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  1. #1
    Join Date
    Feb 2001
    Posts
    1,227

    Anyone know why DV2 is hard to get a hold of on weekends?

    Anyone have a similar problem?

    I've had a server that went down twice on a Sunday (yeah bad luck isnt it), and on both ocasions I've noticed that it took the people at DV2 about 6-7hrs to fix a problem which would normally take a few minutes at other dedicated providers..

    Am I alone in this scenario?

  2. #2
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,783
    What problem did you have?

  3. #3

    Do you not have a remote reboot?

    If not, I would strongly advise it. Also, I have never had the problem you describe reaching them on a weekend.

  4. #4
    Join Date
    Feb 2001
    Posts
    1,227
    I have a remote reboot console.. Did a reboot on there, still down... I think it requires a manual FSCK... but there is no tech there to handle this problem...
    I have servers at: NetDepot/GNAX (A), SoftLayer (A), LiquidWeb (B+), DedicatedNow (B+), Nectartech (B) and more!

  5. #5
    Join Date
    Jul 2002
    Posts
    3,734
    I've never had a problem with them on weekends. They've always been there for me even in the middle of the night.

  6. #6
    Join Date
    Feb 2001
    Posts
    1,227
    Well, right now my server is down and it has been down for well over 8 hours with no one at DV2 helping me. I have contacted their phone numbers, left a support ticket at eservers, sent an email to DV2.

    Maybe its just bad luck, but its happened to me twice in as little as a month.
    I have servers at: NetDepot/GNAX (A), SoftLayer (A), LiquidWeb (B+), DedicatedNow (B+), Nectartech (B) and more!

  7. #7
    Join Date
    Jun 2001
    Posts
    960
    I think it's better for you to start tracking down the cause of the crash. Anyway, having no one to help you on weekends in such urgent case is a bad thing. I hope DV2 can clarify the issue.

  8. #8
    Join Date
    Mar 2002
    Location
    Mass
    Posts
    727
    They might not have people there on the weekends. Or.. they have so many support requests and insufficent amount of staff.

    I think that's obvouis though.
    Jason

  9. #9
    Join Date
    Apr 2002
    Location
    USA
    Posts
    5,783
    Dunno I have never had problems getting hold of them on weekends are in the middle of the night.

    Did you call the cell phone?

  10. #10
    Join Date
    Sep 2002
    Posts
    56
    They are normally very responsive.

  11. #11
    Join Date
    Feb 2002
    Location
    International
    Posts
    490
    Normally they are fast to respond and sort issues out promptly.

    Recently support has taken a nose dive, I hope sailor will be able to tell us why this is so, and hopefully offer an action to sort out the lack of support. I say this because normally tickets are responded to within 30 mins. I have had a ticket open 5 / 6 days now.

  12. #12
    Join Date
    Sep 2002
    Posts
    56
    I believe some new routers and bandwidth being hooked up as we speak? Not to excuse the lack of response which I find very unusual. I hope the guys in "The Den" are OK?

  13. #13
    Join Date
    Feb 2002
    Location
    International
    Posts
    490
    Maybe they are not working weekends anymore... and have a lot of support requests on.
    Matthew - Burton Hosting
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  14. #14
    Join Date
    Nov 2001
    Posts
    5,383
    I am with eservers.biz, however couldn't get through on their number at the time so I submitted a ticket with dv2, no answer for 4 hours to a server down

    Eservers knows about the problem for 1:30mins now, however still no resolution
    Clustered Hosting With Continuous Data Protection (CDP)
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  15. #15
    Join Date
    Mar 2002
    Posts
    704
    They're doing homework

  16. #16
    Join Date
    Nov 2001
    Posts
    5,383
    Heh their doing nothing 7 hours now
    Clustered Hosting With Continuous Data Protection (CDP)
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  17. #17
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by Myacen
    Heh their doing nothing 7 hours now
    7 hours. Hope you're not trying to make a living off that server.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  18. #18
    Join Date
    Nov 2001
    Posts
    5,383
    13 hour later the server is finally back, they will be explaining on why it took so long to get a tech to get to the server. When we were with rackshack it didnt even take this long. 13 hours is a joke.

    If your interested in Dv2/transact servers don't bother.
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
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  19. #19
    13 hour later the server is finally back, they will be explaining on why it took so long to get a tech to get to the server. When we were with rackshack it didnt even take this long. 13 hours is a joke.
    Oh My!

    I feel for you Robert, I wouldn't have any nails left after 13 hours.

    I was considering a DV2 server for a client who needed deicated, after that I think I'll re-think that decision.
    http://www.sonichost.net
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  20. #20
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by Myacen
    13 hour later the server is finally back, they will be explaining on why it took so long to get a tech to get to the server. When we were with rackshack it didnt even take this long. 13 hours is a joke.

    If your interested in Dv2/transact servers don't bother.
    Was it a hardware failure? Did they have to reinstall your OS?? 13 hours is beyond a joke.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  21. #21
    Join Date
    Nov 2001
    Posts
    5,383
    It was Grub, the server needed a soft reboot to fix
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
    8 Years of hosting excellence!

  22. #22
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by Myacen
    It was Grub, the server needed a soft reboot to fix
    13 hours for a reboot??
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

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