Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Sewage ( servage.net ) admit they cannot fix my problem

[ng_au]

Hi Guys
Well I have finaly got sewage ( servage.net ) to admit that they dont know how to fix my problem.
Unfortunately I don't know why the script doesn't update the download count, but I don't think it's because Perl isn't executed. So I think the problem is somewhere in your code.
Kind Regards
Manuel, Support
Servage Hosting
They moved my web site to a new server & now the download counters dont increment. The code worked fine on the old server.
Sewage support keeps telling me that I must have changed the code
So if you are thinking about getting servage to host your web site, take note if you have anything but completely static web site then save your $$$$s !!!!
NG

[PowerDot]

Did you check your chmod on the script(s)/Folder(s)?

[ng_au]

Did you check your chmod on the script(s)/Folder(s)?
Hi PowerDot
Yes mate that was the 1st thing I checked !!!
The really annoying thing is that the download counter stop working about 6 months ago, I had to hassle them for 2 weeks & they finally got it working again.
I asked & asked & asked what they did to fix the issue & they just ignored me, if only they had told me
NG

The simple issue is, it's a scripting issue. Doesn't mean they don't know how to fix it.. just means they arn't willing to fix YOUR script. Lets be honest, people take advantage and "expect" hosting firms to design, build, script their website all for £3.99 a month. Er??
If it's a scripting issue, check the requirements of the script.. and is this post really necessary?

[maniakaz]

If this is a third party script, they may not be responsible for its behaviour. I think they should have explained the situation: "we have checked A, B, C, D and found them functioning, we have checked the server and found it functional, so we suppose it is your script that causes some problems". Once I had similiar problem, almost blamed my host (TCH? Site5?), but later problem with scripting ended - I think my programmer solved his own mistakes.

[MikeDVB]

The simple issue is, it's a scripting issue. Doesn't mean they don't know how to fix it.. just means they arn't willing to fix YOUR script. Lets be honest, people take advantage and "expect" hosting firms to design, build, script their website all for £3.99 a month. Er??
If it's a scripting issue, check the requirements of the script.. and is this post really necessary?
Maybe, Maybe not. It could be a module that was configured one way on the old server and a different way on the new server. It'd be hard to pinpoint but if the OP is the developer of the script the OP should be able to figure it out I would hope.

[ldcdc]

The simple issue is, it's a scripting issue. Doesn't mean they don't know how to fix it.. just means they arn't willing to fix YOUR script.
Normally I would agree, but since his files were moved to a different server, and this resulted in the scripts to malfunction, it's not so cut and dry.

Maybe so.. however, then servage should be taking the necessary steps to replicate the enviroment. If they have done this, then it's the script.

[foobic]

They moved my web site to a new server & now the download counters dont increment. The code worked fine on the old server.Sometimes scripts don't work the same in different environments - the most common reasons are probably file permissions and missing modules. Check the error log, use warnings, debug it. Until you know exactly why your script isn't working you've no reason to blame the host.
Some hosts will go beyond the call of duty fixing customers scripts, but it's really not their responsibility.

[everity]

Sometimes scripts don't work the same in different environments - the most common reasons are probably file permissions and missing modules. Check the error log, use warnings, debug it. Until you know exactly why your script isn't working you've no reason to blame the host.
Some hosts will go beyond the call of duty fixing customers scripts, but it's really not their responsibility.
I agree. I don't think it is the host's responsibility to fix your scripts. I've noticed that some people write code that is dependent on specific versions of so many things that even the coder doesn't know whats what. If that is the case then I don't think its fair to blame the host.
The new server probably has the most up-to-date software, and the code is dependent on an old perl module or something like that. They would gladly install it for you, but it isn't their job to go through all those scripts and make a list of dependencies.

[tim2718281]

Normally I would agree, but since his files were moved to a different server, and this resulted in the scripts to malfunction, it's not so cut and dry.
But he also said it stopped working before.
It could be a problem with an environment variable not being set.
The OP could try reinstalling the script from the original instructions.

[DWebby]

Either way, Servage is still living up to their TOS and expectations as a host...

[oliviakitty]

The simple issue is, it's a scripting issue. Doesn't mean they don't know how to fix it.. just means they arn't willing to fix YOUR script. Lets be honest, people take advantage and "expect" hosting firms to design, build, script their website all for £3.99 a month. Er??
If it's a scripting issue, check the requirements of the script.. and is this post really necessary?
Heh, your website doesn't load.
Anyway, I have to agree.
Especially when people get paid so much just to install a script.
Much less make sure it keeps on working.
But, if you find a host who will seriously examine and tweak a server
For the sake of one script for one customer,
Let me know who it is!

[Deny]

Actually i do not understand how people can claim that it is scripting issue?
He said that script worked perfectly on old server and that since moving to new server script does not works anymore?
So logical answer is that it does not have anything to do with script but configuration of server. There is probably one or another parameter on new server that prevent script to working. And they do not want to investigate deeper what is problem and what they need to change on new server.
I see this as very very weak support. The customers are most import part of each hosting. Without customers should not exist any hosting company and if someone do not want to take time to see why it worked with older server configuration and not with new one then such a host does not deserve to host my site or any other site.
Anyway i can remember that i couple weeks a go get similar problem with one of my script by Totalchoicehosting and support spend more than 24h to solve problem after talking via chat for more than 1 hours and after exchanging 4-5 emails. That;s is what i call support. Of course it was problem with one or another parameter from server configuration.
My suggestion to you is to move your site somewhere where you should get support that you as customer deserve and where hosting will do everything to help you!

[oliviakitty]

...Anyway i can remember that i couple weeks a go get similar problem with one of my script by Totalchoicehosting and support spend more than 24h to solve problem after talking via chat for more than 1 hours and after exchanging 4-5 emails. That;s is what i call support. Of course it was problem with one or another parameter from server configuration...
If you are paying $9.00 per month for 3 GB of disk space,
You better get something extra.
And that is MUCH extra.