Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : Virtual Phone Systems/Switchboard

[insiderhosting]

I am wondering what the best place is to get automated phone systems/virtual switchboard? So when a client calls they are taken to either a set of voice prompts or touch tone prompts and then based on their response their call is routed to the right person/number/extension.

Thanks
Steven

[greatbeast]

Well, how many phones/extensions are you looking for?

What is your price limit?

(Ive been searching myself...and Ive seen everything from PC's running custom software with modems installed that do call routing/virtual receptionist work to systems that require business lines and cost thousand of dollars.)

[time-to-go]

we use these guys http://www.freedomvoice.com/page.html

[Santoman]

Checkout Virtual PBX... http://www.virtualpbx.com I've heard good things about them.

Personally, I picked up a cybergenie system from Ebay. Best small business system I've seen, and, since they've gone out of business, you can't beat the prices from ebay!


Steve

[lostpacket]

cybergenie ROCKS ! But we are to large for that now.

[MadSkilage]

http://www.angel.com/

[whatever]

I will go find out about cybergenie, basicly i see it at ebay. What does it do?

[Santoman]

Originally posted by whatever
I will go find out about cybergenie, basicly i see it at ebay. What does it do?

Cybergenie is a two inbound line phone system. It uses 2.4ghz handsets, and I believe you can have up to 10 on the system.

It has a built in autoattendent, speech recognition, etc. You can transfer calls between handsets (Extensions), voice dialing, music on hold, etc.

Great little product. Too bad they went under.

Steve

[insiderhosting]

Thanks for the responses. The best system from my tests has been the one from http://www.freedomvoice.com .

-Steven

[HostDirs.com]

I'll give freedomvoice.com a third vote as well. I swear that system seems to be designed around a small - medium size host.