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Credit card refunds

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Web Hosting Guru
Join Date: Oct 2000
Posts: 279
I haven't been able to find much through Google about processing credit card refunds... I don't mean chargebacks, where there's a dispute. In this case it would be cancellation of a pre-paid service, where the customer would be getting back a prorated amount.

Is the processing fee for this kind of procedure typically just the same as for accepting funds? Or is it in fact more like chargebacks (which can be pretty expensive)?

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Registered User
Join Date: Jan 2001
Location: New Jersey
Posts: 190
The cost is the same as a standard transaction. It has nothing to do with a chargeback.

Web Hosting Guru
Join Date: Oct 2000
Posts: 279
Thanks, vizi. I was able to find some information from payment processing providers also... One charges nothing for refunds/credits, while another charges $2 per credit. (Both are Canadian payment processing providers.)

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Aspiring Evangelist
Join Date: Nov 2000
Location: New York, USA
Posts: 419
Some providers may also charge you the discount rate on the refund instead of a per refund charge. None should penalize you for a refund however, unless you have an unusually large number of refunds consistantly.

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