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  1. #1

    Mehost phone numbers? Pagers?

    Hello

    Does mehost have phone support ? I do not know how can I contact them.

    I can not reach my sites there for the last 4 hours and their own site is dwon so mails bounce back too.

    I even tried pwebtech support phones to warn them but no one is there.


    Mac

  2. #2
    Yeah, my mehost site is down too... hopefully they are on the ball and will get this sorted promptly.

  3. #3
    Join Date
    Aug 2002
    Posts
    78
    Same here. All my sites are down.

  4. #4
    Check their WHOIS records for the domain to see if a phone number is listed.
    YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
    Reliable web site hosting is our motto. We have Alertra stats to back that up.
    Proven provider of high quality shared and reseller accounts since 2002.

  5. #5
    Registrant:
    Mercury Hosting, Inc. (MEHOST-DOM)
    P.O. Box 577
    Franklin Lakes, NJ 07417
    US

    Domain Name: MEHOST.COM

    Administrative Contact, Technical Contact:
    Mecury Domain Services (MD1943-ORG) reg@MEHOST.COM
    Mercury Hosting, Inc.
    P.O. Box 577
    Franklin Lakes, NJ 07417
    US
    1-888-447-0749
    Fax- 201-405-0954

    ------------

    I don't know if this is the correct company, but it wont hurt to try.


    BTW, it seems only the web services are down. POP3 and SMTP are fine along with FTP.
    YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
    Reliable web site hosting is our motto. We have Alertra stats to back that up.
    Proven provider of high quality shared and reseller accounts since 2002.

  6. #6
    PWebtech has answered my email and has told the server is fixed.

    First time everything was down but this time apache is down on their server. Other services are ok.

    Mac

  7. #7
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Last edited by Aussie Bob; 09-20-2002 at 11:09 AM.
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  8. #8
    Yep Apache is down and server loads of 139
    Last edited by MilkMan; 09-20-2002 at 11:10 AM.

  9. #9
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by MilkMan
    Yep Apache is down and look at that server load.
    Do you have SSH access to that server??
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  10. #10
    Originally posted by Aussie Bob

    Do you have SSH access to that server??


    Yes I do.


    *took down the attachement since it wasnt showing the correct one

  11. #11
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by MilkMan




    Yes I do.


    *took down the attachement since it wasnt showing the correct one
    Top ?
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  12. #12
    Tried restarting the services but no luck on my end. Might have to goto the server and kick it.


    Hey! Timmay! Get your hands off that!

  13. #13
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Originally posted by MilkMan
    Tried restarting the services but no luck on my end. Might have to goto the server and kick it.


    Hey! Timmay! Get your hands off that!
    Timmmaaaay??
    WLVPN.com NetProtect owned White Label VPN provider
    Increase your hosting profits by adding VPN to your product line up

  14. #14
    According my monitoring accounts (with 3 different free and paid services including Alertra with 8 test mirrors) we have had more than 7:30 hours of down time (http and server) today.

    Customers ring one by one

    Mac

  15. #15
    One of our mehost servers had a pretty serious kernel corruption on reboot that onsite techs (in telehouse nyc) coudln't fix with our assistance. We had to go onsite to fix it. All services where restored on that box at roughly 9am est.

  16. #16
    Join Date
    Aug 2002
    Posts
    78
    Gee, that's nice to know. But, my site is still down. Guess I'm going shopping.

  17. #17
    Hey Me,


    Apache still down

  18. #18
    Server load is over 140. Even if apache comes up it will not be able to handle http connections for a long time and will hang up again.

    Something causes such high loads. An hour ago at a moment I saw that named has used 95% of CPU load.

    Anyway I think it would be better if they could place mehost's own site on pwebtech's servers. (at least helpdesk was available now).

    Mac

  19. #19
    Join Date
    Mar 2001
    Location
    Goteborg, Sweden
    Posts
    41
    Mac, we just sent out a bunch of emails just before downtime to customers who's sites were setup and ready to go, do you have ANY idea how long that "will not be able to handle http connections for a long time " is gonna be, we're in deep **** since recently changing to mehost(on my advice... )because too much problems with recent server...

    Thanks for any replies with useful info,
    Mabra
    InternetWebHost's Data & IT Services Sweden

    Easy - Functional - Cost Effective

  20. #20
    Techs are working to resolve this issue asap.

    Please be patient. This server was up for over 170 days prior to this problem.

  21. #21
    I think you should issue a refund for this month. (Or at least partial). I must issue credit to my own users to compensate the down time. (HTTP and Server have been down for 11:30 hours now.)

    I don't know why it takes such a long time to fix this for a reputable company as yours.

    ---
    Year: 2002
    Month: September
    Outages: 2
    Downtime: 11 hrs, 32 mins, 47 secs
    Uptime : 97.547%
    A.R.T. : 2.856
    ---

    Mac

  22. #22
    Join Date
    Jul 2002
    Posts
    376
    Seems to be working fine now, at least for my account

  23. #23
    Join Date
    Aug 2002
    Posts
    78
    I am back-up too.

    -webellian

  24. #24
    An email will be going out soon to anyone who wants a refund.

  25. #25
    Join Date
    Jul 2002
    Posts
    376
    Looks to be down again

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