Isn't packet loss really a function of your ISP? I mean, I get a ton of packet loss pinging my own servers in Ft. Lauderdale Florida, but my dish connection isn't something I'd rave about. In addition, when I ping with my dial up, I get no packet loss almost all the time.
Even with a 25% or 50% packet loss, I can still view sites, connect though SSH, FTP and access PSA with no problems.
Originally posted by clockwork I'm talking about packet loss on their network.
You are paying for bandwidth, and if 1 out of 5 packets are being dropped... should you pay for the "lost" ones?
Doesn't a host sell functionality and uptime ? packet loss doesn't always mean that your site will be offline or even slower. so I don't understand why you would need to get your money back in that case
In that scenario, you would always find some reasons for a refund... but this is a business, not a game.
If you had 99% packet loss and were still able to access the server, then the network is technically still up, so no the sla would not cover any packet loss I would not think, only total network outage, not including DOS attacks, maintenance etc..
SLA's can be misleading if you don't read them properly.