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Thread: Mehost phone numbers? Pagers?
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09-20-2002, 08:15 AM #1Web Hosting Master
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Mehost phone numbers? Pagers?
Hello
Does mehost have phone support ? I do not know how can I contact them.
I can not reach my sites there for the last 4 hours and their own site is dwon so mails bounce back too.
I even tried pwebtech support phones to warn them but no one is there.
Mac
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09-20-2002, 08:27 AM #2Newbie
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Yeah, my mehost site is down too... hopefully they are on the ball and will get this sorted promptly.
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09-20-2002, 08:57 AM #3Junior Guru Wannabe
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Same here. All my sites are down.
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09-20-2002, 09:09 AM #4Web Hosting Master
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Check their WHOIS records for the domain to see if a phone number is listed.
YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
Reliable web site hosting is our motto. We have Alertra stats to back that up.
Proven provider of high quality shared and reseller accounts since 2002.
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09-20-2002, 09:18 AM #5Web Hosting Master
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Registrant:
Mercury Hosting, Inc. (MEHOST-DOM)
P.O. Box 577
Franklin Lakes, NJ 07417
US
Domain Name: MEHOST.COM
Administrative Contact, Technical Contact:
Mecury Domain Services (MD1943-ORG) reg@MEHOST.COM
Mercury Hosting, Inc.
P.O. Box 577
Franklin Lakes, NJ 07417
US
1-888-447-0749
Fax- 201-405-0954
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I don't know if this is the correct company, but it wont hurt to try.
BTW, it seems only the web services are down. POP3 and SMTP are fine along with FTP.YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
Reliable web site hosting is our motto. We have Alertra stats to back that up.
Proven provider of high quality shared and reseller accounts since 2002.
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09-20-2002, 10:49 AM #6Web Hosting Master
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PWebtech has answered my email and has told the server is fixed.
First time everything was down but this time apache is down on their server. Other services are ok.
Mac
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09-20-2002, 10:57 AM #7Web Hosting Master
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Last edited by Aussie Bob; 09-20-2002 at 11:09 AM.
• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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09-20-2002, 11:05 AM #8Got Milk?
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Yep Apache is down and server loads of 139
Last edited by MilkMan; 09-20-2002 at 11:10 AM.
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09-20-2002, 11:09 AM #9Web Hosting Master
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Originally posted by MilkMan
Yep Apache is down and look at that server load.• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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09-20-2002, 11:13 AM #10Got Milk?
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Originally posted by Aussie Bob
Do you have SSH access to that server??
Yes I do.
*took down the attachement since it wasnt showing the correct one
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09-20-2002, 11:14 AM #11Web Hosting Master
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Originally posted by MilkMan
Yes I do.
*took down the attachement since it wasnt showing the correct one• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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09-20-2002, 11:15 AM #12Got Milk?
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Tried restarting the services but no luck on my end. Might have to goto the server and kick it.
Hey! Timmay! Get your hands off that!
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09-20-2002, 11:20 AM #13Web Hosting Master
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Originally posted by MilkMan
Tried restarting the services but no luck on my end. Might have to goto the server and kick it.
Hey! Timmay! Get your hands off that!• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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09-20-2002, 11:50 AM #14Web Hosting Master
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According my monitoring accounts (with 3 different free and paid services including Alertra with 8 test mirrors) we have had more than 7:30 hours of down time (http and server) today.
Customers ring one by one
Mac
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09-20-2002, 12:37 PM #15Disabled
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One of our mehost servers had a pretty serious kernel corruption on reboot that onsite techs (in telehouse nyc) coudln't fix with our assistance. We had to go onsite to fix it. All services where restored on that box at roughly 9am est.
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09-20-2002, 12:45 PM #16Junior Guru Wannabe
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Gee, that's nice to know. But, my site is still down. Guess I'm going shopping.
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09-20-2002, 12:48 PM #17Got Milk?
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Hey Me,
Apache still down
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09-20-2002, 12:59 PM #18Web Hosting Master
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Server load is over 140. Even if apache comes up it will not be able to handle http connections for a long time and will hang up again.
Something causes such high loads. An hour ago at a moment I saw that named has used 95% of CPU load.
Anyway I think it would be better if they could place mehost's own site on pwebtech's servers. (at least helpdesk was available now).
Mac
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09-20-2002, 01:26 PM #19Junior Guru Wannabe
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Mac, we just sent out a bunch of emails just before downtime to customers who's sites were setup and ready to go, do you have ANY idea how long that "will not be able to handle http connections for a long time " is gonna be, we're in deep **** since recently changing to mehost(on my advice... )because too much problems with recent server...
Thanks for any replies with useful info,
Mabra
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09-20-2002, 01:31 PM #20Disabled
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Techs are working to resolve this issue asap.
Please be patient. This server was up for over 170 days prior to this problem.
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09-20-2002, 03:51 PM #21Web Hosting Master
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I think you should issue a refund for this month. (Or at least partial). I must issue credit to my own users to compensate the down time. (HTTP and Server have been down for 11:30 hours now.)
I don't know why it takes such a long time to fix this for a reputable company as yours.
---
Year: 2002
Month: September
Outages: 2
Downtime: 11 hrs, 32 mins, 47 secs
Uptime : 97.547%
A.R.T. : 2.856
---
Mac
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09-20-2002, 05:54 PM #22Aspiring Evangelist
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Seems to be working fine now, at least for my account
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09-20-2002, 06:08 PM #23Junior Guru Wannabe
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I am back-up too.
-webellian
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09-20-2002, 07:16 PM #24Disabled
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An email will be going out soon to anyone who wants a refund.
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09-20-2002, 11:01 PM #25Aspiring Evangelist
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Looks to be down again