I registered a net.au (lets call it domain.net.au) domain name with NameScout a few months ago.
Now the place where I am reselling hosting from allows me to use 2 nameserver aliases. So I chose ns1.domain.net.au and ns2.domain.net.au
I was given 2 IP's to go with these nameserver aliases and told to go to my registrar (namescout) and ask them to add the hostnames ns1.domain.net.au and ns2.domain.net.au with their respective IP's to their registry and global registries so I can use it to host all domain names.
Ok, so they did that for me after about 5 days me having to explain to them that I want those hostnames ns1 and ns2 registered and that I am not asking them to help me with delegation for domain.net.au
Few days later I was told, ok it's done.
Now a few months later, we have been assigned 2 new IP's for these nameserver aliases and told to contact Namescout and ask them to delete the old ones and add the hostnames with the NEW Ip's.
So I sent them an email - after speaking on the phone I was told it has to be done through email - and 2 days later, after explaining everything on the phone nicely and being assured it will be done I get their response.
Their response goes:
"Thank you for your email,
The nameserver 'NS1.DOMAIN.NET.AU' and 'ns2.domain.net.au' are currently registered with 'ENOM, INC.'. Since they are already registered we cannot assign a new ip. Please resend your request and include new DNS names that are not registered. Also please indicate if you would like them registered for use with .com .net .org or with .au domains."
WHAT THE F!*$&$?!?
First of all, Enom has absolutely NOTHING to do with my domain name. They dont even REGISTER net.au domain names. Even if they did, and domain.net.au was registered through NameScout, the ns1 and ns2 hostnames would have HAD to be registered through Namescout anyway, as is common practice - you can only register hostnames with the actual registrar where your domain is.
So when I rang them up I am told, "sorry I have just looked it up - the ns1.domain.net.au and ns2.domain.net.au are registered by enom, not in our registry."
So I explain him the whole thing from start, AGAIN. And I can notice that he realizes that it absolutely makes no sense that the hostnames are registered with enom, and after 10 minutes of convincing me 'its registered with enom' tells me he'll talk to the tech at NameScout who was in charge of registering them.
Meanwhile, I am F!$(*!$(* tearing my hair out kicking myself for registering my domain.net.au with NameScout in the first place.
I have a similar domain.com.au with MelbourneIT and also ns1 and ns2 hostnames to go with it. They have ALWAYS registered and updated the hostname IP's within HOURS of me contacting them and I never had to send a second email.
The thing that bothers me the most, HOW can incompetent bastards like Namescout even be accreditted as a registrar??
Oh yeah, and if anyone has any suggestion on what I can do - please do tell me. I am about to cry here out of frustration
Maybe IPs You got from your host are already registered with InterNIC that's why they say they are already registered and cannot change them? You can check that here: http://www.internic.net/whois.html, enter Ip address you were given and check "Nameserver (ex. NS.EXAMPLE.COM or 220.127.116.11) " option.
Yeah, I would just register ns3 and ns4 with the new domains. Then when that is done, you can probably maybe have ns1 and ns2 deleted.
Then you can recreate ns1 and ns2 with the same IPs then.
Then delete NS3 and ns4.
This is assuming there's no way to edit those IPs from ns1 and ns2 from the start.
Wait, after thinking about it, when you tried to add those new IPs, did you choose 'add new name server' option? If so, that's why it would give that error. You're not adding new, your editing existing nameservers...