I got this response when looking for resellers and their website looks promising. The problem is that I can't get them to answer my e-mail. Would appreciate any insight as to their worthiness as a reseller. I hate to strike them from my list of choices as there may be a problem with the email. On the other hand however, I can't do business with someone I can't contact.
if their mail server is broken, it might suggest they dont monitor their daemons regularly.
and if the mail server is working, and they're not answering their emails, its just un-acceptable.
either way you're not getting a response, which isn't good
I would keep on looking.
i would give them another try , how long has it been since you sent a email --they may have a large volume of emails coming in everyday -its like holding the phone waiting for a tech person to pick up -- i hate when people try to bash a host for little things --give them another shot then look for other options ....
I am in my 4th month with matrixreseller and must say I am satisfied. It is unlike them to not reply to an email. I know they've had a lot going on lately. They are adding servers and the upgrade of HSphere is due out soon.
I would definately give them another try. They are the best reseller host I've been with yet (out of 5), and I don't think I'll be leaving soon.