Results 1 to 5 of 5
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09-17-2002, 12:51 PM #1Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 95
Sean->Burst.Net Your customers are waiting for your responses
After the last Burst outage and After asking for a response to many questions, you FINALLY gave your long suffering customers a teeny tiny bit of hope that we can expect a response from you with these words
Originally posted by BurstNET
As soon as we get a chance...handling reboots first, then support, then will answers questions...in that order.
Sean R.
BurstNET
1. More than one person, myself included, has sent you a request for some sort of refund only to be ignored. Just one reason for asking this publicly where other people with the same problem can get an answer from you in one shot. For the record, I have asked 3 times in private and been ignored 3 times. How can I get the request to be responded to? I get emails from billing@burst.net so one of my requests went there.
2. How much refund are you offering for all the downtime the last couple of months.
3. Will you be purchasing backup generators? If not, will you be taking down your advertisement of such?
4. When I started with burst, your tech support people sucked. After many public complaints, you hired some good ones. Then someone here said they quit, and all of a sudden you started to go down on a regular basis, blaming ATT, Power outages locally, power outages across the country, and the old staple, a large portion of the Internet is down.
Burst customers, if you share my desire to get some answers, please post here to let Burst know that we deserve to be heard. And let me know if I missed any questions.
P.S. And no one needs to tell me to leave Burst, note that my first question is about a refund. Further, I am doing research on colo...if Sean gives a satisfactory response to this, I will stay, if not, it will still take a couple of months for me to move and I hope this will help make Burst offer good service in the interim...0
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09-17-2002, 06:58 PM #2Junior Guru
- Join Date
- Jun 2002
- Posts
- 209
haha I told ya
he is gone with the wind0
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09-17-2002, 07:51 PM #3Web Hosting Guru
- Join Date
- Nov 2001
- Posts
- 342
They still owe us money as well.....
Providing YOUR Internet Action!
www.addaction.net0
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09-17-2002, 07:56 PM #4Web Hosting Master
- Join Date
- Jul 2002
- Posts
- 751
He probally isn't answering questions or support yet, so you will have to wait...
Or I am giving you a false sense of hope0
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09-17-2002, 08:22 PM #5Web Hosting Master
- Join Date
- Jun 2000
- Location
- Southern California
- Posts
- 12,136
This is not a Burst support forum. You should NOT be addressing Sean here nor asking for (and expecting) his response. Your issue is private, and this is not a public ticket system. Request your refund with them directly.
If you've asked for somethign you're due and you haven't gotten a response, take the matter to court where they handle things like this. We don't.
If your provider isn't cutting the mustard, then leave them and find a new mustard cutter.0