14Web Hosting Master
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Hello,
We on the norm would move a client away from another host if need be and if they ask of course. I am 100% sure that the new cpanel has options to move accounts over using SSH or one account at a time.
The host should be able to do this for you without ROOT access on a cpanel machine.
Kind regards
phillipwww.SURRENDERONLINE.com.au
Perfect Solutions Every Time! Sydney Based :: Dedicated Servers :: Colocation :: Superior Support::Reseller Solutions
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10-29-2002, 07:31 PM #15Newbie
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How Would you do the move by ensim? because am thinking of reselling till i get enouch customers were i feel comfortable of moving to a Dedicated server.
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10-30-2002, 01:02 AM #16Junior Guru Wannabe
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If it's Cpanel
Just use the master password. Then you have access to all your reseller accounts. Back up and restore them to the new server.
Then get the new ip set up pointing at the new server. Then transfer yourself over.
That way all the accounts are set and very little down time. Provided all the ip's are set up correctly.OFS Hosting.
Reseller and Hosting Services
A new Horizon in Hosting.
Http://www.OFSHosting.com
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10-30-2002, 01:18 AM #17Web Hosting Master
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Of course you can transfer clients using whm now using the account by account option.. no root access required.
Note that unless your old host gives your new host root access to the server (1% chance they'll do this
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10-30-2002, 11:02 PM #18Web Hosting Master
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Borg,
Do you mean to an ensim server?
or your current reselling from has ensim and you want to move cpanel..
Cpanel now has an option or its coming soon to move from ensime to cpanel easier.
Kind regards
Phillipwww.SURRENDERONLINE.com.au
Perfect Solutions Every Time! Sydney Based :: Dedicated Servers :: Colocation :: Superior Support::Reseller Solutions
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10-30-2002, 11:35 PM #19Web Hosting Master
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Cpanel also now has an option to move accounts without root access. I've yet to use it though.
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10-31-2002, 12:06 PM #20Junior Guru
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Originally posted by lightnin
Cpanel also now has an option to move accounts without root access. I've yet to use it though.All generalizations are false, including this one.
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11-01-2002, 05:46 PM #21Web Hosting Resource Master
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What happens if your host has replaced the cpanel backup with its own backup? I guess you're screwed!
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11-01-2002, 05:57 PM #22Web Hosting Resource Master
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If you use the cpanel backup option - does that include the email account passwords or will a client have to recreate them?
Thanks!