How can a services company refuse to help out its own customer? This is absurd...bull. I'll certainly be glad to help out off line if you can't find anyone; no money involved.
That's basically what I told them and said I'll most likely be looking for a new provider. Other than this they've been great though and I have 10+ sites on my account which I'm nervous about moving. I have my accounts setup how I like them, lol.
I'm waiting for a reply from my web host to see if I can be mean enough to get them to do it. I'm usually too nice and I think they just blow me off or something. What's strange is I'm offering to upgrade my VPS ($49 - $89/m) if they will do it and I don't think they will anyway. We'll see what they say. I'll be back, lol.