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  1. #1
    Join Date
    Apr 2002
    Posts
    48

    Question eNom Domain deadlock!

    Dear Sir/Madam,

    It is 7 days passing from when we initiatd a domain
    transfer to enom.com,we APPROVED the transfer 5 days
    before but it has not been transfered to our reseller
    account yet,

    Here is the eNom info:
    Status for order #: 1134384
    Date Created: 9/17/2002 8:18:57 AM
    Overall Order Status: Processing
    Description:
    Domain transfer initiated and awaiting approval

    When I want to cancel the order it says:

    Transfer Order does not exist or is not in a state
    where it can be canceled.

    Would you please help me what should I do to solve the
    problem?

    I'm looking forward for your replies ,

    Thank you very much,
    ReZa

  2. #2
    Join Date
    Jun 2002
    Location
    Arabia
    Posts
    678
    Hi ReZa

    Can you please mention who you are transfering from?

    It makes a difference because most have differnet systems, and some even forbid transfer to eNom.

  3. #3
    Reza, if your current registrar locks your domain then you cannot transfer away. Check your domain's info to see if your domain's status is locked or not.
    AceWebHosting.Com
    Cheap Web Hosting - Multiple Domain Hosting - Reseller Hosting - Virtual Private Server

  4. #4
    Join Date
    Sep 2002
    Location
    rules.php
    Posts
    146
    Networksdata is correct, you have to disable the "lock" feature of your domain name and then re-initiate your transfer. This will work for you.

    Regards,
    TheWatcher.
    WirelessCon.Com BlackHat.INFO Business.NU

  5. #5
    Join Date
    Apr 2002
    Posts
    48
    Originally posted by DotComster
    Hi ReZa

    Can you please mention who you are transfering from?

    It makes a difference because most have differnet systems, and some even forbid transfer to eNom.
    Hi , I am transfering from OnlineNic domain registerar, I have had similar transfers easily (not lasting more than 3 days) before, but just this one does not work!
    I own the domain I want to transfer and it is not locked!

  6. #6
    Join Date
    Apr 2002
    Posts
    48
    Originally posted by TheWatcher2
    Networksdata is correct, you have to disable the "lock" feature of your domain name and then re-initiate your transfer. This will work for you.

    Regards,
    TheWatcher.
    Thanks NetworksData and TheWatcher for info, I asked the reseller of onlinenic who had registered the domain for me and he told me that it is active and not locked!
    onlinenic whois info does not show if the domain is locked or Active state,
    also eNOM doesn't let me to cancel the order and reinitiate, when I want to cancel it says the order does not exist or is in a situation that cannot be cancelled!!

  7. #7
    You may have to contact Enom directly to solve this problem.
    AceWebHosting.Com
    Cheap Web Hosting - Multiple Domain Hosting - Reseller Hosting - Virtual Private Server

  8. #8
    Join Date
    Jun 2002
    Location
    Arabia
    Posts
    678

  9. #9
    Join Date
    Aug 2002
    Location
    California
    Posts
    44
    I had problems transferring my domains from Register.com but I just kept submitting transfer requests with eNom. Finally they went through. I guess they just got tired getting emails from eNom on my behalf

  10. #10
    Originally posted by ethos
    I guess they just got tired getting emails from eNom on my behalf
    AceWebHosting.Com
    Cheap Web Hosting - Multiple Domain Hosting - Reseller Hosting - Virtual Private Server

  11. #11
    In the past i have this problem but i contact enom and coorect this problem in about 20 hours.

  12. #12
    Join Date
    Apr 2002
    Posts
    48
    Originally posted by icehosting
    In the past i have this problem but i contact enom and coorect this problem in about 20 hours.
    It is more than 20 hours from when I sent an email to [email protected] and still no reply,and not corrected!
    by the way, [email protected] does not exsit and the correct email address is [email protected], I have just sent another email to this address too.

    It is the first time that I have to contact eNom support , and I don't know if they reply me or not, Because if I'm not their direct reseller and I have a reseller account from one of their resellers , the same eNom reseller acount that is advertised in WHT forums too!

    have u any experience in this respect ?

  13. #13
    Join Date
    Jun 2002
    Location
    Arabia
    Posts
    678
    Sorry for the mistake in the email - I've only been am eNom reseller for a short time. They do reply to subresellers to. The reason for the delay might be yesterday's upgrade - but they do reply. OnlineNic is not bad, and they are no netSol - but transfers do sometimes have problems.

    I'v also transfered 3 domains this week to eNom, 2 went thru - and the 3rd might have to been done again

  14. #14
    Join Date
    Sep 2002
    Location
    rules.php
    Posts
    146
    Originally posted by ReZa


    It is more than 20 hours from when I sent an email to [email protected] and still no reply,and not corrected!
    by the way, [email protected] does not exsit and the correct email address is [email protected], I have just sent another email to this address too.

    It is the first time that I have to contact eNom support , and I don't know if they reply me or not, Because if I'm not their direct reseller and I have a reseller account from one of their resellers , the same eNom reseller acount that is advertised in WHT forums too!

    have u any experience in this respect ?
    Reza,
    I suggest that you contact your reseller, they might be able to assist you on your issue. We as enom reseller have assigned direct contact to the enom sales, though I can't tell the ratio. My enom sales guy is very responsive, it will take within 24 hours for feedback.

    Then I forward the message right away to my sub-reseller(s). I normally keep them updated in every 4 or 8 hours so they will not ask for any update. This way I keep good relationship to my sub-resellers.

    Good luck to your transfer.
    em.
    WirelessCon.Com BlackHat.INFO Business.NU

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